{"id":351528,"date":"2023-05-22T13:39:08","date_gmt":"2023-05-22T20:39:08","guid":{"rendered":"https:\/\/www.yardi.com\/?post_type=yardi-testimonials&#038;p=351528"},"modified":"2023-06-06T09:18:39","modified_gmt":"2023-06-06T16:18:39","slug":"westminster-village-on-the-yardi-senior-living-suite","status":"publish","type":"yardi-testimonials","link":"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/westminster-village-on-the-yardi-senior-living-suite\/","title":{"rendered":"Westminster Village on the Yardi Senior Living Suite"},"content":{"rendered":"<div class=\"uk-container-expand uk-cover-container uk-height-medium uk-background-secondary uk-light uk-margin uk-flex uk-flex-center uk-flex-middle\">\n    <div class=\"uk-position-cover uk-background-image uk-background-cover uk-flex uk-flex-center uk-flex-middle\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/generic\/2.jpg);\">\n    <div class=\"uk-width-4-5 uk-margin-auto uk-grid\">\n        <div class=\"uk-width-1-1 uk-width-auto@m uk-text-center uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small\" style=\"border:4px solid #fff;\">\n            <p class=\"uk-h2 uk-text-bold\">Client Success<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-visible@m\" style=\"border:4px solid #fff; border-left:0px; min-width: 200px;\">\n            <p class=\"uk-h2 uk-text-bold\">Westminster Village <\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-hidden@m\" style=\"border:4px solid #fff; border-top:0px; min-width: 200px;\">\n            <p class=\"uk-h3 uk-text-bold\">Westminster Village <\/p>\n        <\/div>\n    <\/div>\n    <\/div>\n<\/div>\n<div class=\"uk-container-large uk-margin-auto uk-padding-small uk-padding-remove@m\">\n<!-- breadcrumbs & download link -->\n        <div class=\"uk-align-left\">\n        <p class=\"uk-text-small\" id=\"breadcrumbs\"><span><a href=\"https:\/\/www.yardi.com\/\">Home<\/a> \u00bb <span>\n            <a href=\"https:\/\/www.yardi.com\/about-us\/success-stories\/\">Success Stories<\/a> \u00bb \n            <span class=\"breadcrumb_last\" aria-current=\"page\">Westminster Village on the Yardi Senior Living Suite<\/span><\/span><\/span><\/p>\n        <\/div>\n        <div class=\"uk-text-right\">\n            <p class=\"uk-text-small\" ><a href=\"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/westminster-village-on-the-yardi-senior-living-suite\/?format=pdf\" target=\"_blank\" class=\"uk-link-text\">view\/download the pdf<\/a><\/p>\n        <\/div>\n<\/div>\n<div class=\"uk-clearfix\"> <\/div>\n\n<div class=\"uk-container-expand\">\n    <div class=\"uk-grid uk-grid-collapse uk-overflow-hidden\" uk-grid uk-height-match>\n        <div class=\"cmw-hm uk-width-2-3@m\">\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div uk-slider=\"center: true\">\n                    <div class=\"uk-position-relative uk-visible-toggle\" tabindex=\"-1\">\n                        <ul class=\"uk-slider-items uk-padding-horizontal uk-child-width-2-3@s uk-grid\">\n                                                                                    <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">Having our CRM, Voyager and EHR systems all in sync with the same data eliminates manual entry which is time wasted and error-prone.\r\n<\/p>\n                                        <footer class=\"uk-text-right\">Dan Poteet, Chief Information Officer, Westminster Village<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                        <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">This is a major improvement over having disparate systems not connected to each other.<\/p>\n                                        <footer class=\"uk-text-right\">Dan Poteet, Chief Information Officer, Westminster Village<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                                                <\/ul>\n                        <a class=\"uk-position-center-left uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-previous uk-slider-item=\"previous\"><\/a>\n                        <a class=\"uk-position-center-right uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-next uk-slider-item=\"next\"><\/a>\n                    <\/div>\n                    <ul class=\"uk-slider-nav uk-dotnav uk-flex-center uk-margin\"><\/ul>\n                <\/div>\n            <\/div>\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Company<\/h3>\n<p class=\"uk-margin-remove\">Westminster Village is Scottsdale\u2019s premier non-profit Life Plan community. Located in Scottsdale, Arizona, it was founded in 1988 by a group of friends and neighbors who envisioned a community where people could continue their accustomed lifestyles and be assured of lifelong health care. Their idea was to assure dignity and independent living for people in their later years.