Big V Property Group

Comprehensive tenant services

With a focus on tenant satisfaction and success, the company has been delighted with the all-in-one CommercialCafe platform to expand its offerings to tenants (while making life easier for employees, thanks to online transactions and self service). The platform offers Big V Property Group’s tenants anytime access to their lease documents, and they can review charges and communicate directly with property managers or leasing agents in the app. The integrated and streamlined system also allows tenants to submit work orders at any time which are quickly assigned to a tech or vendor, so even minor issues like a flickering light are addressed immediately. Oversights are a thing of the past.

According to Sean Glander, vice president – controller at Big V, CommercialCafe is a game changer for the company. “We seamlessly handle work orders, messaging and announcements that are crucial to tenant satisfaction and success. Many of our lifestyle centers show movies and host a variety of events, such as movies in the park, a blood drive or music series. We can send notifications in CommercialCafe to help our tenants align their business with the events happening at the center. Being able to accomplish all these things in CommercialCafe is absolutely phenomenal,” elaborated Glander.

Tenant lifecycle transparency

CommercialCafe also provides insight into the entire tenant lifecycle. In Glander’s words, the platform adds a layer of transparency to its operations. For example, a tenant can enter a work order and the property management staff is notified immediately when the work order is opened by the maintenance team or vendor. At the same time, the accounting department can see any past due bills and contact the tenant, along with ensuring the maintenance request is being take care of. This transparency organically creates internal collaboration and enhances service. “When somebody calls and says, hey, I have a question, we can see the entire spectrum of that tenant’s lifecycle all in CommercialCafe,” added Glander.

Growing together

Big V Property Group leverages Yardi tech to optimize every aspect of managing their portfolio. To support the company’s expansion, Glander noted that moving to Voyager 8 and continuously adopting Yardi solutions to create a modern, end-to-end business platform is key. Big V Property Group has expanded its service offerings from the simple tasks of sending tenant statements and processing rent payments to becoming a vertically integrated organization. “We are tenant focused. We’re hosting events at properties and encouraging tenants to take advantage of those events to increase their sales whether they operate a boutique or a restaurant. If we can increase foot traffic and help drive sales for our tenants, everyone wins. We grow together,” enthused Glander.