RENTCAFE SOCIAL HOUSING

Empower residents and streamline applications

Automate applications and streamline operations while ensuring compliance with province-specific program requirements. Enhance efficiency with online workflows and reduce costs by offering applicants and residents 24/7 web access for a seamless experience.

Features

Streamline applications with a self-service portal

Empower applicants to complete online applications for multiple waitlists with built-in checks for missing data. Reduce manual errors, save time and eliminate repetitive data entry by providing a simple, self-service process that requires less staff guidance.

Simplify correspondence and workflow management

Use configurable workflows and correspondence management to stay organized and efficient. Automate service tickets and batch communication with customized letters or emails. Reduce paperwork and enhance accuracy with electronic signatures and document uploads.

Enhance resident experience with 24/7 access

Provide residents with an online portal for payments, maintenance requests and RGI reviews. Improve satisfaction and productivity by streamlining household information updates, rent reviews and fee collection. Offer scheduled auto-payments for convenience and improved rent collection rates.

Foster community engagement and communication

Keep residents informed with online bulletin boards, event calendars and announcement features. Gather feedback through resident reviews, showcase verified testimonials and build your reputation with seamless integrations to your marketing site and social media.

Manage vacancies and unit bidding efficiently

Enable applicants to search and express interest in vacant units based on eligibility. Keep them informed about unit availability and choice-based cycles while maintaining a historical view of bids. Automatically prioritize applicants and manage unit offers with ease.

FAQ

How does RentCafe Social Housing streamline the application process?

RentCafe Social Housing allows applicants to complete online applications for multiple waitlists with built-in checks for missing data. This self-service portal reduces manual data entry errors, saves staff time and simplifies the process for applicants.

Can residents make online payments through RentCafe Social Housing?

Yes, the resident portal supports online payments, scheduled auto-payments and payment via text messages. These features offer 24/7 convenience and improve rent collection efficiency.

How does RentCafe Social Housing help with compliance management?

The system automates compliance tasks such as annual rent reviews, electronic notifications and RGI reviews. Residents can update household information online, ensuring accurate and timely data for compliance purposes.

What tools are available for managing communication with residents?

You can send bulk emails, target distribution lists using built-in filters and utilize online bulletin boards and event calendars to keep residents informed. The platform also integrates customizable correspondence templates for efficient communication.

How does RentCafe Social Housing handle vacant unit management?

The system provides applicants with access to search and view eligible vacant units, express interest and track historical bids. Vacancy information is synced with Voyager occupancy data, ensuring accurate and real-time updates.

Can RentCafe Social Housing gather feedback from residents?

Yes, the platform supports online resident reviews, allowing you to gather feedback to improve service. Verified reviews can be displayed on your marketing site and shared on social media, enhancing your reputation.

What are the benefits of using electronic signatures and document uploads?

Electronic signatures and uploads eliminate the need for paper forms, reduce storage costs and improve staff productivity. This feature ensures faster document execution and increased data accuracy.

Is RentCafe Social Housing accessible on mobile devices?

Yes, RentCafe Social Housing offers mobile-friendly access, allowing applicants and residents to manage applications, payments and maintenance requests from any computer or device.