{"id":310648,"date":"2020-10-08T09:22:09","date_gmt":"2020-10-08T16:22:09","guid":{"rendered":"https:\/\/www.yardi.com\/?post_type=yardi-testimonials&#038;p=310648"},"modified":"2024-03-08T10:21:23","modified_gmt":"2024-03-08T17:21:23","slug":"envolve-llc","status":"publish","type":"yardi-testimonials","link":"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/envolve-llc\/","title":{"rendered":"Envolve LLC on RentCafe Afforable Housing"},"content":{"rendered":"<div class=\"uk-container-expand uk-cover-container uk-height-medium uk-background-secondary uk-light uk-margin uk-flex uk-flex-center uk-flex-middle\">\n    <div class=\"uk-position-cover uk-background-image uk-background-cover uk-flex uk-flex-center uk-flex-middle\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/generic\/7.jpg);\">\n    <div class=\"uk-width-4-5 uk-margin-auto uk-grid\">\n        <div class=\"uk-width-1-1 uk-width-auto@m uk-text-center uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small\" style=\"border:4px solid #fff;\">\n            <p class=\"uk-h2 uk-text-bold\">Client Success<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-visible@m\" style=\"border:4px solid #fff; border-left:0px; min-width: 200px;\">\n            <p class=\"uk-h2 uk-text-bold\">Envolve LLC<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-hidden@m\" style=\"border:4px solid #fff; border-top:0px; min-width: 200px;\">\n            <p class=\"uk-h3 uk-text-bold\">Envolve LLC<\/p>\n        <\/div>\n    <\/div>\n    <\/div>\n<\/div>\n<div class=\"uk-container-large uk-margin-auto uk-padding-small uk-padding-remove@m\">\n<!-- breadcrumbs & download link -->\n        <div class=\"uk-align-left\">\n        <p class=\"uk-text-small\" id=\"breadcrumbs\"><span><a href=\"https:\/\/www.yardi.com\/\">Home<\/a> \u00bb <span>\n            <a href=\"https:\/\/www.yardi.com\/about-us\/success-stories\/\">Success Stories<\/a> \u00bb \n            <span class=\"breadcrumb_last\" aria-current=\"page\">Envolve LLC on RentCafe Afforable Housing<\/span><\/span><\/span><\/p>\n        <\/div>\n        <div class=\"uk-text-right\">\n            <p class=\"uk-text-small\" ><a href=\"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/envolve-llc\/?format=pdf\" target=\"_blank\" class=\"uk-link-text\">view\/download the pdf<\/a><\/p>\n        <\/div>\n<\/div>\n<div class=\"uk-clearfix\"> <\/div>\n\n<div class=\"uk-container-expand\">\n    <div class=\"uk-grid uk-grid-collapse uk-overflow-hidden\" uk-grid uk-height-match>\n        <div class=\"cmw-hm uk-width-2-3@m\">\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div uk-slider=\"center: true\">\n                    <div class=\"uk-position-relative uk-visible-toggle\" tabindex=\"-1\">\n                        <ul class=\"uk-slider-items uk-padding-horizontal uk-child-width-2-3@s uk-grid\">\n                                                                                    <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">Processing more than 1,000 waitlist applications every month with RentCafe saves Envolve substantial staff hours over traditional, paper-based methods, and keeps us in compliance by ensuring applicants submit required information.<\/p>\n                                        <footer class=\"uk-text-right\">Jennifer van Arcken, Senior Vice President of Information Technology<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                                                <\/ul>\n                        <a class=\"uk-position-center-left uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-previous uk-slider-item=\"previous\"><\/a>\n                        <a class=\"uk-position-center-right uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-next uk-slider-item=\"next\"><\/a>\n                    <\/div>\n                    <ul class=\"uk-slider-nav uk-dotnav uk-flex-center uk-margin\"><\/ul>\n                <\/div>\n            <\/div>\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Company<\/h3>\n<p class=\"uk-margin-remove\">Envolve LLC is a vertically integrated multifamily real estate company engaged in third-party management, ownership, and redevelopment. Its diverse portfolio <strong>of more than 28,000 units<\/strong> consists of affordable, tax credit, conventional, layered and HOME communities. Envolve\u2019s family of companies includes <strong>Envolve Communities,<\/strong> its investment division based in Montgomery, <strong>Envolve Client Services Group<\/strong>, its property management services division based in Memphis, and <strong>Ross-Envolve<\/strong>, its property management services division for the Rocky Mountain region based in Denver. Through a culture of innovation, collaboration, and initiative, Envolve effectively lives out its tagline of \u201cMaking Communities Better Together\u201d each day.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Challenge<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Applying Modern Technology to Compliance<\/p>\n<p class=\"uk-margin-remove\">Affordable housing properties can often be more complicated to operate than market rate properties. Each unit requires qualified residents vetted by restrictive eligibility reviews, and are often chosen from a long waiting list of interested households. Envolve has a vast number of affordable housing properties and units under management, which calls for a streamlined system to make the numerous compliance processes more manageable. By adopting new technology, Envolve sought to make its compliance workflows faster, less likely to see data errors, more efficient in filling units with qualified residents and reducing days vacant.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Solution<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">RentCafe Affordable Housing<\/p>\n<p class=\"uk-margin-remove\">Streamline the way households sign up for waiting lists, qualify for your properties and communicate with your staff. RentCafe Affordable Housing replaces handwritten notes, physical file storage and lengthy applicant interviews with a private user experience.