{"id":346057,"date":"2022-11-08T12:26:26","date_gmt":"2022-11-08T19:26:26","guid":{"rendered":"https:\/\/www.yardi.com\/?post_type=yardi-testimonials&#038;p=346057"},"modified":"2022-11-08T12:26:29","modified_gmt":"2022-11-08T19:26:29","slug":"guardian-on-rightsource","status":"publish","type":"yardi-testimonials","link":"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/guardian-on-rightsource\/","title":{"rendered":"Guardian on RightSource"},"content":{"rendered":"<div class=\"uk-container-expand uk-cover-container uk-height-medium uk-background-secondary uk-light uk-margin uk-flex uk-flex-center uk-flex-middle\">\n    <div class=\"uk-position-cover uk-background-image uk-background-cover uk-flex uk-flex-center uk-flex-middle\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/generic\/3.jpg);\">\n    <div class=\"uk-width-4-5 uk-margin-auto uk-grid\">\n        <div class=\"uk-width-1-1 uk-width-auto@m uk-text-center uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small\" style=\"border:4px solid #fff;\">\n            <p class=\"uk-h2 uk-text-bold\">Client Success<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-visible@m\" style=\"border:4px solid #fff; border-left:0px; min-width: 200px;\">\n            <p class=\"uk-h2 uk-text-bold\">Guardian<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-hidden@m\" style=\"border:4px solid #fff; border-top:0px; min-width: 200px;\">\n            <p class=\"uk-h3 uk-text-bold\">Guardian<\/p>\n        <\/div>\n    <\/div>\n    <\/div>\n<\/div>\n<div class=\"uk-container-large uk-margin-auto uk-padding-small uk-padding-remove@m\">\n<!-- breadcrumbs & download link -->\n        <div class=\"uk-align-left\">\n        <p class=\"uk-text-small\" id=\"breadcrumbs\"><span><a href=\"https:\/\/www.yardi.com\/\">Home<\/a> \u00bb <span>\n            <a href=\"https:\/\/www.yardi.com\/about-us\/success-stories\/\">Success Stories<\/a> \u00bb \n            <span class=\"breadcrumb_last\" aria-current=\"page\">Guardian on RightSource<\/span><\/span><\/span><\/p>\n        <\/div>\n        <div class=\"uk-text-right\">\n            <p class=\"uk-text-small\" ><a href=\"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/guardian-on-rightsource\/?format=pdf\" target=\"_blank\" class=\"uk-link-text\">view\/download the pdf<\/a><\/p>\n        <\/div>\n<\/div>\n<div class=\"uk-clearfix\"> <\/div>\n\n<div class=\"uk-container-expand\">\n    <div class=\"uk-grid uk-grid-collapse uk-overflow-hidden\" uk-grid uk-height-match>\n        <div class=\"cmw-hm uk-width-2-3@m\">\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div uk-slider=\"center: true\">\n                    <div class=\"uk-position-relative uk-visible-toggle\" tabindex=\"-1\">\n                        <ul class=\"uk-slider-items uk-padding-horizontal uk-child-width-2-3@s uk-grid\">\n                                                                                    <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">I always feel well-informed with RightSource. The software makes it easy to see where every file is in the queue.<\/p>\n                                        <footer class=\"uk-text-right\">Allison Christensen, Compliance Quality Assurance Manager <\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                        <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">Our compliance processes are much more streamlined now that we have implemented RightSource.<\/p>\n                                        <footer class=\"uk-text-right\">Allison Christensen, Compliance Quality Assurance Manager <\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                                                <\/ul>\n                        <a class=\"uk-position-center-left uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-previous uk-slider-item=\"previous\"><\/a>\n                        <a class=\"uk-position-center-right uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-next uk-slider-item=\"next\"><\/a>\n                    <\/div>\n                    <ul class=\"uk-slider-nav uk-dotnav uk-flex-center uk-margin\"><\/ul>\n                <\/div>\n            <\/div>\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Company<\/h3>\n<p class=\"uk-margin-remove\">Guardian is a developer, owner and operator of multifamily properties, providing innovative real estate solutions dedicated to community and housing for all. Based in the Pacific Northwest, their customer-focused team is committed to supporting and lifting the communities they serve.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Challenge<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Adopting Innovative Compliance Systems<\/p>\n<p class=\"uk-margin-remove\">Guardian uses Yardi Voyager to manage its properties, finance and affordable housing compliance data. Because RightSource auditors have seamless integration with Yardi Voyager, Guardian\u2019s compliance audits have future potential to gain further efficiencies, especially when they add RentCafe Affordable Housing. Opportunities abound, particularly when we consider future options to digitize compliance data management, according to Guardian&#8217;s Compliance Quality Assurance Manager, Allison Christensen.<br><\/p>\n<\/div>\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><\/figure>\n\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Solution<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Yardi RightSource<\/p>\n<p class=\"uk-margin-remove\">Yardi RightSource clients receive expert support to make the most complex compliance tasks faster and less of an impact on staff. RightSource offers fast reviews to ensure compliance data is in place for applicant and resident files. Affordable housing providers can also add full-service compliance workflows with a simple to use interface with Yardi Voyager.