{"id":278571,"date":"2019-06-13T10:49:42","date_gmt":"2019-06-13T17:49:42","guid":{"rendered":"https:\/\/www2.yardi.com\/?post_type=yardi-testimonials&#038;p=278571"},"modified":"2020-12-23T03:48:01","modified_gmt":"2020-12-23T10:48:01","slug":"timbercreek-communities","status":"publish","type":"yardi-testimonials","link":"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/timbercreek-communities\/","title":{"rendered":"Timbercreek Communities on Yardi Voyager Residential"},"content":{"rendered":"<div class=\"uk-container-expand uk-cover-container uk-height-medium uk-background-secondary uk-light uk-margin uk-flex uk-flex-center uk-flex-middle\">\n    <div class=\"uk-position-cover uk-background-image uk-background-cover uk-flex uk-flex-center uk-flex-middle\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/generic\/7.jpg);\">\n    <div class=\"uk-width-4-5 uk-margin-auto uk-grid\">\n        <div class=\"uk-width-1-1 uk-width-auto@m uk-text-center uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small\" style=\"border:4px solid #fff;\">\n            <p class=\"uk-h2 uk-text-bold\">Client Success<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-visible@m\" style=\"border:4px solid #fff; border-left:0px; min-width: 200px;\">\n            <p class=\"uk-h2 uk-text-bold\">Timbercreek Communities<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-hidden@m\" style=\"border:4px solid #fff; border-top:0px; min-width: 200px;\">\n            <p class=\"uk-h3 uk-text-bold\">Timbercreek Communities<\/p>\n        <\/div>\n    <\/div>\n    <\/div>\n<\/div>\n<div class=\"uk-container-large uk-margin-auto uk-padding-small uk-padding-remove@m\">\n<!-- breadcrumbs & download link -->\n        <div class=\"uk-align-left\">\n        <p class=\"uk-text-small\" id=\"breadcrumbs\"><span><a href=\"https:\/\/www.yardi.com\/\">Home<\/a> \u00bb <span>\n            <a href=\"https:\/\/www.yardi.com\/about-us\/success-stories\/\">Success Stories<\/a> \u00bb \n            <span class=\"breadcrumb_last\" aria-current=\"page\">Timbercreek Communities on Yardi Voyager Residential<\/span><\/span><\/span><\/p>\n        <\/div>\n        <div class=\"uk-text-right\">\n            <p class=\"uk-text-small\" ><a href=\"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/timbercreek-communities\/?format=pdf\" target=\"_blank\" class=\"uk-link-text\">view\/download the pdf<\/a><\/p>\n        <\/div>\n<\/div>\n<div class=\"uk-clearfix\"> <\/div>\n\n<div class=\"uk-container-expand\">\n    <div class=\"uk-grid uk-grid-collapse uk-overflow-hidden\" uk-grid uk-height-match>\n        <div class=\"cmw-hm uk-width-2-3@m\">\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div uk-slider=\"center: true\">\n                    <div class=\"uk-position-relative uk-visible-toggle\" tabindex=\"-1\">\n                        <ul class=\"uk-slider-items uk-padding-horizontal uk-child-width-2-3@s uk-grid\">\n                                                                                    <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">Investor reporting is one of the most important cornerstones of our business. We depend on Voyager to produce accurate financial statements that show our growth and success.<\/p>\n                                        <footer class=\"uk-text-right\">David Melo, President<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                        <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">We truly value the ability to pick up the phone and talk to Yardi about our business needs. The Yardi team is always there to help.<\/p>\n                                        <footer class=\"uk-text-right\">David Melo, President<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                                                <\/ul>\n                        <a class=\"uk-position-center-left uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-previous uk-slider-item=\"previous\"><\/a>\n                        <a class=\"uk-position-center-right uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-next uk-slider-item=\"next\"><\/a>\n                    <\/div>\n                    <ul class=\"uk-slider-nav uk-dotnav uk-flex-center uk-margin\"><\/ul>\n                <\/div>\n            <\/div>\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Company <\/h3>\n<p class=\"uk-margin-remove\">Founded in 1999, Timbercreek Asset Management (\u201cTAMI\u201d) is an investor, owner and manager of global real estate and related assets focused on delivering sustainable and growing returns to its investors. Timbercreek advocates a value-oriented investment  philosophy combined with a hands-on asset management platform. Timbercreek  Communities, a division of TAMI, currently manages a quality portfolio of over 200 multi-family residential buildings totaling over 22,000 residential suites well-located across Canada.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Challenge <\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Outdated Technology <\/p>\n<p class=\"uk-margin-remove\">To manage its $5+ billion multi-family portfolio, Timbercreek requires flexible and scalable state-of-the-art technology solutions. Manual processes and a lack of integration were costing the company time and money and made adding much-needed ancillary services difficult.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Solution<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Y<strong>ardi Voyager Residential<\/strong><\/p>\n<p class=\"uk-margin-remove\">Yardi Voyager Residential is the most advanced and widely adopted multifamily property management SaaS platform with built-in accounting, real-time performance analytics and mobility. It enables clients to centralize operational, financial, leasing and maintenance management in a single database.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Story<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Automation and Mobility<\/p>\n<p class=\"uk-margin-remove\">When David Melo, president of Timbercreek Communities, joined Timbercreek his first call was to Yardi. Melo knew that the company needed a stronger, savvier technology provider to manage its complex accounting needs, and also enable the company to add vital solutions for ancillary services. Yardi Voyager delivered the tools that Timbercreek needed to succeed.<br><br>The company is thrilled with the ability to automate guest card entries at the site level with Voyager. Melo explained, \u201cInstead of having staff at the head office manually entering guest cards, we now have an efficient process to deliver real-time information.\u201d That efficiency allows Timbercreek to convert prospects to residents faster.