Chats convert on RENTCafé
RENTCafé Chat IQ
Answer every renter question, every time, with a smart chatbot
Improve the customer experience by providing immediate assistance via a smart chatbot for property management that can chat, text and email. Answer questions unique to your properties and drive conversions using a combination of artificial intelligence and natural language processing.
Reply to prospects and residents instantly using an AI-powered bot that supports multiple communication channels, including web chats, texts, emails, calls and even social media messages.
Trying to pick the right chatbot for your properties? Discover 3 things your bot should be able to do.
Make it easy. Meet your customers’ needs and communication styles with natural language processing and artificial intelligence that understands intent, nonstandard grammar and improper spelling.
“Do u have a 2 bdrm 2 rent asap?” Yes, Chat IQ can handle that!
Have a hard time getting to the phone quickly? Don’t make prospects wait. Help them get answers quickly by giving them the option to switch the call to a text message conversation. Then the AI bot can respond.
Lease More Apartments
Convert more prospects by delivering better service, more quickly. This bot is a digital leasing assistant with conversion rate optimization features built right in.
In addition to answering questions, Chat IQ can:
- Collect contact information and create a guest card
- Share accurate availability and pricing
- Share floor plans and pet policies
- Schedule tours
- Initiate the application process
Train Your Bot
Teach your bot to respond to any question. Customize responses to match your brand voice and personalize your bot with a name.
Watch 3 simple secrets for chatbot success
Connect customers to a live agent at any time with seamless transfers. Capture the entire chat conversation and view the transcript in the customer record for complete transparency between bot and agent.
Forward chats and texts to your team or RENTCafé Connect live agents automatically at the renter’s request or when the bot is unsure of the answer.
Track your success with performance metrics. View appointments, shows, applications, leases and more that happened because of your bot.
You can also see how many hours it saved your staff.
Free up your team for critical on-site and in-person tasks. Your always-on virtual leasing assistant works behind the scenes, steadily driving proven results.
- Conversations by channel
- Average conversation length
- Number of bot vs. human responses
Drive leads and leases with property marketing software featuring dynamic websites and a multichannel marketing management system — plus online leasing, rent payments and maintenance requests.
RENTCafé CRM Flex
Turn leads into leases, improve resident retention and maximize your marketing ROI with an end-to-end flexible leasing and customer relationship management solution.
Optimize every contact, increase property occupancy and promote resident satisfaction by providing timely assistance with a flexible call center solution that fits your budget.