Call Center

  • Seamless Extension of Your Leasing and Management Office

    Designed to be invisible to your prospects and residents – and transparent to you – this full-service solution increases property occupancy and promotes resident satisfaction with all activity recorded directly in your Yardi Voyager® system.

An extension of your leasing management office, Yardi Call Center is a full service solution that increases property occupancy by eliminating missed sales opportunities, and promotes resident satisfaction by providing timely assistance. Yardi Call Center agents have immediate access to resident and property information, including real-time unit availability and pricing. Consisting of experienced property management and leasing professionals, the Yardi Call Center team is motivated to engage your prospects, complete rental applications, and deliver high quality service to your residents. By leveraging information from Yardi Voyager specific to your community, Yardi Call Center acts as an extension of your leasing office 24 hours a day, 365 days a year.

Product Highlights

 

  • Maximize Resident Retention

    Yardi Call Center provides superior service to your residents so you won’t miss an opportunity to renew a lease.  When residents call, they receive prompt and professional customer service that promotes satisfaction and boosts the property’s overall resident experience.  Because Yardi Call Center is seamlessly integrated with Voyager, agents enter maintenance requests and credit card payments directly into your property management system in real time.  Agents will leverage notes and history within Voyager to offer the best customer experience in answering questions and resolving issues.  No other call center can offer that.

  • Maximize Marketing Dollars

    Yardi Call Center technology tracks and logs the marketing source of each call. This capability, along with reporting tools, allows your company to analyze the impact of your marketing dollars — so you can refine and reduce spending and maximize ROI. Detailed call and marketing source reports enable you to redirect dollars to the most effective marketing vehicles.

  •  RentCafé Connect

    Powered by Call Center, RENTCafé Connect™ provides all the benefits of a traditional automated answering service for roll-over and after hours phone coverage, as well as on demand access to a highly skilled 24/7 call center service when you need it.  Complete integration with RENTCafé provides additional reporting tools to ensure that you never miss  a leasing opportunity.  In addition to on-demand call reports, clients utilizing live agent services can configure notification settings for call thresholds, identify call volume, and analyze response times.

Key Features
  • 24/7 phone and live chat response
  • Guest cards, applications, maintenance requests, and payments entered directly into Voyager
  • Unique phone numbers for each marketing source and property
  • Calls recorded and accessible within Voyager for quality assurance
  • Analytic reporting provides complete visibility to guide your marketing spend
  • Onsite management staff is notified of activity as it occurs via email
Key Benefits
  • Always there for your prospects and residents with on-demand, 24/7 call center, live chat, and email response by our experienced property management and leasing professionals
  • Calls recorded for playback directly from Voyager for quality assurance
  • Call center staff is trained on your property’s key selling points for prospects and policies and procedures for residents
  • Complete lead-to-lease reporting and smart analytics for unprecedented visibility into the effectiveness of your property marketing strategy