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CLIENT SUCCESS STORY
Hocking Metropolitain Housing Authority
Products featured
The benefits
Saved timed and reduced training costs with structured onboarding and training consistency across all departments.
The company
Hocking Metropolitan Housing Authority (HMHA) provides safe and affordable housing to the people of southeastern Ohio. The organization was established in 1966 as a voucher-only program and then went on to construct its first public housing property about a decade later. Today, the agency manages more than 660 public housing units.
The challenge
Small agency with high turnover
HMHA experiences frequent turnover, which means there is a constant cycle of constant onboarding and retraining, often for staff with no housing experience. Nathan Blatchley, executive director at Hocking Metropolitan Housing Authority, puts is plainly: “part of being a small housing authority is you’re the proving grounds for people getting into the industry. So, we have a high turnover rate with an average tenure of five years.”
Training was incredibly time-consuming for Kristen Sutton-Blatchley, the agency’s Director of Operations and Finance, who is responsible for training coordination. She handled schedules and materials manually, which added to her heavy workload and took time away from for more urgent tasks
The solution
Yardi Aspire
Aspire provided a centralized training solution that replaces disorganized coordination with structured learning plans. The platform allows HMHA to roll our consistent content and self-guided learning for both new and existing staff, reducing reliance on manager support.
The story
Training built for every role
HMHA rolled out custom learning plans for positions, such as property managers, front office and maintenance workers. New hires now complete 40 hours of onboarding within two weeks, helping them get up to speed quickly.
Consistent compliance and content
Kristen’s team personalized Aspire’s catalog with policies specific to their agency, such as harassment, code of conduct and fair housing policies. “We were able to consistently make sure every single person was getting the same material,” she said. So, not only does this streamline the onboarding process, but it helps reduce compliance risks.
Self-sufficiency and time savings
Aspire isn’t just for new hires. Staff now search for answers on their own using embedded content. “Less of my staff is coming to me saying, ‘How do I void a check?’ or ‘how do I correct a ledger’’ Kristen said. “That’s been invaluable.” Because when it comes down to it, workflows move faster when staff work independently.
Visibility and accountability
Nathan uses Aspire’s tracking and oversight tools to make sure training is retained. “You can go in and see — did they really sit down and watch this, or did they just go through the cycle, take the test?” he noted. This kind of insight ensures that the content is mastered and not just checked off.
For housing agencies wondering if it’s time to modernize, Nathan offered this advice: “If you don’t do it now, you’ll wish you did it yesterday. You will be looking back and say, why did we put it off?”