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Challenge<\/h3>\n<p class=\"uk-margin-remove\">Before partnering with Yardi, Westminster Village was operating using siloed solutions and manual processes. That combination was time-consuming and susceptible to errors, which prevented staff from working as efficiently as possible. Westminster leaders sought a single connected solution to streamline workflows at every level \u2014 and enhance resident satisfaction.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Solution<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Yardi Senior Living Suite<\/p>\n<p class=\"uk-margin-remove\">The Yardi Senior Living Suite combines resident care, marketing, sales, finance, business intelligence, operations and more on a cloud-hosted, HIPAA and SOX compliant software platform. Mobile, intuitive and efficient, the Yardi Senior Living Suite has everything you need to manage your communities and drive growth.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Story<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Thriving With An Integrated Solution<\/p>\n<p class=\"uk-margin-remove\">Before Yardi, Westminster lacked a single technology solution built to unify senior housing operations in one secure place. Leaders knew the power of an integrated solution and the benefits it would bring, which led them to the Yardi Senior Living Suite. Now, Westminster has one centralized system that offers everything it needs. \u00a0\u00a0<br><br>\u201cThis is a major improvement over having disparate systems not connected to each other,\u201d explained Dan Poteet, chief information officer at Westminster Village.<br><br>Gaining a single connected solution meant Westminster could leave manual processes in the past, such as hand-keying data. The Yardi Senior Living Suite updates every piece of information in real time \u2014 from financials to care \u2014 ensuring accuracy and helping teams quickly access what they need.<br><br>\u201cHaving our CRM, Voyager and EHR systems all in sync with the same data eliminates manual entry which is time wasted and error-prone,\u201d said Poteet.\u00a0\u201cIt is also convenient from an IT perspective since we only have to use one system for access control.\u201d<br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<p class=\"uk-text-bold uk-margin-remove\">Driving Efficiency<\/p>\n<p class=\"uk-margin-remove\">With disparate systems behind them, teams at Westminster can focus on driving efficiency \u2014 not spending hours on error-prone processes.<br><br>With RentCafe Senior CRM automating workflows, sales and marketing teams are equipped to work productively, stay informed and track leads with ease. \u201cHaving the ability to keep track of prospect touches and having auto-generated follow-up tasks has helped our marketing team stay better connected with prospects and the sales cycle,\u201d shared Poteet.<br><br>On the care side, Westminster saves time and reduces errors using Yardi EHR, since all resident data automatically flows over from Yardi Voyager Senior Housing. \u201cBeing able to do our home health billing and having it connected to Voyager is the most valuable feature,\u201d said Poteet. \u201cIt reduces manual entry of the same information, and reduces time and errors in the process.\u201d<br><br>The full-service EHR solution allows Westminster\u2019s staff to complete important tasks \u2014 and access real-time health information \u2014 directly in the platform, right at the point of care. \u201cStaff can now use a smart device when in a resident\u2019s apartment rather than writing down notes and adding them later, which drives efficiency,\u201d explained Poteet.<br><br>With RentCafe Senior Living Portal and Yardi Payment Processing, residents and families access the convenience of online payments \u2014 which helps Westminster\u2019s accounting team on the processing side. \u201cOnline payments is one convenience we didn\u2019t have before,\u201d said Poteet. \u201cGiving the resident and their family the ability to pay online and set up automatic payments has reduced the time accounting has to manually enter checks, and gives the convenience of self-reliability.\u201d<br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<p class=\"uk-text-bold uk-margin-remove\">Enhancing Satisfaction<\/p>\n<p class=\"uk-margin-remove\">Of course, Westminster\u2019s top priority is ensuring residents are cared for, connected to their loved ones and pleased with the community\u2019s services. The organization finds that with Yardi, offering everything residents and families need \u2014 and raising satisfaction \u2014 is easier than ever.<br><br>RentCafe Senior Living Portal keeps residents, families and staff connected by displaying real-time updates relating to care, community activities and more. \u201cThe resident portal allows us to communicate and provide information to our residents and their families quickly and conveniently,\u201d shared Poteet.