{"id":303496,"date":"2020-06-19T07:56:40","date_gmt":"2020-06-19T14:56:40","guid":{"rendered":"https:\/\/www.yardi.com\/?post_type=yardi-testimonials&#038;p=303496"},"modified":"2022-05-17T06:37:34","modified_gmt":"2022-05-17T13:37:34","slug":"hagerstown-housing-authority-on-rentcafe-pha","status":"publish","type":"yardi-testimonials","link":"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/hagerstown-housing-authority-on-rentcafe-pha\/","title":{"rendered":"Hagerstown Housing Authority on RentCafe PHA"},"content":{"rendered":"<div class=\"uk-container-expand uk-cover-container uk-height-medium uk-background-secondary uk-light uk-margin uk-flex uk-flex-center uk-flex-middle\">\n    <div class=\"uk-position-cover uk-background-image uk-background-cover uk-flex uk-flex-center uk-flex-middle\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/generic\/1.jpg);\">\n    <div class=\"uk-width-4-5 uk-margin-auto uk-grid\">\n        <div class=\"uk-width-1-1 uk-width-auto@m uk-text-center uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small\" style=\"border:4px solid #fff;\">\n            <p class=\"uk-h2 uk-text-bold\">Client Success<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-visible@m\" style=\"border:4px solid #fff; border-left:0px; min-width: 200px;\">\n            <p class=\"uk-h2 uk-text-bold\">Hagerstown Housing Authority<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-hidden@m\" style=\"border:4px solid #fff; border-top:0px; min-width: 200px;\">\n            <p class=\"uk-h3 uk-text-bold\">Hagerstown Housing Authority<\/p>\n        <\/div>\n    <\/div>\n    <\/div>\n<\/div>\n<div class=\"uk-container-large uk-margin-auto uk-padding-small uk-padding-remove@m\">\n<!-- breadcrumbs & download link -->\n        <div class=\"uk-align-left\">\n        <p class=\"uk-text-small\" id=\"breadcrumbs\"><span><a href=\"https:\/\/www.yardi.com\/\">Home<\/a> \u00bb <span>\n            <a href=\"https:\/\/www.yardi.com\/about-us\/success-stories\/\">Success Stories<\/a> \u00bb \n            <span class=\"breadcrumb_last\" aria-current=\"page\">Hagerstown Housing Authority on RentCafe PHA<\/span><\/span><\/span><\/p>\n        <\/div>\n        <div class=\"uk-text-right\">\n            <p class=\"uk-text-small\" ><a href=\"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/hagerstown-housing-authority-on-rentcafe-pha\/?format=pdf\" target=\"_blank\" class=\"uk-link-text\">view\/download the pdf<\/a><\/p>\n        <\/div>\n<\/div>\n<div class=\"uk-clearfix\"> <\/div>\n\n<div class=\"uk-container-expand\">\n    <div class=\"uk-grid uk-grid-collapse uk-overflow-hidden\" uk-grid uk-height-match>\n        <div class=\"cmw-hm uk-width-2-3@m\">\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div uk-slider=\"center: true\">\n                    <div class=\"uk-position-relative uk-visible-toggle\" tabindex=\"-1\">\n                        <ul class=\"uk-slider-items uk-padding-horizontal uk-child-width-2-3@s uk-grid\">\n                                                                                    <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">By serving our community online with RentCafe PHA, we&#8217;ve reduced in-office requests for assistance by 50%.<\/p>\n                                        <footer class=\"uk-text-right\">George Stull, Director of Information Technology<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                                                <\/ul>\n                        <a class=\"uk-position-center-left uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-previous uk-slider-item=\"previous\"><\/a>\n                        <a class=\"uk-position-center-right uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-next uk-slider-item=\"next\"><\/a>\n                    <\/div>\n                    <ul class=\"uk-slider-nav uk-dotnav uk-flex-center uk-margin\"><\/ul>\n                <\/div>\n            <\/div>\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Company<\/h3>\n<p class=\"uk-margin-remove\">Hagerstown Housing Authority (HHA) has been serving its residents for more than 65 years. As a high-performing housing authority, as distinguished by the U.S. Department of Housing and Urban Development, HHA owns and\/or oversees 1,320 dwelling units in 11 communities and more than 900 Housing Choice Vouchers for use by residents who do not dwell in HHA-owned properties. Approximately 12% of the city\u2019s residents are assisted by HHA housing resources. <br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Challenge<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Service Continuity While Socially Distant<\/p>\n<p class=\"uk-margin-remove\">Like organizations of every industry across the country, HHA faced an unexpected challenge when the need to operate socially distant suddenly arose in the spring of 2020. In the past, HHA had experienced significant walk-in traffic from community members to ask questions, apply for housing, make payments and other common PHA business transactions. Even though HHA closed their office to the public, the agency used cloud-based Yardi software to continue serving waitlisted households, applicants, participants and residents, and landlords. <br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Solution<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\"><strong>RENT<\/strong><em>Caf\u00e9<\/em><strong>  PHA<\/strong> <\/p>\n<p