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Story<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\"><strong>Automating Compliance<\/strong><\/p>\n<p class=\"uk-margin-remove\">Due to its properties being spread across the country, Envolve must ensure its compliance data gets to the right team members in a timely manner. This information would typically be acquired through extensive, in-person intake interviews with applicants at Envolve offices. Staff would spend time going through a packet of forms to ensure that the applicant had included everything necessary to determine eligibility.<br><br>Applicant packets would then be sent to Envolve\u2019s centralized compliance teams of housing specialists. After receiving the paperwork, staff would conduct a deep-dive review into the household under consideration. Affordable housing programs require housing providers to certify income, assets and other demographic details about every applicant. Housing specialists cannot make an accurate, defensible determination without all required information. If any information was flagged as missing from a review, the housing specialists would have to contact the applicant or community manager to fill in the gaps.<br><br>Envolve expressed that timeliness and removing the potential for human error were of utmost importance. While the Yardi Voyager Affordable Housing platform offered reminders of overdue tasks and calendars with upcoming deadlines, Envolve wanted more enhanced schedule-keeping measures. These wish-list items were met\u2014and exceeded\u2014when Envolve implemented RentCafe Affordable Housing.<br><br>\u201cRentCafe keeps compliance on track by making everyone aware of deadlines and offering the right tools to complete all remaining tasks,\u201d said Jennifer van Arcken, senior vice president of information technology for Envolve communities.<br><br><strong>Making Things Easier for Applicants and Residents<\/strong><br>Residents of affordable housing properties expect their community managers to leverage technology, just like renters in every vertical of the real estate industry. Envolve has embraced technology, and has made things much more convenient for their applicants and residents. For example, with RentCafe Affordable Housing, Envolve residents receive online notices of when it\u2019s time to recertify eligibility. They can use their personal computer or mobile device to log in, upload compliance data and submit interim and annual certifications without going into an office.<br><br>\u201cRentCafe helps ensure we send up-to-date forms to our residents with workflows that collect all required information. It\u2019s as simple as logging in using an app on a phone or computer for current and prospective residents to start the process. We can send those forms out in all major languages using the built-in translation feature, which greatly reduces calls for our bilingual staff to translate conversations,\u201d said van Arcken.<br><br><strong>Optimizing Staff Resources<\/strong><br>Automating compliance enables Envolve staff to perform higher value tasks. Community managers see fewer interruptions dealing with incomplete applications. All RentCafe applications submitted for approval are vetted for completeness by automated data checks. Correcting incomplete applications early on also benefits Envolve staff.<br><br>\u201cIt\u2019s a shift of legwork. Instead of tracking down information that applicants forgot to submit, our compliance teams can spend more time doing advanced compliance work, such as auditing files and monitoring changing program guidelines. That creates a lot more value for Envolve but allows us to maintain our existing structure,\u201d said van Arcken.<br><br><strong>Boosting Property Management Services<\/strong><br>A portion of Envolve\u2019s operating structure is managing properties owned by their clients. Envolve&#8217;s Client Services Group (CSG) oversees accounting, maintenance and affordable housing compliance requirements for thousands of units. Van Arcken expects Envolve Communities\u2019 first-hand experience with RentCafe Affordable Housing will put CSG in a prime position to take on new clients.<br><br>\u201cBeing an early adopter of RentCafe, as well as a long-time Yardi Voyager user, is a feather in our cap. Our history with advanced technology has proven successful when providing property management services, especially during the COVID-19 pandemic. We expect it will put us in a prime position to attract new properties,\u201d says van Arcken.<br><br><strong>Looking Forward<\/strong><br>With the addition of Yardi RightSource to the Yardi Affordable Housing Suite, affordable housing providers have the option to outsource certain compliance tasks such as forms management and file audits. \u201cOur team is great at compliance, but we want to take advantage of available technology to make our services even better. We are glad that RentCafe is integrated with RightSource to standardize and build more automation into the process, particularly forms management and audits. Therefore, our team can be even more efficient and able to take on new projects that will help our organization perform and grow,\u201d said van Arcken.<br><br><\/p>\n<\/div>            <\/div>\n            <div><\/div>\n\n\n        <\/div>\n        <div class=\"cmw-hm-target uk-width-1-3@m uk-flex-first@m\" >\n\n                        <div class=\"uk-display-block uk-width-1-1 uk-padding-small uk-margin-remove\">\n                <div class=\"uk-width-2-3@l uk-align-right\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"\" width=\"266\" height=\"151\" src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png\" alt=\"Envolve LLC logo\" data-src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png\" srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png 3133w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?resize=300,117 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?resize=768,301 768w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?resize=1024,401 1024w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?resize=1536,601 1536w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?resize=2048,801 2048w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?w=400 400w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?w=500 