<br><br>That improved communication has been well received across the community, and it\u2019s one of many benefits the secure online portal brings. \u201cResidents and their families have given us positive feedback about online payments, the activities calendar and the ability to get community information on their own,\u201d explained Poteet. Online payments in particular has raised satisfaction among residents and family members \u2014 \u201cthose that have adopted the online method, love it,\u201d added Poteet.<br><\/p>\n<\/div>            <\/div>\n            <div><\/div>\n\n\n        <\/div>\n        <div class=\"cmw-hm-target uk-width-1-3@m uk-flex-first@m\" >\n\n            \n            <div class=\"uk-display-block uk-width-1-1 uk-padding-remove uk-height-1-1 uk-margin-remove uk-cover-container\">\n                <div class=\"uk-position-cover uk-background-image uk-background-repeat\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/plus_dark_tileable.png);\"><\/div>\n                <div class=\"uk-position-relative uk-margin-left\">\n                    <div class=\"sidebar-inner uk-width-2-3@l uk-float-right uk-margin-small-right\">\n                        <p class=\"uk-text-muted uk-margin\">Overview<\/p>\n\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Markets<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                                    <li>Senior Living<\/li>\n                                                                                            <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Portfolio<\/p>\n                                <p class=\"uk-margin-remove\">1 life plan community<\/p>\n                            <\/div>\n                                                                            <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Client Since<\/p>\n                                <p class=\"uk-margin-remove\">2021<\/p>\n                            <\/div>\n                                                <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Product Highlighted<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/payment-processing-senior-living\/\" target=\"_blank\" >Payment Processing<\/a><\/li>\n                                                            <li><a href=\"\/products\/ehr-senior-care\/\" target=\"_blank\" >EHR<\/a><\/li>\n                                                            <li><a href=\"\/products\/senior-living-crm\" target=\"_blank\" >RentCafe Senior CRM<\/a><\/li>\n                                                            <li><a href=\"\/products\/rentcafe-senior-living\/\" target=\"_blank\" >RentCafe Senior Living Portal<\/a><\/li>\n                                                            <li><a href=\"\/products\/voyager-senior-housing\/\" target=\"_blank\" >Voyager Senior Housing<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Additional Products<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/senior-iq\/\" target=\"_blank\" >Senior IQ<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-bill-pay\/\" target=\"_blank\" >Bill Pay<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-checkscan\" target=\"_blank\" >CHECKscan<\/a><\/li>\n                                                            <li><a href=\"\/products\/rentcafe-wellness\" target=\"_blank\" >RentCafe Wellness<\/a><\/li>\n                                                            <li><a href=\"\/products\/advanced-budgeting-and-forecasting\" target=\"_blank\" >Advanced Budgeting &#038; Forecasting<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">The Benefits<\/p>\n                                <p class=\"uk-margin-remove\">Westminster Village drives efficiency, empowers staff and boosts resident satisfaction with the Yardi Senior Living Suite.<\/p>\n                            <\/div>\n                                                                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">About Westminster Village <\/p>\n                            \n                                <p class=\"uk-margin-remove\">wvresortliving.org<\/p>\n\n                                                    <\/div>\n                                                <div class=\"uk-margin\">\n                            <a class=\"uk-button uk-button-default\" href=\"\/about-us\/request-information\">Request Info<\/a>\n                        <\/div>\n       \n             \n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    \n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":632,"template":"","yardi-market":[1716],"yardi-product":[1446,9528,1602,1575,1641],"class_list":["post-351528","yardi-testimonials","type-yardi-testimonials","status-publish","hentry","yardi-market-senior-living","yardi-product-ehr","yardi-product-payment-processing-for-senior-living","yardi-product-senior-crm-old","yardi-product-rentcafe-senior-living-portal","yardi-product-voyager-senior"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Westminster Village on the Yardi Senior Living Suite - Yardi<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Westminster Village on the Yardi Senior Living Suite\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.yardi.com\/about-us\/success-stories\/westminster-village-on-the-yardi-senior-living-suite\/\" \/>\n<meta property=\"og:site_name\" content=\"Yardi\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-06T16:18:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2025\/04\/Yardi.com_default_1200x1200.