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Story<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\"><strong>How A Connected Compliance Solution Helps<\/strong>\u00a0<\/p>\n<p class=\"uk-margin-remove\">Guardian contracted with RightSource in July 2020 and has since seen the benefits of reimagining affordable housing compliance audits. \u201cPrior to using RightSource, we had an internal compliance team that accepted, reviewed and audited affordable housing application files. Our compliance processes are much more streamlined now that we have implemented RightSource,\u201d said Christensen.\u00a0<br><br>Guardian uses Yardi Voyager to manage its properties, finance and affordable housing compliance data. Because RightSource auditors have seamless integration with Yardi Voyager, Guardian\u2019s compliance audits have future potential to gain further efficiencies, especially when they add RentCafe Affordable Housing. \u201cThose opportunities abound, particularly when we consider future options to digitize compliance data management,\u201d said Christensen.\u00a0<br><br>Staffing assignments changed at Guardian once they outsourced compliance services to RightSource, however, the process was done with care and consideration of all affected team members. Some of Guardian\u2019s former compliance team members were reassigned within the company, and others even began working at RightSource. \u201cEveryone landed in a great space. RightSource was very helpful in ensuring staff assignment changes were handled with care,\u201d said Christensen.\u00a0<br><br><strong>Reporting, Communication and Training<\/strong>\u00a0<br>Reporting is simplified for Guardian since adopting RightSource because of how data is shared between auditors and Yardi Voyager. As part of the audit process, RightSource team members ensure compliance data is accurate while connected to the core Voyager database. That reduced chances for errors or misplaced data due to extraneous data transfers. So, when it\u2019s time for Guardian to compile data for compliance reporting, they are assured that their reports are accurate and reflective of the work their properties have done.\u00a0<br><br>Christensen names communication as one of the prime factors benefitting Guardian\u2019s relationship with RightSource. Her team meets monthly with RightSource to review statistics that demonstrate how well specific compliance functions are working. For example, Guardian\u2019s goal is to have applicants certified to move into an affordable unit within five days of submitting their initial application packet. For recertifications, their goal is to have the annual process done within seven days.\u00a0<br><br>\u201cI always feel well-informed with RightSource. The software makes it easy to see where every file is in the queue. The reporting tools are clear with metrics such as review time, how many times a file has been sent back as incomplete, etc. RightSource promises a 24-hour turnaround time for file reviews, and the reports show they are achieving that goal,\u201d said Christensen.\u00a0<br><br>Training resources that are available with a RightSource contract have also created benefits for Guardian. Staff can access RightSource training from Yardi\u2019s Aspire learning management platform. The self-paced instruction helps make complex compliance concepts and tasks easier for new and current Guardian staff.\u00a0<br><br><strong>Partnership with RightSource<\/strong>\u00a0<br>Overall, Christensen characterizes RightSource as not only a supportive partner for solving the complexities of compliance, but also as a team of individuals willing to share their affordable housing expertise. Guardian values the personalized service available when issues need quick resolution. \u201cSome of our benefits from RightSource come from technology and automation, but perhaps an even bigger share can be attributed to the people we work with and the feeling of partnership. We put a lot of trust in who we choose as a compliance partner and are pleased with our decision to go with RightSource,\u201d said Christensen.\u00a0<br><\/p>\n<\/div>            <\/div>\n            <div><\/div>\n\n\n        <\/div>\n        <div class=\"cmw-hm-target uk-width-1-3@m uk-flex-first@m\" >\n\n                        <div class=\"uk-display-block uk-width-1-1 uk-padding-small uk-margin-remove\">\n                <div class=\"uk-width-2-3@l uk-align-right\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"\" width=\"266\" height=\"151\" src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png\" alt=\"Guardian logo\" data-src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png\" srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png 1200w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png?resize=300,50 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png?resize=768,127 768w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png?resize=1024,170 1024w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png?w=400 400w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png?w=500 500w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png?w=600 600w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png?w=720 720w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png?w=800 800w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png?w=1000 1000w\" data-srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png 1200w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png?resize=300,50 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png?resize=768,127 768w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png?resize=1024,170 1024w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png?w=400 400w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png?w=500 500w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png?w=600 600w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png?w=720 720w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png?w=800 800w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2022\/10\/Guardian_2C-RGB@2x-002.png?w=1000 