{"id":277431,"date":"2019-05-24T08:00:20","date_gmt":"2019-05-24T15:00:20","guid":{"rendered":"https:\/\/www2.yardi.com\/?post_type=yardi-testimonials&#038;p=277431"},"modified":"2020-12-23T04:28:47","modified_gmt":"2020-12-23T11:28:47","slug":"legacy-partners-on-rentcafe-connect","status":"publish","type":"yardi-testimonials","link":"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/legacy-partners-on-rentcafe-connect\/","title":{"rendered":"Legacy Partners on RENT<i>Caf&eacute;<\/i> Connect"},"content":{"rendered":"<div class=\"uk-container-expand uk-cover-container uk-height-medium uk-background-secondary uk-light uk-margin uk-flex uk-flex-center uk-flex-middle\">\n    <div class=\"uk-position-cover uk-background-image uk-background-cover uk-flex uk-flex-center uk-flex-middle\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/generic\/5.jpg);\">\n    <div class=\"uk-width-4-5 uk-margin-auto uk-grid\">\n        <div class=\"uk-width-1-1 uk-width-auto@m uk-text-center uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small\" style=\"border:4px solid #fff;\">\n            <p class=\"uk-h2 uk-text-bold\">Client Success<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-visible@m\" style=\"border:4px solid #fff; border-left:0px; min-width: 200px;\">\n            <p class=\"uk-h2 uk-text-bold\">Legacy Partners<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-hidden@m\" style=\"border:4px solid #fff; border-top:0px; min-width: 200px;\">\n            <p class=\"uk-h3 uk-text-bold\">Legacy Partners<\/p>\n        <\/div>\n    <\/div>\n    <\/div>\n<\/div>\n<div class=\"uk-container-large uk-margin-auto uk-padding-small uk-padding-remove@m\">\n<!-- breadcrumbs & download link -->\n        <div class=\"uk-align-left\">\n        <p class=\"uk-text-small\" id=\"breadcrumbs\"><span><a href=\"https:\/\/www.yardi.com\/\">Home<\/a> \u00bb <span>\n            <a href=\"https:\/\/www.yardi.com\/about-us\/success-stories\/\">Success Stories<\/a> \u00bb \n            <span class=\"breadcrumb_last\" aria-current=\"page\">Legacy Partners on RENT<i>Caf&eacute;<\/i> Connect<\/span><\/span><\/span><\/p>\n        <\/div>\n        <div class=\"uk-text-right\">\n            <p class=\"uk-text-small\" ><a href=\"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/legacy-partners-on-rentcafe-connect\/?format=pdf\" target=\"_blank\" class=\"uk-link-text\">view\/download the pdf<\/a><\/p>\n        <\/div>\n<\/div>\n<div class=\"uk-clearfix\"> <\/div>\n\n<div class=\"uk-container-expand\">\n    <div class=\"uk-grid uk-grid-collapse uk-overflow-hidden\" uk-grid uk-height-match>\n        <div class=\"cmw-hm uk-width-2-3@m\">\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div uk-slider=\"center: true\">\n                    <div class=\"uk-position-relative uk-visible-toggle\" tabindex=\"-1\">\n                        <ul class=\"uk-slider-items uk-padding-horizontal uk-child-width-2-3@s uk-grid\">\n                                                                                    <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">I recommend using RentCafe Connect because it\u2019s seamless. All our data is connected, and lead information is never lost or incomplete.<\/p>\n                                        <footer class=\"uk-text-right\">Kim Baker, Director of Marketing<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                        <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">\u201cRentCafe Connect saves the onsite team time by answering the phone and doing the work to serve up leads that are ready to convert.\u201d<\/p>\n                                        <footer class=\"uk-text-right\">Kim Baker, Director of Marketing<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                                                <\/ul>\n                        <a class=\"uk-position-center-left uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-previous uk-slider-item=\"previous\"><\/a>\n                        <a class=\"uk-position-center-right uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-next uk-slider-item=\"next\"><\/a>\n                    <\/div>\n                    <ul class=\"uk-slider-nav uk-dotnav uk-flex-center uk-margin\"><\/ul>\n                <\/div>\n            <\/div>\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Company<\/h3>\n<p class=\"uk-margin-remove\">Founded in 1968, Legacy Partners is a privately held real estate firm headquartered in the San Francisco Bay Area. It owns, develops and manages multifamily communities throughout the United States. In addition to developing more than 60,000 apartment homes, Legacy Partners provides management services for its own portfolio, as well as other owners. It currently manages over 60 multifamily communities with more than 14,000 apartment homes and a gross value exceeding $2 billion.