class=\"uk-margin-remove\">Revolutionize the way households sign up for waiting lists, qualify for your properties and communicate with your staff. RentCafe PHA replaces handwritten notes, physical file storage and lengthy applicant interviews with a private, online user experience. <br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Story<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Connecting with the Community<\/p>\n<p class=\"uk-margin-remove\">HHA implemented Yardi Voyager PHA and its integrated software functions in 2018. That timing proved perfect as the agency suddenly faced the onset of the COVID-19 pandemic. \u201cThe coronavirus is an awful situation, of course, but it has given us an opportunity to help our staff realize the benefits of cloud-based software, as well as online solutions for our applicants and residents,\u201d says HHA director of information technology George Stull.<br><br>Using RentCafe PHA, HHA makes it possible for interested households to place themselves on its waiting list. The process is handled completely online without the need for an office visit. That feature is particularly timely for HHA given the circumstances created by the COVID-19 pandemic.<br><br>The waiting list for housing assistance from HHA grows daily as economic variables affect residents. \u201cThere has been a definite uptick in need for housing assistance. Our properties are in demand, and the waiting list of housing choice vouchers is growing,\u201d says Stull.<br><br>Applicants for housing, once they reach the top of the waiting list, can also take advantage of the paperless, online workflow provided by RentCafe PHA. The solution enables HHA applicants to securely submit personal information, including household data, income documentation, bank account statements and more. Since HHA receives this data digitally, there\u2019s no need to print forms, decipher handwritten responses or store packets of paperwork.<br><br>Current residents have also received benefits of connecting remotely with HHA. Since mandatory stay at home measures have been in place, residents use RentCafe PHA to complete their annual recertifications online. HHA reports positive user feedback as residents have successfully filled out forms, signed them electronically and sent them in for HHA review.<br><br>Online payment processing is another benefit for clients that HHA can offer since upgrading to Voyager. By providing online access to resident accounts, using Yardi Payment Processing, HHA residents can go online to check the status of their account. It\u2019s also helped HHA residents experiencing job losses or other economic flux due to the pandemic, the ability to login and complete interim recertifications.<br><br>The cumulative effect of making HHA services available online has helped reduce office visits and enabled staff to focus on higher-value tasks. \u201cBy serving our community online with RentCafe PHA, we&#8217;ve reduced in-office requests for assistance by 50%,\u201d says Stull.<br><br><strong>Connecting Staff<\/strong><br>Clients are not the only beneficiaries of HHA\u2019s investment in technology. HHA also gained intra-office efficiencies by implementing Yardi Voyager PHA. Now all departments, including accounting, are on a centralized operating platform saving time and money. \u201cIn the past we were running several instances of the software, as well as a separate system for accounting, to accommodate our mixed portfolio of affordable housing properties. Voyager puts everything at our fingertips without excess logins or software licenses,\u201d says Stull.<br><br>As a high performing agency as ranked by HUD, HHA places a high priority on compliance. \u201cWe know how compliance works and have had success with complicated mandates. Yardi\u2019s software makes us more efficient. For example, the subtle notifications that advise users when a piece of data is missing, or a step has not been completed. That type of feedback helps us see right away when there is something to correct,\u201d says Stull.<br><br>HHA also implemented Yardi software for purchase orders, budgeting and forecasting, document management, resident screening and more. \u201cI\u2019m not sure how we\u2019d be operating during this time of uncertainty if we hadn\u2019t migrated to the Voyager platform and included RentCafe PHA,\u201d says Stull.<br><br><\/p>\n<\/div>            <\/div>\n            <div><\/div>\n\n\n        <\/div>\n        <div class=\"cmw-hm-target uk-width-1-3@m uk-flex-first@m\" >\n\n                        <div class=\"uk-display-block uk-width-1-1 uk-padding-small uk-margin-remove\">\n                <div class=\"uk-width-2-3@l uk-align-right\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"\" width=\"266\" height=\"151\" src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/06\/Hagerstown-Housing-Authority-Logo-no-background-color.jpg\" alt=\"Hagerstown Housing Authority logo\" data-src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/06\/Hagerstown-Housing-Authority-Logo-no-background-color.jpg\" srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/06\/Hagerstown-Housing-Authority-Logo-no-background-color.jpg 570w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/06\/Hagerstown-Housing-Authority-Logo-no-background-color.jpg?resize=285,300 285w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/06\/Hagerstown-Housing-Authority-Logo-no-background-color.jpg?w=400 