Voyager Suite
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Investment Suite
RentCafe Suite
REACH by RentCafe
CommercialCafe Suite
Elevate Suite
Procure to Pay Suite
Aspire
Yardi Kube Suite
Yardi Corom
CLIENT SUCCESS STORY
Red Sea Mall
CommercialCafe has transformed how we engage with our tenants. Requests are handled faster, communication is clearer, and both tenants and management now have better visibility into operations.
Ahmed Mahboub
IT Application Manager, Red Sea Mall
We’re always looking for ways to improve how we support our tenants. By simplifying and connecting our processes, we’ve been able to respond faster, communicate more clearly, and create a more seamless day-to-day experience for everyone.
Luai Al-Najjar
CFO, Red Sea Mall
Products featured
The benefits
- 80% reduction in resolution time for maintenance requests
- 90% reduction in walk-ins and phone enquiries
- 30% reduction in tenant enquiries
- 80%+ of work requests digitised
The company
At Red Sea Mall, they think about people first. Every space, every service, and every experience is built around the way its visitors live, connect, and enjoy their time in Jeddah.
Red Sea Mall is one of Jeddah’s leading retail destinations, located in the northern suburb of Jeddah in the Kingdom of Saudi Arabia. It offers a diverse mix of shopping, dining and entertainment. With over 600 commercial units and more than 165,000 square metres of space, the mall serves as a major commercial hub for residents and visitors alike.
The challenge
Prior to implementation, Red Sea Mall relied heavily on paper-based processes and disconnected spreadsheets to manage maintenance operations and tenant interactions. This manual approach created operational bottlenecks and limited visibility across teams.
Tenants also faced significant friction due to the absence of a digital self-service platform. They were unable to:
- Submit or track work permit requests online
- Access lease agreements or billing information on demand
- Enter monthly sales reports digitally
This lack of transparency led to slower response times, increased enquiries, and reduced tenant satisfaction, which impacted trust in property management services. The company needed a connected real estate platform to ensure a strong data foundation with a single source of truth.
The solution
Red Sea Mall implemented Yardi’s tenant portal, CommercialCafe, to digitise operations and create a centralised platform for tenant engagement, communication, and service delivery.
The portal introduced self-service capabilities that streamlined processes for tenants, contractors, and management teams alike.
The story
Implementing Yardi’s technology has significantly improved operational efficiency and transparency across Red Sea Mall.
Maintenance workflows are now fully digitised, enabling real-time tracking of work permits and service requests, and over 80% of work requests are now submitted digitally, reducing response times and improving service efficiency.
With CommercialCafe, tenants receive automatic notifications when permits are approved or completed, ensuring clear communication and faster response times. Also, due to digitising processes, Red Sea Mall has seen a significant reduction in response times. This has resulted in a 30% reduction in tenant enquiries thanks to improved transparency and document accessibility.