{"id":355402,"date":"2024-02-22T14:28:45","date_gmt":"2024-02-22T21:28:45","guid":{"rendered":"https:\/\/www.yardi.com\/?post_type=yardi-testimonials&#038;p=355402"},"modified":"2024-03-19T15:23:18","modified_gmt":"2024-03-19T22:23:18","slug":"hospitality-at-work-on-facility-manager-commercialcafe","status":"publish","type":"yardi-testimonials","link":"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/hospitality-at-work-on-facility-manager-commercialcafe\/","title":{"rendered":"Hospitality at Work on Facility Manager &#038; CommercialCafe"},"content":{"rendered":"<div class=\"uk-container-expand uk-cover-container uk-height-medium uk-background-secondary uk-light uk-margin uk-flex uk-flex-center uk-flex-middle\">\n    <div class=\"uk-position-cover uk-background-image uk-background-cover uk-flex uk-flex-center uk-flex-middle\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/images\/story_header_web.jpg);\">\n    <div class=\"uk-width-4-5 uk-margin-auto uk-grid\">\n        <div class=\"uk-width-1-1 uk-width-auto@m uk-text-center uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small\" style=\"border:4px solid #fff;\">\n            <p class=\"uk-h2 uk-text-bold\">Client Success<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-visible@m\" style=\"border:4px solid #fff; border-left:0px; min-width: 200px;\">\n            <p class=\"uk-h2 uk-text-bold\">Hospitality at Work<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-hidden@m\" style=\"border:4px solid #fff; border-top:0px; min-width: 200px;\">\n            <p class=\"uk-h3 uk-text-bold\">Hospitality at Work<\/p>\n        <\/div>\n    <\/div>\n    <\/div>\n<\/div>\n<div class=\"uk-container-large uk-margin-auto uk-padding-small uk-padding-remove@m\">\n<!-- breadcrumbs & download link -->\n        <div class=\"uk-align-left\">\n        <p class=\"uk-text-small\" id=\"breadcrumbs\"><span><a href=\"https:\/\/www.yardi.com\/\">Home<\/a> \u00bb <span>\n            <a href=\"https:\/\/www.yardi.com\/about-us\/success-stories\/\">Success Stories<\/a> \u00bb \n            <span class=\"breadcrumb_last\" aria-current=\"page\">Hospitality at Work on Facility Manager &#038; CommercialCafe<\/span><\/span><\/span><\/p>\n        <\/div>\n        <div class=\"uk-text-right\">\n            <p class=\"uk-text-small\" ><a href=\"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/hospitality-at-work-on-facility-manager-commercialcafe\/?format=pdf\" target=\"_blank\" class=\"uk-link-text\">view\/download the pdf<\/a><\/p>\n        <\/div>\n<\/div>\n<div class=\"uk-clearfix\"> <\/div>\n\n<div class=\"uk-container-expand\">\n    <div class=\"uk-grid uk-grid-collapse uk-overflow-hidden\" uk-grid uk-height-match>\n        <div class=\"cmw-hm uk-width-2-3@m\">\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div uk-slider=\"center: true\">\n                    <div class=\"uk-position-relative uk-visible-toggle\" tabindex=\"-1\">\n                        <ul class=\"uk-slider-items uk-padding-horizontal uk-child-width-2-3@s uk-grid\">\n                                                                                    <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">Our mission is to provide a better workplace experience for tenants and create long-term value for our clients. Many tenants will pay a premium to stay in a well-maintained building that takes exceptional care of them. With Yardi solutions, including Facility Manager and CommercialCafe, we deliver that experience.<\/p>\n                                        <footer class=\"uk-text-right\">T.J. Tarbell, Senior Vice President<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                        <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">We&#8217;re seeing a huge benefit with CommercialCafe which allows tenants to enter their own work orders, pay rent, view their ledger, download past statements and more. They are excited about having control over where and when they do things &#8211; including checking community calendars, staying up to date on building information and accessing their accounts.<\/p>\n                                        <footer class=\"uk-text-right\">Shelly Smith, Chief Financial Officer<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                        <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">Facility Manager gives us insight. If we have specific tenants, spaces or pieces of equipment that are continually having issues, that info is all right there in the system. We can identify and respond to issues in a timely fashion that likely will save our clients money later on and keep our tenants happier.<\/p>\n                                        <footer class=\"uk-text-right\">Shelly Smith, Chief Financial Officer<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                                                <\/ul>\n                        <a class=\"uk-position-center-left uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-previous uk-slider-item=\"previous\"><\/a>\n                        <a class=\"uk-position-center-right uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-next uk-slider-item=\"next\"><\/a>\n                    <\/div>\n                    <ul class=\"uk-slider-nav uk-dotnav uk-flex-center uk-margin\"><\/ul>\n                <\/div>\n            <\/div>\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Company<\/h3>\n<p class=\"uk-margin-remove\">Hospitality at Work specializes in the management and maintenance of commercial properties with a particular focus on office buildings. The company is a subsidiary of Lowe, a California-based private real estate company with 51 years of real estate investment, development and management experience. Hospitality at Work combines hospitality with meticulous property management, creating an environment where tenants thrive and owners discover lasting value.