MyCafe Student App

White Label App for Student Accommodation

Make renting easy and keep things simple by leveraging all of the service functionality found in our 4.8* rated RentCafe Resident app. Combine all the services and resources students need in one user-friendly app that enables them to easily, securely and instantly view balances, make payments, submit maintenance requests, book amenities and services and engage with their communities.

Features

Payments

Empower students to easily set up payment methods including credit cards and debit cards and provide the ability to set up direct debits in conjunction with Stripe.

mycafe resident app maintenance requests

Maintenance Requests

Enable students to submit maintenance requests without calling or visiting the office. They can submit self-serve maintenance requests directly to the maintenance team. Review real-time status and work order history and complete move-in and move-out inventory electronically.

Lease Renewals

Send renewal proposals directly to your residents and enable them to review and renew directly from their mobile device. Student residents can select the most suitable option and electronically sign the new lease to finalise the renewal process.

Communications

Students can view announcements and event calendars from the convenience of their mobile device, receive push notifications and interact with their neighbours and community.

Concierge Services

Make students happy with an expanded range of mobile services. Residents can reserve amenities and services and pay for them directly. Authorise guests, receive parcel notifications and connect directly with the concierge team.

FAQ

How does a resident app improve the student living experience?

A resident app simplifies daily interactions between students and accommodation providers by providing 24/7 self-service access to important services such as payments, maintenance requests and communication tools. This reduces administrative delays, improves transparency and helps students stay informed about their accommodation and community activities.

Why should PBSA operators offer a mobile app to residents?

Providing a mobile app helps PBSA operators deliver a more connected and convenient student experience while reducing operational workload. By automating tasks such as payments, maintenance reporting and service bookings, operators can streamline processes, improve response times and strengthen resident satisfaction.

Can a PBSA resident app be customised for different student accommodation brands?

Yes. Many PBSA resident apps are available as white-label solutions, meaning they can be branded to match the property manager’s identity, including logos, colours and messaging. This allows operators to maintain a consistent brand experience across their student communities.

How do student apps help manage maintenance requests?

Through a resident app, students can submit maintenance requests directly from their phone, often including photos and descriptions of the issue. The request is automatically sent to the property management team, where it can be tracked, prioritised and resolved efficiently. Students can also monitor the status of their request in real time.

Can students make rent payments through a PBSA app?

Yes. Many PBSA apps allow students to view their balance, set up payment methods and make rent payments online. Some platforms also support recurring payments and automated reminders to help ensure payments are made on time.

How does a student resident app support community engagement?

Resident apps often include communication tools such as announcements, event calendars and push notifications. These features help students stay informed about events, services and updates within their accommodation community, making it easier to engage with neighbours and property staff.