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CLIENT SUCCESS STORY
ACF Property Management
ACF is a property management company focused on high quality neighborhood shopping centers, with locations across the nation.
We ultimately decided on Yardi because every solution is built in.
Kevin Moore
Director of IT, ACF Property Management
I don’t think our company would work without the support we get from Yardi.
Kevin Moore
Director of IT, ACF Property Management
Products featured
The benefits
ACF streamlines leasing with Retail Manager, reduces paper-based processes with CommercialCafe and VendorCafe, improves accuracy with Voyager 8, and scales confidently with strong client support.
The company
ACF Property Management (ACF) is a full-service commercial real estate management firm. Leveraging nearly two decades of Yardi partnership, ACF specializes in managing a large retail portfolio and has embraced technology as a cornerstone of its operations, using Yardi’s connected solutions to integrate leasing, accounting, facilities and vendor management into a seamless single stack system.
The challenge
Silos and manual processes
Before Yardi, ACF’s leasing workflows depended on phone calls and disjointed systems. Manual invoice entry, paper checks and disconnected platforms slowed operations and increased risk, especially during the pandemic when payment fraud spiked. ACF needed an integrated platform that could connect leasing, vendors, payments and facilities in one system while providing reliable support.
The solution
Voyager Commercial, Retail Manager, VendorCafe & CommercialCafe
Voyager Commercial gives ACF a modern Angular platform with intuitive dashboards, customizable favorites and improved workflows, including invoice restarts that save time across departments.
Retail Manager has streamlined leasing for ACF by creating custom deal term sheets and embedding workflows directly into agents’ day-to-day activities, replacing fragmented processes.
VendorCafe allows ACF’s vendors to upload invoices directly, speeding approvals and payments and reducing manual data entry.
CommercialCafe gives ACF’s tenants flexible payment options, improving adoption of ACH and electronic methods that reduce reliance on paper checks.
The story
A partnership built for growth
For ACF, the relationship with Yardi is more than a software vendor connection: it’s a strategic partnership that continues to evolve. Though Yardi’s solutions were in place before Kevin Moore, director of IT, joined over 12 years ago, he’s seen firsthand how the collaboration has deepened over time.
“We ultimately chose Yardi because they had everything built in,” explained Moore. Other systems required multiple APIs and custom integrations that often broke under pressure. With Yardi’s unified platform, ACF has gained a reliable, single source of truth, that keeps every piece of data in one secure, connected system.
Leasing transformation
Retail Manager revolutionized ACF’s leasing operations. With the ability to create customized deal term sheets, executives now approve transactions in record time, eliminating delays and reducing the back-and-forth between departments.
“Retail Manager cleaned up the way we process our leases,” said Moore. The streamlined approach not only simplified daily operations but also strengthened collaboration. Adoption has stayed strong as Retail Manager continues to evolve with the company’s needs and shifting market conditions.
Streamlined payments and reduced fraud
When the pandemic accelerated the move away from paper-based processes, ACF was ready. VendorCafe enabled vendors to enter invoices directly, expediting processing and reducing manual entry errors. At the same time, CommercialCafe expanded tenant payment options and helped curb the fraud risks often tied to paper checks.
Together with electronic payments, these tools have dramatically reduced paper dependency for ACF, creating a faster, safer and more efficient payment ecosystem for vendors and tenants alike.
Innovation with Voyager
As an early adopter of Voyager 8, the latest version of Yardi’s foundational ERP system, ACF has already realized tangible benefits. Enhanced usability features such as customizable favorites by role and flexible invoice workflow restarts, are making a measurable impact. “It’s a fun new product that’s going to work really well for us,” said Moore. “Every update helps us work smarter, not harder.”
Support that makes the difference
At the heart of ACF’s success is the ongoing support from Yardi’s dedicated team. For Moore, that partnership is what sets Yardi apart. “Yardi always goes the extra step,” he added.