{"id":277560,"date":"2019-05-24T11:24:38","date_gmt":"2019-05-24T18:24:38","guid":{"rendered":"https:\/\/www2.yardi.com\/?post_type=yardi-testimonials&#038;p=277560"},"modified":"2022-05-10T15:03:11","modified_gmt":"2022-05-10T22:03:11","slug":"arcadia-management-group-inc-on-yardi-facility-manager-and-commercialcafe","status":"publish","type":"yardi-testimonials","link":"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/arcadia-management-group-inc-on-yardi-facility-manager-and-commercialcafe\/","title":{"rendered":"Arcadia on Yardi Facility Manager and CommercialCafe"},"content":{"rendered":"<div class=\"uk-container-expand uk-cover-container uk-height-medium uk-background-secondary uk-light uk-margin uk-flex uk-flex-center uk-flex-middle\">\n    <div class=\"uk-position-cover uk-background-image uk-background-cover uk-flex uk-flex-center uk-flex-middle\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/generic\/2.jpg);\">\n    <div class=\"uk-width-4-5 uk-margin-auto uk-grid\">\n        <div class=\"uk-width-1-1 uk-width-auto@m uk-text-center uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small\" style=\"border:4px solid #fff;\">\n            <p class=\"uk-h2 uk-text-bold\">Client Success<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-visible@m\" style=\"border:4px solid #fff; border-left:0px; min-width: 200px;\">\n            <p class=\"uk-h2 uk-text-bold\">Arcadia Management Group, Inc.<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-hidden@m\" style=\"border:4px solid #fff; border-top:0px; min-width: 200px;\">\n            <p class=\"uk-h3 uk-text-bold\">Arcadia Management Group, Inc.<\/p>\n        <\/div>\n    <\/div>\n    <\/div>\n<\/div>\n<div class=\"uk-container-large uk-margin-auto uk-padding-small uk-padding-remove@m\">\n<!-- breadcrumbs & download link -->\n        <div class=\"uk-align-left\">\n        <p class=\"uk-text-small\" id=\"breadcrumbs\"><span><a href=\"https:\/\/www.yardi.com\/\">Home<\/a> \u00bb <span>\n            <a href=\"https:\/\/www.yardi.com\/about-us\/success-stories\/\">Success Stories<\/a> \u00bb \n            <span class=\"breadcrumb_last\" aria-current=\"page\">Arcadia on Yardi Facility Manager and CommercialCafe<\/span><\/span><\/span><\/p>\n        <\/div>\n        <div class=\"uk-text-right\">\n            <p class=\"uk-text-small\" ><a href=\"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/arcadia-management-group-inc-on-yardi-facility-manager-and-commercialcafe\/?format=pdf\" target=\"_blank\" class=\"uk-link-text\">view\/download the pdf<\/a><\/p>\n        <\/div>\n<\/div>\n<div class=\"uk-clearfix\"> <\/div>\n\n<div class=\"uk-container-expand\">\n    <div class=\"uk-grid uk-grid-collapse uk-overflow-hidden\" uk-grid uk-height-match>\n        <div class=\"cmw-hm uk-width-2-3@m\">\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div uk-slider=\"center: true\">\n                    <div class=\"uk-position-relative uk-visible-toggle\" tabindex=\"-1\">\n                        <ul class=\"uk-slider-items uk-padding-horizontal uk-child-width-2-3@s uk-grid\">\n                                                                                    <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">Yardi Facility Manager and COMMERCIALCaf\u00e9 help us deliver a range of high-quality, convenient services that our property owner customers and their tenants deserve.<\/p>\n                                        <footer class=\"uk-text-right\">Gary Shaw, President<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                                                <\/ul>\n                        <a class=\"uk-position-center-left uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-previous uk-slider-item=\"previous\"><\/a>\n                        <a class=\"uk-position-center-right uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-next uk-slider-item=\"next\"><\/a>\n                    <\/div>\n                    <ul class=\"uk-slider-nav uk-dotnav uk-flex-center uk-margin\"><\/ul>\n                <\/div>\n            <\/div>\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Company<\/h3>\n<p class=\"uk-margin-remove\">Arcadia Management Group Inc., based in Phoenix, Ariz., performs management and maintenance for commercial properties across the United States. Arcadia is designated an Accredited Management Organization\u00ae by the Institute of Real Estate Management\u00ae and an affiliate of the National Association of Realtors\u00ae.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Challenge<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Improving Tenant Service<\/p>\n<p class=\"uk-margin-remove\">Arcadia\u2019s success depends on satisfying two sets of customers: property owners and their tenants. Collecting rents and performing property maintenance requires the ability to skillfully accept, process, complete and track hundreds of tenant work orders every day. Arcadia\u2019s leaders realized that efficiently dealing with hundreds of properties, thousands of tenants and dozens of banking relationships required upgrading technology associated with the company\u2019s tenant service and maintenance operations.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Solution<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Yardi Facility Manager and CommercialCafe<\/p>\n<p class=\"uk-margin-remove\">Arcadia enhanced its internal processes and customer relationships by adopting CommercialCafe, which offers tenants the convenience of accessing services including payments and maintenance requests online or on mobile devices; and Yardi Facility Manager, a mobile-enabled solution for managing property maintenance, equipment inventory and inspection schedules.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Story<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Customer Satisfaction and Convenience<\/p>\n<p class=\"uk-margin-remove\">CommercialCafe strengthened Arcadia\u2019s connection with tenants by making key self-service operations easier. For example, work orders can be submitted as easily from a mobile device as from a desktop and are automatically routed to maintenance teams for prompt attention. CommercialCafe also provides tenants with multiple payment options including credit cards and recurring ACH payments.  <br><br>\u201cProviding outstanding service and improving our ability to collect rent benefits our properties\u2019 owners as well as the tenants,\u201d said Gary Shaw, president of Arcadia.  <br><br>Along with ensuring rapid and satisfactory responses to maintenance requests, Yardi Facility Manager gives Arcadia portfolio-wide analytics that help site managers anticipate resource and capital requirements. A user-friendly interface simplifies the inspection process and engages outsourced technicians on properties without onsite Arcadia employees.  <br><br>\u201cYardi Facility Manager gives us the flexibility to manage the inspection component of our job efficiently and do a really good job with it,\u201d Shaw said.<br><br><\/p>\n<\/div>            <\/div>\n            <div><\/div>\n\n\n        <\/div>\n        <div class=\"cmw-hm-target uk-width-1-3@m uk-flex-first@m\" >\n\n                        <div class=\"uk-display-block uk-width-1-1 uk-padding-small uk-margin-remove\">\n                <div class=\"uk-width-2-3@l uk-align-right\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"\" width=\"266\" height=\"151\" src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Arcadia.png\" alt=\"Arcadia Management Group, Inc. logo\" data-src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Arcadia.png\" srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Arcadia.png 431w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Arcadia.png?resize=300,81 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Arcadia.png?w=400 400w\" data-srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Arcadia.png 431w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Arcadia.png?resize=300,81 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Arcadia.png?w=400 400w\">\n                <\/div>\n                <div class=\"uk-clearfix\"> <\/div>\n\n            <\/div>\n            <div class=\"uk-clearfix\"> <\/div>\n            \n            <div class=\"uk-display-block uk-width-1-1 uk-padding-remove uk-height-1-1 uk-margin-remove uk-cover-container\">\n                <div class=\"uk-position-cover uk-background-image uk-background-repeat\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/plus_dark_tileable.png);\"><\/div>\n                <div class=\"uk-position-relative uk-margin-left\">\n                    <div class=\"sidebar-inner uk-width-2-3@l uk-float-right uk-margin-small-right\">\n                        <p class=\"uk-text-muted uk-margin\">Overview<\/p>\n\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Markets<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                                    <li>Commercial<\/li>\n                                                                                            <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Portfolio<\/p>\n                                <p class=\"uk-margin-remove\">Over 40 million square feet of commercial property space<\/p>\n                            <\/div>\n                                                                            <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Client Since<\/p>\n                                <p class=\"uk-margin-remove\">2000<\/p>\n                            <\/div>\n                                                <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Product Highlighted<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/commercialcafe\" target=\"_blank\" >CommercialCafe<\/a><\/li>\n                                                            <li><a href=\"\/products\/facility-manager\/\" target=\"_blank\" >Facility Manager<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Additional Products<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/investment-manager\/\" target=\"_blank\" >Investment Manager<\/a><\/li>\n                                                            <li><a href=\"\/products\/investment-accounting\/\" target=\"_blank\" >Investment Accounting<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-procure-to-pay\" target=\"_blank\" >Procure to Pay Suite<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-payscan\" target=\"_blank\" >PayScan<\/a><\/li>\n                                                            <li><a href=\"\/products\/vendorcafe\" target=\"_blank\" >VendorCafe<\/a><\/li>\n                                                            <li><a href=\"\/products\/vendorshield\/\" target=\"_blank\" >VendorShield<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-marketplace\/\" target=\"_blank\" >Marketplace<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-checkscan\" target=\"_blank\" >CHECKscan<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-voyager-commercial\/\" target=\"_blank\" >Voyager Commercial<\/a><\/li>\n                                                            <li><a href=\"\/products\/document-management\/\" target=\"_blank\" >Document Management for SharePoint<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-fixed-assets\" target=\"_blank\" >Fixed Assets<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-inspections\" target=\"_blank\" >Inspection<\/a><\/li>\n                                                            <li>Orion Business Intelligence<\/li>\n                                                        <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">The Benefits<\/p>\n                                <p class=\"uk-margin-remove\">CommercialCafe and Yardi Facility Manager increased convenience and service for tenants while streamlining payment processing and delivering insightful analytics for Arcadia\u2019s staff.<\/p>\n                            <\/div>\n                                                                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">About Arcadia Management Group, Inc.<\/p>\n                            \n                                <p class=\"uk-margin-remove\"><a href=\"http:\/\/arcadiamgmt.com\" target=\"_blank\" rel=\"noreferrer noopener\">arcadiamgmt.com<\/a><\/p>\n\n                                                    <\/div>\n                                                <div class=\"uk-margin\">\n                            <a class=\"uk-button uk-button-default\" href=\"\/about-us\/request-information\">Request Info<\/a>\n                        <\/div>\n       \n             \n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    \n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"template":"","yardi-market":[1653],"yardi-product":[1428,1461],"class_list":["post-277560","yardi-testimonials","type-yardi-testimonials","status-publish","hentry","yardi-market-commercial","yardi-product-commercialcafe","yardi-product-facility-manager"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Arcadia on Yardi Facility Manager and CommercialCafe - Yardi<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Arcadia on Yardi Facility Manager and CommercialCafe\" \/>\n<meta property=\"og:url\" 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