500w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?w=600 600w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?w=720 720w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?w=800 800w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?w=1000 1000w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?w=1200 1200w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?w=1440 1440w\" data-srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png 3133w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?resize=300,117 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?resize=768,301 768w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?resize=1024,401 1024w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?resize=1536,601 1536w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?resize=2048,801 2048w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?w=400 400w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?w=500 500w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?w=600 600w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?w=720 720w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?w=800 800w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?w=1000 1000w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?w=1200 1200w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/10\/Envolve-3.2.png?w=1440 1440w\">\n                <\/div>\n                <div class=\"uk-clearfix\"> <\/div>\n\n            <\/div>\n            <div class=\"uk-clearfix\"> <\/div>\n            \n            <div class=\"uk-display-block uk-width-1-1 uk-padding-remove uk-height-1-1 uk-margin-remove uk-cover-container\">\n                <div class=\"uk-position-cover uk-background-image uk-background-repeat\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/plus_dark_tileable.png);\"><\/div>\n                <div class=\"uk-position-relative uk-margin-left\">\n                    <div class=\"sidebar-inner uk-width-2-3@l uk-float-right uk-margin-small-right\">\n                        <p class=\"uk-text-muted uk-margin\">Overview<\/p>\n\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Markets<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                                    <li>Affordable Housing<\/li>\n                                                                                            <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Portfolio<\/p>\n                                <p class=\"uk-margin-remove\">25,255 HUD and Tax Credit units<\/p>\n                            <\/div>\n                                                                            <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Client Since<\/p>\n                                <p class=\"uk-margin-remove\">2001<\/p>\n                            <\/div>\n                                                <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Product Highlighted<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/rentcafe-affordable\/\" target=\"_blank\" >RentCafe Affordable Housing<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Additional Products<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/voyager-for-affordable-housing\/\" target=\"_blank\" >Voyager Affordable Housing<\/a><\/li>\n                                                            <li><a href=\"\/products\/voyager-for-public-housing\/\" target=\"_blank\" >Voyager PHA<\/a><\/li>\n                                                            <li><a href=\"\/products\/rentcafe\/\" target=\"_blank\" >RentCafe<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-payscan\" target=\"_blank\" >PayScan<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-marketplace\/\" target=\"_blank\" >Marketplace<\/a><\/li>\n                                                            <li><a href=\"\/products\/vendorcafe\" target=\"_blank\" >VendorCafe<\/a><\/li>\n                                                            <li><a href=\"\/products\/matrix\" target=\"_blank\" >Matrix<\/a><\/li>\n                                                            <li><a href=\"\/products\/forecast-iq\" target=\"_blank\" >Forecast IQ<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-revenue-iq\/\" target=\"_blank\" >Revenue IQ<\/a><\/li>\n                                                            <li><a href=\"\/products\/elearning\" target=\"_blank\" >Aspire<\/a><\/li>\n                                                            <li>Chat IQ<\/li>\n                                                            <li><a href=\"\/products\/maintenance-iq\/\" target=\"_blank\" >Maintenance IQ<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">The Benefits<\/p>\n                                <p class=\"uk-margin-remove\">Improved service delivery to waitlisted households, applicants and residents and by making compliance workflows digital and available online, 24\/7. Less staff hours following up on missing data. Improved marketability of property management services.<\/p>\n                            <\/div>\n                                                                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">About Envolve LLC<\/p>\n                            \n                                <p class=\"uk-margin-remove\"><a href=\"http:\/\/envolvellc.com\" target=\"_blank\" rel=\"noreferrer noopener\">envolvellc.com<\/a><\/p>\n\n                                                    <\/div>\n                                                <div class=\"uk-margin\">\n                            <a class=\"uk-button uk-button-default\" href=\"\/about-us\/request-information\">Request Info<\/a>\n                        <\/div>\n       \n             \n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    \n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":584,"template":"","yardi-market":[1698],"yardi-product":[1557],"class_list":["post-310648","yardi-testimonials","type-yardi-testimonials","status-publish","hentry","yardi-market-affordable-housing","yardi-product-rentcafe-affordable-housing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - 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