How Digitisation Helped FRIS Investment Care Reduce Processing Time & Improve Satisfaction

03 / 06 / 25

Last edited 02 / 27 / 26

2 min read

How Digitisation Helped FRIS Investment Care Reduce Processing Time & Improve Satisfaction

Yardi sat down with FRIS Investment Care to see how the company utilised solutions from Yardi’s cloud-based Commercial Suite to automate management processes, streamline communication, eliminate errors and improve insights while removing disparate systems.

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About FRIS

Established in 1923, FRIS Investment Care (FRIS) has grown to become one of the largest independent property managers in the Netherlands. As a family-run business, FRIS has built a reputation for trust and excellence, serving thousands of individuals and companies in the greater Amsterdam area. With a legacy that spans more than a century, FRIS continues to lead the industry, combining traditional values with innovative solutions to meet the evolving needs of its clients.

The Challenge

FRIS faced several operational challenges resulting from its use of disparate platforms. At that time, service requests from tenants were frequently received through phone calls and emails, meaning requests could go missing in email inboxes. This manual approach led to delays, missed follow-ups and, ultimately, unhappy tenants.FRIS required a single platform that would consolidate data, streamline operations and automate procurement and tenant management processes, such as service requests.

“With all these solutions integrated into Yardi Voyager 8, we can change from financial to property management dashboards effortlessly. This integration provides us with a comprehensive view of our commercial activities, offering clear visibility into tenant and portfolio health. It also gives us better insights and control over our portfolio, which has improved customer satisfaction and enhanced communication among our staff.”
Marc Poelmann, Managing Director/Partner for FRIS Investment Care

The Solution

FRIS implemented solutions from the Yardi Commercial Suite, including Yardi Voyager 8. These solutions allow for increased communication channels, enhanced visibility into data and standardisation of management processes. Yardi Voyager 8 serves as the central hub, enabling FRIS to switch seamlessly between financial and property management dashboards, providing a comprehensive view of FRIS’s commercial activities and offering clear visibility into tenant and portfolio health. With better insights and control, FRIS significantly improved customer satisfaction and staff communication.

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AUTHOR

As Yardi’s senior marketing writer for international content, Sophie draws on her journalism and copywriting experience to transform complex real estate and technology topics into accessible, on brand narratives that connect with global audiences.

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