CommercialCafe Suite Overview

Retain tenants with powerful tenant services

Make life easier for tenants and staff with a self-service app for tenants to make lease payments and enter maintenance requests.

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Modern tools to manage tenants

Simplify tenant interactions with self-service tools

Offer a self-service portal and mobile app for online payments and retail data. Simplify operations while improving accuracy, convenience and satisfaction.

Allow tenants to submit and track requests online

Provide a mobile-friendly system for tenants to send, track and manage requests. Real-time updates and photo uploads speed resolution and improve efficiency.

Keep tenants informed with announcements, emails and texts

Deliver instant updates via email, SMS or portal posts. Promote events, share news and streamline communication to improve tenant satisfaction and engagement.

Simplify risk management with a complete insurance tracking solution

Automate verifications, alerts and follow-ups to save time and reduce manual work.

Track compliance, OFAC screening and tenant coverage from one dashboard

Enforce custom rules and identify gaps to proactively manage tenant insurance compliance. Yardi’s data sourcing and automated follow-ups simplify compliance, reducing manual tasks and freeing up staff.

Select between Self Service or Full Service

Choose Self Service for internal COI verification using Voyager and Tenant Portal. Opt for Full Service to let Yardi experts handle compliance tracking while providing full visibility into tenant insurance status.

Create custom sites to showcase your brand and listings

Build mobile-optimised listing sites that integrate with your website. Boost visibility with SEO, track traffic with Google Analytics and deliver a consistent, branded experience that maximizes exposure and leads.

Automate brochures and email templates with up-to-date property data

Generate branded brochures and emails that update automatically with Voyager data. Maintain consistency across channels, launch faster and track engagement to simplify campaign management and strengthen marketing impact.

Expand reach through syndication and CRE marketplace exposure

Market listings on the Yardi Listing Network and top CRE marketplaces. Reach millions of monthly visitors, generate qualified leads and manage them in Deal Manager to grow your pipeline and close more deals efficiently.

Products

Improve tenant satisfaction

CommercialCafe Tenant Portal makes life easier for tenants and staff with a self-service portal and native mobile app to make lease payments, enter maintenance requests and submit retail sales data.

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Related products

Voyager Commercial

Shorten leasing lifecycles, maximise revenue, improve insight and enhance customer service by running your entire business with integrated commercial property management software.

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Facility Manager

Ensure properties remain in top condition by automating maintenance schedules.

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Payment Processing for Commercial

Speed up rent collection, eliminate bank runs and streamline vendor payments.

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FAQ

What is the CommercialCafe Tenant Portal?

The CommercialCafe Tenant Portal is an online platform that allows tenants to manage their leasing needs, including rent payments, maintenance requests and communication with property management.

How do I access Tenant Portal?

You can access the portal by visiting the CommercialCafe website and logging in with your credentials.

Can I track my rent payment history in Tenant Portal?

Yes, you can view your rent payment history and check the status of your payments through the portal.

How do I submit a maintenance request?

You can submit maintenance requests directly through the portal or on your phone by filling out the form and tracking the status of your request. You can also add a photo to your request.

What is TenantShield?

TenantShield is a solution designed to simplify tenant insurance coverage and tracking, ensuring compliance and reducing risk.

How does TenantShield help with insurance compliance?

TenantShield automates the verification and monitoring of tenant insurance coverage, ensuring tenants meet the required insurance standards and compliance rules.

What service levels does TenantShield offer?

TenantShield offers two service levels: TenantShield Self Service, where your team manages the COI verification process, and TenantShield Full Service, where Yardi’s compliance experts handle the entire process, keeping you informed and aware with full visibility.

Retain tenants with powerful tenant services

Modern tools to manage tenants

Products

Improve tenant satisfaction

Related products

FAQ

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