Voyager Suite
Breeze
Virtuoso
Investment Suite
RentCafe Suite
REACH by RentCafe
CommercialCafe Suite
Elevate Suite
Procure to Pay Suite 
Energy Suite
Aspire
RightSource
Care Suite
Matrix
Yardi Kube Suite
ScreeningWorks Pro 
Yardi Corom
CLIENT SUCCESS STORY
Century Group
Century Group is a real estate development and management company based in British Columbia, with a portfolio that spans rental housing, seniors housing, hotels and commercial properties. Known for community-focused development, Century Group continues to grow its residential footprint.
In the old days, we would have people on call all night long, taking calls at 2 a.m. because someone’s sink is dripping. Now it’s a much more streamlined process where Yardi’s call centre prioritizes maintenance requests, and everything is tracked and organized in one system.
Drew Temple
Vice President, Finance, Century Group
The transparency to kind of see everything in one place—you can go to a unit or an asset and see all the work orders ever created. That history makes a huge difference.
Drew Temple
Vice President, Finance, Century Group
Products featured
The benefits
Century Group reduced admin time and improved emergency response by streamlining maintenance with Yardi Maintenance IQ and RentCafe Connect.
The company
Century Group is a real estate company rooted in community-focused development across British Columbia. With a growing portfolio that includes residential, seniors housing, hotels and commercial properties, the team is committed to delivering high-quality living and service experiences. As tenant needs evolve and property volume increases, Century Group continues to invest in tools that help their operations run smarter, faster and more efficiently.
The challenge
Manual work order tracking slowed response times & added administrative burden
Century Group handled maintenance requests through phone calls and ad hoc tracking methods. This created inefficiencies, made it hard to prioritize emergencies and left no centralized record of past service. As request volume grew into the hundreds per month, the team needed a better way to manage communication and dispatch.
The solution
Yardi Maintenance IQ & RentCafe Connect
Century Group implemented Yardi Maintenance IQ to centralize work order tracking, schedule tasks and prioritize emergencies. To support after-hours requests and reduce disruption during the day, the team also adopted RentCafe Connect. The 24/7 call centre integrates with RentCafe and Maintenance IQ, allowing maintenance requests to be logged automatically and routed to the right team.
One key benefit is flexibility; Century Group can determine exactly when and how long the call centre is used. For example, staff can redirect calls to the call centre during team meetings, after business hours or when on-site teams are unavailable, ensuring no requests are missed and operations remain uninterrupted.
The story
Improved visibility & faster response through centralized maintenance
Century Group transitioned from a reactive maintenance model to a proactive one by centralizing all work orders and preventative maintenance activities through Yardi Maintenance IQ. Requests now enter the system digitally or through the call centre, where they can be tracked, prioritized and assigned efficiently.
The platform also enables the team to view maintenance history by unit or asset, helping identify recurring issues and reducing unnecessary repeat work. Preventative tasks are scheduled directly through the platform, helping the team focus on high-priority needs.
“At first, it’s nothing, until the second time you get a work order on an HVAC unit and realize, hey, we just fixed this four months ago,” said Drew Temple, Vice President, Finance at Century Group. “If someone else had handled it, we might never have made that connection. Having all that history in one system is a game changer.”
A better experience for both residents & staff
Residents benefit from faster service and more consistent follow-up. Instead of calling the office or chasing updates, they submit requests online or by phone, with full visibility for staff. The team has also gained flexibility, leasing teams can temporarily redirect calls to the Yardi call centre when in meetings, minimizing disruptions.
“Instead of someone verbally complaining about an issue, now it’s written down clearly, with photos if needed,” said Temple. “Nothing gets lost in translation.”
Faster unit turns & smarter planning
By leveraging data in Yardi Maintenance IQ, Century Group has also improved how it manages unit turnovers. When a tenant moves out, staff can quickly review past maintenance history and anticipate what appliances or repairs may be needed based. This visibility allows the maintenance team to act faster, streamline internal coordination and reduce time spent preparing the unit for the next resident.
With this level of insight, Century Group has been able to reduce unit turn times, minimizing the delay between move-outs and new leases. The result is less time spent on construction and faster occupancy — helping maintain strong cash flow.