<br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Challenge<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Paper-based processes<\/p>\n<p class=\"uk-margin-remove\">Lacking a centralized database of facility management information for maintenance operations meant time-consuming manual work and poor transparency into job details and costs for Hospitality at Work&#8217;s site staff and management teams. Further, tenants expect online services and are more satisfied when the convenience of submitting maintenance requests and making payments is available to them any time of day. Without a self-service portal, tenants were unable to enter maintenance requests and track them online, as well as view their accounts and make rent payments.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Solution<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Yardi Facility Manager and CommercialCafe<\/p>\n<p class=\"uk-margin-remove\">Facility Manager optimizes operations by centralizing maintenance information in a single transparent system, automating work order requests and tracking and eliminating paperwork that slows down maintenance techs and distracts office staff from higher-value tasks.<br><br>CommercialCafe provides an easy-to-use tenant portal for convenient self-service maintenance requests, rent payments, account access and communication that tenants love and staff appreciate because it reduces their workload and expedites transactions.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Story<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Automated maintenance operations<\/p>\n<p class=\"uk-margin-remove\">Yardi&#8217;s connected solutions founded on the Yardi Voyager property management and accounting platform have helped Hospitality at Work grow by consolidating operational data into a single system that provides one source of truth for company-wide information. T.J. Tarbell, senior vice president, leads the operations of several Lowe subsidiaries, including Hospitality at Work and the company&#8217;s building engineering and brokerage organizations.<br><br>&#8220;Before Facility Manager we had 28 engineers turning in stacks of paperwork to process,&#8221; said Tarbell. The company has streamlined maintenance operations with the integrated Facility Manager solution, which not only optimizes work order management on the staff and tech side, but also enables real-time communication with tenants, which has been very positive as tenants can see how the company is responding to maintenance requests with a sense of urgency. And when a work order is completed, tenants receive an automated notification with confirmation that the issue has been resolved. Managers gain insight into how much time it takes for a work order to be assigned and closed out, and executives can monitor the associated costs. They can also see patterns and frequency in maintenance issues that alert them to items and equipment that might need upgrading or replacement.<br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<p class=\"uk-text-bold uk-margin-remove\">Self-service tenant portal<\/p>\n<p class=\"uk-margin-remove\">Tarbell said the company focuses on creating the best tenant experience possible. &#8220;Tenant satisfaction and retention can single-handedly determine the success, or failure, of an office investment. By ensuring higher levels of tenant satisfaction, we help our clients retain more tenants, which leads to better cash flow and higher property values.&#8221; CommercialCafe provides a range of convenient services that today&#8217;s tenants demand. Enabling tenants to enter their own work orders using the tenant portal in CommercialCafe has been a game changer, as has the increase in online payments made by tenants through the portal. Facility Manager enables the company&#8217;s engineers to quickly take care of maintenance requests and keep building operating at peak efficiency. &#8220;We asked ourselves, what&#8217;s the best solution that delivers a better workplace experience for our tenants? Self-service is key. With CommercialCafe, tenants can pay rent, submit work orders, track the status of those work orders to completion, reserve building amenities and more,&#8221; said Tarbell.<br><br>Smith agreed and added that their property management teams do a great job of keeping tenants up to date on what&#8217;s happening in their buildings thanks to CommercialCafe, which enables announcements and timely notifications that provide tenants with readily available information at any time. They can view building event calendars, communicate with the management team and access lease files and rent statements. &#8220;It&#8217;s all right there at their fingertips,&#8221; said Smith.<br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<p class=\"uk-text-bold uk-margin-remove\">Solutions that support growth<\/p>\n<p class=\"uk-margin-remove\">Since transitioning to Yardi in 2017, Hospitality at Work has doubled in size and employs twice as many people. Yardi solutions provide a central location for company-wide data in a single system, with secure access from wherever their staff are working. Tarbell explained that Yardi supported the company&#8217;s transition from disparate systems to a single platform that connects all of the company&#8217;s services and employees. Tarbell said, &#8220;Having all operational, financial, leasing, maintenance and construction data in one database has been an important factor in our growth over the last five years.&#8221; Smith added, &#8221; A lot of the institutional clients we work with love Yardi and know the software well. Roll-ups and consolidations are simplified, and transferring data happens with the click of a button.