{"id":288759,"date":"2019-10-23T11:17:02","date_gmt":"2019-10-23T18:17:02","guid":{"rendered":"https:\/\/www.yardi.com\/?post_type=yardi-testimonials&#038;p=288759"},"modified":"2022-05-10T14:40:10","modified_gmt":"2022-05-10T21:40:10","slug":"nevada-hand-on-rentcafe-senior-living","status":"publish","type":"yardi-testimonials","link":"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/nevada-hand-on-rentcafe-senior-living\/","title":{"rendered":"Nevada HAND on RentCafe Senior Living"},"content":{"rendered":"<div class=\"uk-container-expand uk-cover-container uk-height-medium uk-background-secondary uk-light uk-margin uk-flex uk-flex-center uk-flex-middle\">\n    <div class=\"uk-position-cover uk-background-image uk-background-cover uk-flex uk-flex-center uk-flex-middle\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/generic\/5.jpg);\">\n    <div class=\"uk-width-4-5 uk-margin-auto uk-grid\">\n        <div class=\"uk-width-1-1 uk-width-auto@m uk-text-center uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small\" style=\"border:4px solid #fff;\">\n            <p class=\"uk-h2 uk-text-bold\">Client Success<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-visible@m\" style=\"border:4px solid #fff; border-left:0px; min-width: 200px;\">\n            <p class=\"uk-h2 uk-text-bold\">Nevada HAND<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-hidden@m\" style=\"border:4px solid #fff; border-top:0px; min-width: 200px;\">\n            <p class=\"uk-h3 uk-text-bold\">Nevada HAND<\/p>\n        <\/div>\n    <\/div>\n    <\/div>\n<\/div>\n<div class=\"uk-container-large uk-margin-auto uk-padding-small uk-padding-remove@m\">\n<!-- breadcrumbs & download link -->\n        <div class=\"uk-align-left\">\n        <p class=\"uk-text-small\" id=\"breadcrumbs\"><span><a href=\"https:\/\/www.yardi.com\/\">Home<\/a> \u00bb <span>\n            <a href=\"https:\/\/www.yardi.com\/about-us\/success-stories\/\">Success Stories<\/a> \u00bb \n            <span class=\"breadcrumb_last\" aria-current=\"page\">Nevada HAND on RentCafe Senior Living<\/span><\/span><\/span><\/p>\n        <\/div>\n        <div class=\"uk-text-right\">\n            <p class=\"uk-text-small\" ><a href=\"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/nevada-hand-on-rentcafe-senior-living\/?format=pdf\" target=\"_blank\" class=\"uk-link-text\">view\/download the pdf<\/a><\/p>\n        <\/div>\n<\/div>\n<div class=\"uk-clearfix\"> <\/div>\n\n<div class=\"uk-container-expand\">\n    <div class=\"uk-grid uk-grid-collapse uk-overflow-hidden\" uk-grid uk-height-match>\n        <div class=\"cmw-hm uk-width-2-3@m\">\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div uk-slider=\"center: true\">\n                    <div class=\"uk-position-relative uk-visible-toggle\" tabindex=\"-1\">\n                        <ul class=\"uk-slider-items uk-padding-horizontal uk-child-width-2-3@s uk-grid\">\n                                                                                    <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">We use the benchmarks, timeline and workflow in Senior CRM to make sure that we go through the process as quickly as possible so that prospects can start living with us.<\/p>\n                                        <footer class=\"uk-text-right\">Robert Colbert, Vice President Senior Living<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                        <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">Senior CRM is absolutely moving us towards a more paperless system.<\/p>\n                                        <footer class=\"uk-text-right\">Robert Colbert, Vice President Assisted Living<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                                                <\/ul>\n                        <a class=\"uk-position-center-left uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-previous uk-slider-item=\"previous\"><\/a>\n                        <a class=\"uk-position-center-right uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-next uk-slider-item=\"next\"><\/a>\n                    <\/div>\n                    <ul class=\"uk-slider-nav uk-dotnav uk-flex-center uk-margin\"><\/ul>\n                <\/div>\n            <\/div>\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Company<\/h3>\n<p class=\"uk-margin-remove\">Over 25 years, 501(3)(c) nonprofit Nevada HAND of Las Vegas built a portfolio that now includes 34 properties serving 3,000 seniors and 4,200 adults and children, making it the largest nonprofit developer of its kind in Nevada. The organization operates the only two affordable assisted living housing properties in the state.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Challenge<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Streamlining the Lead-to-Lease Process <\/p>\n<p class=\"uk-margin-remove\">Outdated processes hampered the organization with excessive administrative tasks. Staff spent significant time manually entering data and processing applications, payments and work orders. Additionally, Nevada HAND needed a convenient way for residents\u2019 family members to pay rent and communicate with staff. This feature was crucial for loved ones who live out-of-state.