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.yardi.com\\\/about-us\\\/success-stories\\\/westminster-village-on-the-yardi-senior-living-suite\\\/\",\"url\":\"https:\\\/\\\/www.yardi.com\\\/about-us\\\/success-stories\\\/westminster-village-on-the-yardi-senior-living-suite\\\/\",\"name\":\"Westminster Village on the Yardi Senior Living Suite - Yardi\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.yardi.com\\\/#website\"},\"datePublished\":\"2023-05-22T20:39:08+00:00\",\"dateModified\":\"2023-06-06T16:18:39+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.yardi.com\\\/about-us\\\/success-stories\\\/westminster-village-on-the-yardi-senior-living-suite\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.yardi.com\\\/about-us\\\/success-stories\\\/westminster-village-on-the-yardi-senior-living-suite\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.yardi.com\\\/about-us\\\/success-stories\\\/westminster-village-on-the-yardi-senior-living-suite\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.yardi.com\\\/en-gb\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Success Stories\",\"item\":\"https:\\\/\\\/www.yardi.com\\\/en-gb\\\/about-us\\\/success-stories\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Westminster Village on the Yardi Senior Living Suite\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.yardi.com\\\/#website\",\"url\":\"https:\\\/\\\/www.yardi.com\\\/\",\"name\":\"Yardi\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.yardi.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Westminster Village on the Yardi Senior Living Suite - Yardi","robots":{"index":"noindex","follow":"follow"},"og_locale":"en_GB","og_type":"article","og_title":"Westminster Village on the Yardi Senior Living Suite","og_url":"https:\/\/www.yardi.com\/about-us\/success-stories\/westminster-village-on-the-yardi-senior-living-suite\/","og_site_name":"Yardi","article_modified_time":"2023-06-06T16:18:39+00:00","og_image":[{"width":1200,"height":1200,"url":"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2025\/04\/Yardi.com_default_1200x1200.png","type":"image\/png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.yardi.com\/about-us\/success-stories\/westminster-village-on-the-yardi-senior-living-suite\/","url":"https:\/\/www.yardi.com\/about-us\/success-stories\/westminster-village-on-the-yardi-senior-living-suite\/","name":"Westminster Village on the Yardi Senior Living Suite - Yardi","isPartOf":{"@id":"https:\/\/www.yardi.com\/#website"},"datePublished":"2023-05-22T20:39:08+00:00","dateModified":"2023-06-06T16:18:39+00:00","breadcrumb":{"@id":"https:\/\/www.yardi.com\/about-us\/success-stories\/westminster-village-on-the-yardi-senior-living-suite\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.yardi.com\/about-us\/success-stories\/westminster-village-on-the-yardi-senior-living-suite\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.yardi.com\/about-us\/success-stories\/westminster-village-on-the-yardi-senior-living-suite\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.yardi.com\/en-gb\/"},{"@type":"ListItem","position":2,"name":"Success Stories","item":"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/"},{"@type":"ListItem","position":3,"name":"Westminster Village on the Yardi Senior Living Suite"}]},{"@type":"WebSite","@id":"https:\/\/www.yardi.com\/#website","url":"https:\/\/www.yardi.com\/","name":"Yardi","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.yardi.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.yardi.com\/en-gb\/wp-json\/wp\/v2\/yardi-testimonials\/351528","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yardi.com\/en-gb\/wp-json\/wp\/v2\/yardi-testimonials"}],"about":[{"href":"https:\/\/www.yardi.com\/en-gb\/wp-json\/wp\/v2\/types\/yardi-testimonials"}],"author":[{"embeddable":true,"href":"https:\/\/www.yardi.com\/en-gb\/wp-json\/wp\/v2\/users\/632"}],"wp:attachment":[{"href":"https:\/\/www.yardi.com\/en-gb\/wp-json\/wp\/v2\/media?parent=351528"}],"wp:term":[{"taxonomy":"yardi-market","embeddable":true,"href":"https:\/\/www.yardi.com\/en-gb\/wp-json\/wp\/v2\/yardi-market?post=351528"},{"taxonomy":"yardi-product","embeddable":true,"href":"https:\/\/www.yardi.com\/en-gb\/wp-json\/wp\/v2\/yardi-product?post=351528"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}