1000w\">\n                <\/div>\n                <div class=\"uk-clearfix\"> <\/div>\n\n            <\/div>\n            <div class=\"uk-clearfix\"> <\/div>\n            \n            <div class=\"uk-display-block uk-width-1-1 uk-padding-remove uk-height-1-1 uk-margin-remove uk-cover-container\">\n                <div class=\"uk-position-cover uk-background-image uk-background-repeat\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/plus_dark_tileable.png);\"><\/div>\n                <div class=\"uk-position-relative uk-margin-left\">\n                    <div class=\"sidebar-inner uk-width-2-3@l uk-float-right uk-margin-small-right\">\n                        <p class=\"uk-text-muted uk-margin\">Overview<\/p>\n\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Markets<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                                                                    <li>Affordable Housing<\/li>\n                                                            <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Portfolio<\/p>\n                                <p class=\"uk-margin-remove\">110 communities under management<br>49 cities served across 4 states<br>350+ team members<\/p>\n                            <\/div>\n                                                                            <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Client Since<\/p>\n                                <p class=\"uk-margin-remove\">2003<\/p>\n                            <\/div>\n                                                <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Product Highlighted<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><\/li>\n                                                        <\/ul>\n                        <\/div>\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Additional Products<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/voyager-for-affordable-housing\/\" target=\"_blank\" >Voyager Affordable Housing<\/a><\/li>\n                                                            <li><a href=\"\/products\/rentcafe-affordable\/\" target=\"_blank\" >RentCafe Affordable Housing<\/a><\/li>\n                                                            <li><a href=\"\/products\/rentcafe\/\" target=\"_blank\" >RentCafe<\/a><\/li>\n                                                            <li><a href=\"\/products\/rentcafe-crm\/\" target=\"_blank\" >RentCafe CRM Flex<\/a><\/li>\n                                                            <li><a href=\"\/products\/elearning\" target=\"_blank\" >Aspire<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-payscan\" target=\"_blank\" >PayScan<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-marketplace\/\" target=\"_blank\" >Marketplace<\/a><\/li>\n                                                            <li><a href=\"\/products\/vendorcafe\" target=\"_blank\" >VendorCafe<\/a><\/li>\n                                                            <li><a href=\"\/products\/vendorshield\/\" target=\"_blank\" >VendorShield<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-revenue-iq\/\" target=\"_blank\" >Revenue IQ<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-inspections\" target=\"_blank\" >Inspection<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-inspections\" target=\"_blank\" >Inspection Mobile<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-maintenance\/\" target=\"_blank\" >Maintenance<\/a><\/li>\n                                                            <li><a href=\"\/products\/maintenance-iq\/\" target=\"_blank\" >Maintenance IQ<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-maintenance\" target=\"_blank\" >Maintenance Mobile<\/a><\/li>\n                                                            <li><a href=\"\/products\/voyager-for-construction\/\" target=\"_blank\" >Job Cost<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-checkscan\" target=\"_blank\" >CHECKscan<\/a><\/li>\n                                                            <li><a href=\"\/products\/utility-billing\" target=\"_blank\" >Utility Billing<\/a><\/li>\n                                                            <li><a href=\"https:\/\/resources.yardi.com\/documents\/concierge-brochure\" target=\"_blank\" >Yardi Concierge<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">The Benefits<\/p>\n                                <p class=\"uk-margin-remove\">&#8211; Fewer days vacant with fast file reviews<br>&#8211; Greater accuracy with single dataset<br>&#8211; Prevented errors with full-service reporting<br>&#8211; Gained assurance of compliance with affordable housing regulations<br>&#8211; More competitive for Tax Credit funding<\/p>\n                            <\/div>\n                                                                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">About Guardian<\/p>\n                            \n                                <p class=\"uk-margin-remove\">gres.com<\/p>\n\n                                                    <\/div>\n                                                <div class=\"uk-margin\">\n                            <a class=\"uk-button uk-button-default\" href=\"\/about-us\/request-information\">Request Info<\/a>\n                        <\/div>\n       \n             \n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    \n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":584,"template":"","yardi-market":[],"yardi-product":[],"class_list":["post-346057","yardi-testimonials","type-yardi-testimonials","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Guardian on RightSource - Yardi<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guardian on RightSource\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.yardi.com\/about-us\/success-stories\/guardian-on-rightsource\/\" \/>\n<meta property=\"og:site_name\" content=\"Yardi\" \/>\n<meta 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