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Solution<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\"><em><strong>RentCafe\u00a0Senior Living and Yardi Senior CRM<\/strong><\/em> <\/p>\n<p class=\"uk-margin-remove\">RentCafe Senior Living combined with Yardi Senior CRM aligns multiple lead-to-lease processes in one connected solution. Dynamic property websites, multi-channel marketing tools and convenient leasing services help convert prospects into residents. RentCafe Senior Living family portals allow residents and families to stay connected and make online rent payments and maintenance requests.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Story<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Shorter Sales Funnel<\/p>\n<p class=\"uk-margin-remove\">Nevada HAND added RentCafe Senior Living and Yardi Senior CRM to their Yardi solution footprint to take advantage of the marketing and leasing tools built into the Yardi Senior Living Suite. \u201cWe rely heavily on RentCafe Senior Living and Senior CRM throughout our entire process: from prospect to waitlist to future resident, and all of the bells and whistles after that,\u201d said Robert Colbert, vice president of senior living at Nevada HAND.<br><br>Nevada HAND nurtures leads with Yardi Senior CRM. The tool improves marketing and sales processes by streamlining tasks and shortening the sales funnel. In doing so, prospects become residents faster. Faster processing enables Nevada HAND to quickly move in seniors that have been discharged from medical facilities and require skilled nursing.<br><br>Colbert said, \u201cWe use the benchmarks, timeline and workflow in Senior CRM to make sure that we go through the process as quickly as possible so that prospects can start living with us.\u201d<br> <br>Today, sales staff carry tablets into their meetings with prospects. Together, they complete applications and discuss fees. Seniors and their loved ones appreciate Nevada HAND&#8217;s streamlined process that skips repetitive paperwork and time-consuming data entry. All data entered into Senior CRM feeds seamlessly into Yardi Voyager. <br><br>&#8220;I wish we would have gotten the tablets two years ago,\u201d said Colbert. \u201cThe time savings is several hours each day. I can see leads instantly instead of waiting for paper lead forms to be entered.\u201d<br><br><strong>Convenient and Efficient Online Services<\/strong><br>Nevada HAND uses online payments through RentCafe Senior Living to accept application fees, deposits and monthly rent payments. Users, especially those who live out-of-state, enjoy the conveniences of the family portal.<br><br>Rent payments automatically post to the resident ledger each day. The accounting team scans and uploads fewer checks and makes fewer trips to the bank, saving time and allowing them to focus on higher-value tasks. <br><br>RentCafe Senior Living also facilitates online maintenance requests. As a result, leasing office staff experience fewer phone calls and less paperwork. Nevada HAND staff now schedule, plan and document service requests on their mobile devices. <br><br>\u201cAll of the Yardi products work harmoniously together. Any client would be able to go paperless quite easily due to the way the modules integrate and store data in Voyager,\u201d concluded Colbert.<br><br><\/p>\n<\/div>\n\n\n<p><\/p>            <\/div>\n            <div><\/div>\n\n\n        <\/div>\n        <div class=\"cmw-hm-target uk-width-1-3@m uk-flex-first@m\" >\n\n                        <div class=\"uk-display-block uk-width-1-1 uk-padding-small uk-margin-remove\">\n                <div class=\"uk-width-2-3@l uk-align-right\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"\" width=\"266\" height=\"151\" src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png\" alt=\"Nevada HAND logo\" data-src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png\" srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png 1220w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?resize=300,142 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?resize=768,363 768w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?resize=1024,484 1024w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?w=400 400w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?w=500 500w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?w=600 600w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?w=720 720w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?w=800 800w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?w=1000 1000w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?w=1200 1200w\" data-srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png 1220w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?resize=300,142 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?resize=768,363 768w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?resize=1024,484 1024w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?w=400 