<br><br><strong>Cost Control<\/strong><br>Beyond superior accounting and reporting capabilities, moving from manual to automated processes within Voyager has provided Timbercreek with cost control and greater end-to-end operational efficiency. As an early adopter of Yardi PAYscan in Canada, Timbercreek quickly realized the benefits of automating accounts payable. \u201cMoving from a manual process to one that is automated with a workflow not only increases accuracy and processing speed, but also improves cost control. You can\u2019t move an invoice for payment unless it\u2019s been approved by the designated person. And you can\u2019t approve an invoice if it doesn\u2019t match the PO,\u201d said Melo. He added that the PAYscan mobile app is a great tool for staff who travel frequently, as it allows them to approve invoices from airports or anywhere else they happen to be. <br><br><strong>Streamlined Services<\/strong> <br>Timbercreek is also rolling out RentCafe resident portal and Yardi Maintenance, including the mobile app, across its portfolio. They expect significant time savings and improved responsiveness thanks to seamless Voyager integration. Melo commented, \u201cWe were manually receiving emails from our website for maintenance requests, which required someone attending to the email inbox and forwarding the messages to the right people. Now residents can simply log in to the resident portal, enter their service request and start the workflow.\u201d <br><br><strong>Enhanced Collaboration<\/strong> <br>Consolidating operations portfolio-wide on the Voyager platform has also improved communication within the company. As part of its inherently collaborative culture, Timbercreek has found great success with appointing Yardi champions across its business. Melo commented, \u201cThese individuals lead the charge and take ownership of each solution piece of our Voyager platform. This is an exciting new approach, and we\u2019re already seeing great results from our 430 onsite employees. Yardi has absolutely helped empower our success.\u201d <br><br><\/p>\n<\/div>            <\/div>\n            <div><\/div>\n\n\n        <\/div>\n        <div class=\"cmw-hm-target uk-width-1-3@m uk-flex-first@m\" >\n\n                        <div class=\"uk-display-block uk-width-1-1 uk-padding-small uk-margin-remove\">\n                <div class=\"uk-width-2-3@l uk-align-right\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"\" width=\"266\" height=\"151\" src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/TC-Communities-CMYK-New.jpg\" alt=\"Timbercreek Communities logo\" data-src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/TC-Communities-CMYK-New.jpg\" srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/TC-Communities-CMYK-New.jpg 569w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/TC-Communities-CMYK-New.jpg?resize=300,130 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/TC-Communities-CMYK-New.jpg?w=400 400w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/TC-Communities-CMYK-New.jpg?w=500 500w\" data-srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/TC-Communities-CMYK-New.jpg 569w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/TC-Communities-CMYK-New.jpg?resize=300,130 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/TC-Communities-CMYK-New.jpg?w=400 400w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/TC-Communities-CMYK-New.jpg?w=500 500w\">\n                <\/div>\n                <div class=\"uk-clearfix\"> <\/div>\n\n            <\/div>\n            <div class=\"uk-clearfix\"> <\/div>\n            \n            <div class=\"uk-display-block uk-width-1-1 uk-padding-remove uk-height-1-1 uk-margin-remove uk-cover-container\">\n                <div class=\"uk-position-cover uk-background-image uk-background-repeat\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/plus_dark_tileable.png);\"><\/div>\n                <div class=\"uk-position-relative uk-margin-left\">\n                    <div class=\"sidebar-inner uk-width-2-3@l uk-float-right uk-margin-small-right\">\n                        <p class=\"uk-text-muted uk-margin\">Overview<\/p>\n\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Markets<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                                    <li>Residential<\/li>\n                                                                                            <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Portfolio<\/p>\n                                <p class=\"uk-margin-remove\">$5+ billion dollar portfolio<br>200+ multifamily properties<br>20,000+ multifamily units<\/p>\n                            <\/div>\n                                                                            <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Client Since<\/p>\n                                <p class=\"uk-margin-remove\">2005<\/p>\n                            <\/div>\n                                                <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Product Highlighted<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/yardi-voyager-residential\/\" target=\"_blank\" >Voyager Residential<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Additional Products<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/rentcafe\/\" target=\"_blank\" >RentCafe<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-checkscan\" target=\"_blank\" >CHECKscan<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-payscan\" target=\"_blank\" >PayScan<\/a><\/li>\n                                                            <li><a href=\"\/products\/voyager-for-construction\/\" target=\"_blank\" >Job Cost<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-maintenance\/\" target=\"_blank\" >Maintenance<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-maintenance\" target=\"_blank\" >Maintenance Mobile<\/a><\/li>\n                                                            <li><a href=\"\/products\/matrix\" target=\"_blank\" >Matrix<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">The Benefits<\/p>\n                                <p class=\"uk-margin-remove\">Automated workflows and accurate reporting accessible from mobile devices help Timbercreek optimize asset performance and investor returns.<\/p>\n                            <\/div>\n                                                                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">About Timbercreek Communities<\/p>\n                            \n                                <p class=\"uk-margin-remove\">www.timbercreekcommunities.com<\/p>\n\n                                                    <\/div>\n                                                <div class=\"uk-margin\">\n                            <a class=\"uk-button uk-button-default\" href=\"\/about-us\/request-information\">Request Info<\/a>\n                        <\/div>\n       \n             \n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    \n    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