400w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/06\/Hagerstown-Housing-Authority-Logo-no-background-color.jpg?w=500 500w\" data-srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/06\/Hagerstown-Housing-Authority-Logo-no-background-color.jpg 570w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/06\/Hagerstown-Housing-Authority-Logo-no-background-color.jpg?resize=285,300 285w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/06\/Hagerstown-Housing-Authority-Logo-no-background-color.jpg?w=400 400w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2020\/06\/Hagerstown-Housing-Authority-Logo-no-background-color.jpg?w=500 500w\">\n                <\/div>\n                <div class=\"uk-clearfix\"> <\/div>\n\n            <\/div>\n            <div class=\"uk-clearfix\"> <\/div>\n            \n            <div class=\"uk-display-block uk-width-1-1 uk-padding-remove uk-height-1-1 uk-margin-remove uk-cover-container\">\n                <div class=\"uk-position-cover uk-background-image uk-background-repeat\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/plus_dark_tileable.png);\"><\/div>\n                <div class=\"uk-position-relative uk-margin-left\">\n                    <div class=\"sidebar-inner uk-width-2-3@l uk-float-right uk-margin-small-right\">\n                        <p class=\"uk-text-muted uk-margin\">Overview<\/p>\n\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Markets<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                                    <li>PHA<\/li>\n                                                                                            <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Portfolio<\/p>\n                                <p class=\"uk-margin-remove\">1,320 units<br>900 housing choice vouchers<br>100 tax credit units<\/p>\n                            <\/div>\n                                                                            <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Client Since<\/p>\n                                <p class=\"uk-margin-remove\">2018<\/p>\n                            <\/div>\n                                                <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Product Highlighted<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/rentcafe-pha\" target=\"_blank\" >RentCafe PHA<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Additional Products<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/voyager-for-public-housing\/\" target=\"_blank\" >Voyager PHA<\/a><\/li>\n                                                            <li><a href=\"\/products\/voyager-for-affordable-housing\/\" target=\"_blank\" >Voyager Affordable Housing<\/a><\/li>\n                                                            <li><a href=\"\/products\/resident-screening\/\" target=\"_blank\" >ScreeningWorks Pro<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-payment-processing\/\" target=\"_blank\" >Payment Processing<\/a><\/li>\n                                                            <li><a href=\"\/products\/budgeting-and-forecasting\" target=\"_blank\" >Budgeting and Forecasting<\/a><\/li>\n                                                            <li><a href=\"\/products\/document-management\/\" target=\"_blank\" >Document Management for SharePoint<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-inspections\" target=\"_blank\" >Inspection<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-advanced-maintenance\" target=\"_blank\" >Advanced Maintenance<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-inventory-control\" target=\"_blank\" >Inventory Control<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">The Benefits<\/p>\n                                <p class=\"uk-margin-remove\">Improved service delivery to waitlisted households, applicants, residents and participants by making critical workflows available online, 24\/7. <\/p>\n                            <\/div>\n                                                                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">About Hagerstown Housing Authority<\/p>\n                            \n                                <p class=\"uk-margin-remove\">hagerstown.org<\/p>\n\n                                                    <\/div>\n                                                <div class=\"uk-margin\">\n                            <a class=\"uk-button uk-button-default\" href=\"\/about-us\/request-information\">Request Info<\/a>\n                        <\/div>\n       \n             \n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    \n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":42,"template":"","yardi-market":[1713],"yardi-product":[1569],"class_list":["post-303496","yardi-testimonials","type-yardi-testimonials","status-publish","hentry","yardi-market-public-housing","yardi-product-rentcafe-pha"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Hagerstown Housing Authority on RentCafe PHA - Yardi<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hagerstown Housing Authority on RentCafe PHA\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.yardi.com\/about-us\/success-stories\/hagerstown-housing-authority-on-rentcafe-pha\/\" \/>\n<meta property=\"og:site_name\" content=\"Yardi\" 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