400w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?w=500 500w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?w=600 600w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?w=720 720w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?w=800 800w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?w=1000 1000w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/10\/NVH_LOGO_Horizontal_4cp_NoTag.png?w=1200 1200w\">\n                <\/div>\n                <div class=\"uk-clearfix\"> <\/div>\n\n            <\/div>\n            <div class=\"uk-clearfix\"> <\/div>\n            \n            <div class=\"uk-display-block uk-width-1-1 uk-padding-remove uk-height-1-1 uk-margin-remove uk-cover-container\">\n                <div class=\"uk-position-cover uk-background-image uk-background-repeat\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/plus_dark_tileable.png);\"><\/div>\n                <div class=\"uk-position-relative uk-margin-left\">\n                    <div class=\"sidebar-inner uk-width-2-3@l uk-float-right uk-margin-small-right\">\n                        <p class=\"uk-text-muted uk-margin\">Overview<\/p>\n\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Markets<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                                    <li>Senior Living<\/li>\n                                                                                                    <li>Affordable Housing<\/li>\n                                                            <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Portfolio<\/p>\n                                <p class=\"uk-margin-remove\">2 senior properties <br>90 affordable properties <\/p>\n                            <\/div>\n                                                                            <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Client Since<\/p>\n                                <p class=\"uk-margin-remove\">1995<\/p>\n                            <\/div>\n                                                <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Product Highlighted<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/senior-living-crm\" target=\"_blank\" >RentCafe Senior CRM<\/a><\/li>\n                                                            <li><a href=\"\/products\/rentcafe-senior-living\/\" target=\"_blank\" >RentCafe Senior Living Portal<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Additional Products<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/ehr-senior-care\/\" target=\"_blank\" >EHR<\/a><\/li>\n                                                            <li><a href=\"\/products\/voyager-senior-housing\/\" target=\"_blank\" >Voyager Senior Housing<\/a><\/li>\n                                                            <li><a href=\"\/products\/rentcafe-affordable\/\" target=\"_blank\" >RentCafe Affordable Housing<\/a><\/li>\n                                                            <li><a href=\"\/products\/resident-screening\/\" target=\"_blank\" >ScreeningWorks Pro<\/a><\/li>\n                                                            <li><a href=\"\/products\/voyager-for-affordable-housing\/\" target=\"_blank\" >Voyager Affordable Housing<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-maintenance\/\" target=\"_blank\" >Maintenance<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-payment-processing\/\" target=\"_blank\" >Payment Processing<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">The Benefits<\/p>\n                                <p class=\"uk-margin-remove\">With RENT<em>Caf\u00e9 <\/em>Senior Living and Senior CRM, Nevada HAND can move in residents faster and offer convenient online services that reduce paper waste and save time.<\/p>\n                            <\/div>\n                                                                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">About Nevada HAND<\/p>\n                            \n                                <p class=\"uk-margin-remove\"><a href=\"http:\/\/nevadahand.org\">nevadahand.org<\/a><\/p>\n\n                                                    <\/div>\n                                                <div class=\"uk-margin\">\n                            <a class=\"uk-button uk-button-default\" href=\"\/about-us\/request-information\">Request Info<\/a>\n                        <\/div>\n       \n             \n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    \n    <\/div>\n<\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":57,"template":"","yardi-market":[1716],"yardi-product":[1602,1575],"class_list":["post-288759","yardi-testimonials","type-yardi-testimonials","status-publish","hentry","yardi-market-senior-living","yardi-product-senior-crm-old","yardi-product-rentcafe-senior-living-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nevada HAND on RentCafe Senior Living - Yardi<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nevada HAND on RentCafe Senior Living\" \/>\n<meta property=\"og:url\" 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