Keep residents & families connected through a secure online portal
Set your communities apart by providing a way for residents and their families to stay connected. Allow residents and responsible parties to manage payments, review health and wellness information, communicate with care providers and make online service requests.
Keep Loved Ones in the Loop
Give family members peace of mind through instant access to health progress notes, community news and activities attendance.
Online bulletin boards communicate community news and other exciting announcements, while event calendars specify upcoming activities and wellness program schedules. Through Yardi EHR integration, family members can monitor resident activities participation and progress.
Connect Clinicians and Families
Enable private, healthcare-related dialogue between authorized resident contacts and your communities’ resident care providers.
Fast and secure access to information regarding service plans, medications, vitals and more help families stay informed about the health, treatment response and care of their loved ones.
Offer Online Payments
Expand your resident services to enable secure, 24/7 access to resident account information and online payments, which means faster payment and increased revenue for the business.
Give residents and responsible parties the flexibility to make online payments directly from bank accounts, credit cards or debit cards. Authorized users can access current balance information, view statement history and schedule one-time or recurring payments.
Expedite Maintenance Requests
Allow residents and their loved ones to send upkeep and repair requests online, anytime, for faster resolution of maintenance issues. They can report maintenance problems and track request status and follow-up via their smartphone or computer.
Service requests initiated through RENTCafé Senior Living automatically flow through to integrated maintenance modules and mobile apps in the Yardi Senior Living Suite.
Guard Your Reputation
Monitor and manage the community’s reputation by offering residents and visitors a convenient way to provide confidential feedback, significantly decreasing the likelihood of negative remarks going public.
Complaints and kudos are automatically delivered to a pre-designated email address, so managers can act quickly to resolve an issue or to acknowledge employees that did a great job.
Give senior living residents and authorized payers convenient pay by check or online options. Add Yardi Payment Processing to help you streamline rent collection, cut operational costs and reduce processing errors.