&#8221;<br><\/p>\n<\/div>            <\/div>\n            <div><\/div>\n\n\n        <\/div>\n        <div class=\"cmw-hm-target uk-width-1-3@m uk-flex-first@m\" >\n\n                        <div class=\"uk-display-block uk-width-1-1 uk-padding-small uk-margin-remove\">\n                <div class=\"uk-width-2-3@l uk-align-right\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"\" width=\"266\" height=\"151\" src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg\" alt=\"Hospitality at Work logo\" data-src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg\" srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg 1200w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg?resize=300,157 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg?resize=768,401 768w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg?resize=1024,535 1024w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg?w=400 400w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg?w=500 500w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg?w=600 600w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg?w=720 720w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg?w=800 800w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg?w=1000 1000w\" data-srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg 1200w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg?resize=300,157 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg?resize=768,401 768w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg?resize=1024,535 1024w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg?w=400 400w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg?w=500 500w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg?w=600 600w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg?w=720 720w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg?w=800 800w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2024\/02\/Hospitality-at-Work_logo_charcoal_002-1.jpg?w=1000 1000w\">\n                <\/div>\n                <div class=\"uk-clearfix\"> <\/div>\n\n            <\/div>\n            <div class=\"uk-clearfix\"> <\/div>\n            \n            <div class=\"uk-display-block uk-width-1-1 uk-padding-remove uk-height-1-1 uk-margin-remove uk-cover-container\">\n                <div class=\"uk-position-cover uk-background-image uk-background-repeat\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/plus_dark_tileable.png);\"><\/div>\n                <div class=\"uk-position-relative uk-margin-left\">\n                    <div class=\"sidebar-inner uk-width-2-3@l uk-float-right uk-margin-small-right\">\n                        <p class=\"uk-text-muted uk-margin\">Overview<\/p>\n\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Markets<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                                                            <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Portfolio<\/p>\n                                <p class=\"uk-margin-remove\">6,800,000 commercial square feet<\/p>\n                            <\/div>\n                                                                            <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Client Since<\/p>\n                                <p class=\"uk-margin-remove\">2017<\/p>\n                            <\/div>\n                                                <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Product Highlighted<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/commercialcafe\" target=\"_blank\" >CommercialCafe<\/a><\/li>\n                                                            <li><a href=\"\/products\/facility-manager\/\" target=\"_blank\" >Facility Manager<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Additional Products<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/construction-manager\/\" target=\"_blank\" >Construction Manager <\/a><\/li>\n                                                            <li><a href=\"https:\/\/www.yardi.com\/products\/commercialedge-suite\/\" target=\"_blank\" >CommercialEdge<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-deal-manager\/\" target=\"_blank\" >Deal Manager<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-voyager-commercial\/\" target=\"_blank\" >Voyager Commercial<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-pulse\/\" target=\"_blank\" >Pulse Suite<\/a><\/li>\n                                                            <li><a href=\"\/products\/elearning\" target=\"_blank\" >Aspire<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-payment-processing-commercial\/\" target=\"_blank\" >Payment Processing<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">The Benefits<\/p>\n                                <p class=\"uk-margin-remove\">Hospitality at Work increases staff efficiency and tenant satisfaction by centralizing maintenance processes and goes paperless with automated work orders and online tenant services.<\/p>\n                            <\/div>\n                                                                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">About Hospitality at Work<\/p>\n                            \n                                <p class=\"uk-margin-remove\"><a href=\"https:\/\/www.hospitality-work.com\/\">hospitality-work.com<\/a><\/p>\n\n                                                    <\/div>\n                                                <div class=\"uk-margin\">\n                            <a class=\"uk-button uk-button-default\" href=\"\/about-us\/request-information\">Request Info<\/a>\n                        <\/div>\n       \n             \n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    \n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":631,"template":"","yardi-market":[],"yardi-product":[1428,1461],"class_list":["post-355402","yardi-testimonials","type-yardi-testimonials","status-publish","hentry","yardi-product-commercialcafe","yardi-product-facility-manager"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Hospitality at Work on Facility Manager &amp; CommercialCafe - Yardi<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hospitality at Work on Facility Manager &amp; CommercialCafe\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.yardi.com\/about-us\/success-stories\/hospitality-at-work-on-facility-manager-commercialcafe\/\" \/>\n<meta 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