Call Center

  • Seamless Extension of Your Military Housing Leasing and Management Office

    Designed to be invisible to your prospects and residents – and transparent to you – this full-service solution helps you provide a superior resident experience to service members and their families around the clock.

An extension of your military housing leasing management office, Yardi Call Center is a full service solution that increases occupancy by eliminating missed leasing opportunities, and promotes resident satisfaction by providing timely assistance to service members and their families. Staffed by experienced property management and leasing professionals, Yardi Call Center answers service request calls and generates work orders, even when your leasing office is closed.

Product Highlights

 

  • Maximize Resident Retention

    Yardi Call Center provides superior service to your military housing residents. When residents submit a request for maintenance or other service, they receive prompt and professional customer service that promotes satisfaction and boosts the property’s overall resident experience.

  •  Maximize Efficiency

    Yardi Call Center can handle overflow calls during business hours from properties in multiple time zones, providing immediate service while freeing your staff for other tasks. The service operates 24/7, so leasing opportunities and service requests are never overlooked. All requests, actions and follow-ups are automatically recorded in Yardi Voyager®, avoiding duplicate data entry.

Key Features
  • 24/7 phone and live chat response
  • Guest cards, applications, maintenance requests, and payments entered directly into Voyager
  • Unique phone numbers for each marketing source and property
  • Calls recorded and accessible within Voyager for quality assurance
  • Analytic reporting provides complete visibility to guide your marketing spend
  • Onsite management staff is notified of activity as it occurs via email
Key Benefits
  • Always there for your prospects and residents with on-demand, 24/7 call center, live chat, and email response by our experienced property management and leasing professionals
  • Calls recorded for playback directly from Voyager for quality assurance
  • Call center staff is trained on your property’s key selling points for prospects and policies and procedures for residents