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Challenge<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Busy Phones, Busy Staff<\/p>\n<p class=\"uk-margin-remove\">Like many other residential property managers, Legacy Partners wants to be responsive to prospects and residents while supporting its staff. But when a property is busy or has a small onsite team, it can be hard to answer every incoming call. In addition, Legacy Partners needs to meet its owners\u2019 customer service expectations. However, not all properties have the same call volumes and staff levels. Legacy Partners needed a flexible per-property call center solution to answer leasing and maintenance calls at selected properties.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Solution<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">RentCafe Connect<\/p>\n<p class=\"uk-margin-remove\">RentCafe Connect is a digital call automation solution with on-demand live answering services that can be activated per property. Properties are able to control scheduling, prioritize leads and view budgets with total transparency. Trained live agents can complete guest cards, schedule tours and assist residents. By leveraging community-specific information from RentCafe and Voyager, RentCafe Connect acts as a seamless extension of a property management leasing office.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Story<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">No Missed Calls<\/p>\n<p class=\"uk-margin-remove\">Legacy Partners uses RentCafe Connect to answer calls at two stabilized properties for different reasons. \u201cOne property has a very small onsite team. The other has an owner with high expectations for client service,\u201d explained Kim Baker, director of marketing at Legacy Partners. \u201cWe use RentCafe Connect to support the staff and make sure no phone call is missed at these properties.\u201d<br><br>In one month, RentCafe Connect answered 300 calls between the two properties, resulting in 96 guest cards and 42 work orders.<br><br>At Legendary Glendale, Legacy Partners\u2019 property with a smaller staff, calls answered by RentCafe Connect resulted in 32 showings, six applications and three leases in just under nine months. \u201cThe results are great,\u201d said Baker. \u201cRentCafe Connect saves the onsite team time by answering the phone and doing the work to serve up leads that are ready to convert.\u201d<br><br>The other property, Main Street Village, adopted RentCafe Connect months after Legendary Glendale did but is already seeing success. Specifically, RentCafe Connect answered calls that became 27 appointments, 14 showings, three applications and two leases in less than three months.<br><br>Live agent support can be turned on or off at either property at a moment\u2019s notice, allowing Legacy Partners to adjust the contact center support schedule as needed while staying within its budget.<br><br><strong>Easy Integration<br><\/strong>RentCafe Connect integrates with RentCafe and Yardi Voyager, so property and contact information is seamlessly accessed and updated in real-time. RentCafe Connect agents can view property details to accurately and promptly answer prospect and resident questions. Guest cards, payments and maintenance requests completed by live agents appear instantly in Legacy Partners\u2019 database; they\u2019re never lost or incomplete.<br><br>\u201cHaving everything in one system makes it very easy,\u201d Baker said. \u201cA prospect or resident doesn&#8217;t know they\u2019re talking to a call center, and it provides a good user experience for our staff too.\u201d<br><br><\/p>\n<\/div>            <\/div>\n            <div><\/div>\n\n\n        <\/div>\n        <div class=\"cmw-hm-target uk-width-1-3@m uk-flex-first@m\" >\n\n                        <div class=\"uk-display-block uk-width-1-1 uk-padding-small uk-margin-remove\">\n                <div class=\"uk-width-2-3@l uk-align-right\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"\" width=\"266\" height=\"151\" src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Legacy-Partners-Logo.png\" alt=\"Legacy Partners logo\" data-src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Legacy-Partners-Logo.png\" srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Legacy-Partners-Logo.png 431w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Legacy-Partners-Logo.png?resize=300,81 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Legacy-Partners-Logo.png?w=400 400w\" data-srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Legacy-Partners-Logo.png 431w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Legacy-Partners-Logo.png?resize=300,81 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Legacy-Partners-Logo.png?w=400 400w\">\n                <\/div>\n                <div class=\"uk-clearfix\"> <\/div>\n\n            <\/div>\n            <div class=\"uk-clearfix\"> <\/div>\n            \n            <div class=\"uk-display-block uk-width-1-1 uk-padding-remove uk-height-1-1 uk-margin-remove uk-cover-container\">\n                <div class=\"uk-position-cover uk-background-image uk-background-repeat\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/plus_dark_tileable.png);\"><\/div>\n                <div class=\"uk-position-relative uk-margin-left\">\n                    <div class=\"sidebar-inner uk-width-2-3@l uk-float-right uk-margin-small-right\">\n                        <p class=\"uk-text-muted uk-margin\">Overview<\/p>\n\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Markets<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                                    <li>Multifamily<\/li>\n                                                                                            <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Portfolio<\/p>\n                                <p class=\"uk-margin-remove\">14,000 multifamily units<\/p>\n                            <\/div>\n                                                                            <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Client Since<\/p>\n                                <p class=\"uk-margin-remove\">2005<\/p>\n                            <\/div>\n                                                <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Product Highlighted<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/rentcafe-connect\/\" target=\"_blank\" >RentCafe Connect<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Additional Products<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/yardi-voyager\" target=\"_blank\" >Voyager<\/a><\/li>\n                                                            <li><a href=\"\/products\/rentcafe\/\" target=\"_blank\" >RentCafe<\/a><\/li>\n                                                            <li><a href=\"\/products\/rentcafe-crm\/\" target=\"_blank\" >RentCafe CRM Flex<\/a><\/li>\n                                                            <li><a href=\"\/products\/residentshield-insurance\/\" target=\"_blank\" >ResidentShield Insurance<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-payment-processing\/\" target=\"_blank\" >Payment Processing<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-procure-to-pay\" target=\"_blank\" >Procure to Pay Suite<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-maintenance\/\" target=\"_blank\" >Maintenance<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-maintenance\" target=\"_blank\" >Maintenance Mobile<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-fixed-assets\" target=\"_blank\" >Fixed Assets<\/a><\/li>\n                                                            <li><a href=\"\/products\/voyager-for-construction\/\" target=\"_blank\" >Job Cost<\/a><\/li>\n                                                            <li><a href=\"\/products\/utility-billing\" target=\"_blank\" >Utility Billing<\/a><\/li>\n                                                            <li><a href=\"\/products\/utility-invoice-processing\/\" target=\"_blank\" >Utility Invoice Processing<\/a><\/li>\n                                                            <li><a href=\"\/products\/advanced-budgeting-and-forecasting\" target=\"_blank\" >Advanced Budgeting &#038; Forecasting<\/a><\/li>\n                                                            <li><a href=\"\/products\/elearning\" target=\"_blank\" >Aspire<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">The Benefits<\/p>\n                                <p class=\"uk-margin-remove\">With RentCafe Connect, Legacy Partners provides a high level of customer service and eliminates missed leasing and maintenance calls.<\/p>\n                            <\/div>\n                                                                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">About Legacy Partners<\/p>\n                            \n                                <p class=\"uk-margin-remove\">legacypartners.com<\/p>\n\n                                                    <\/div>\n                                                <div class=\"uk-margin\">\n                            <a class=\"uk-button uk-button-default\" href=\"\/about-us\/request-information\">Request Info<\/a>\n                        <\/div>\n       \n             \n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    \n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"template":"","yardi-market":[1710],"yardi-product":[1560],"class_list":["post-277431","yardi-testimonials","type-yardi-testimonials","status-publish","hentry","yardi-market-multifamily","yardi-product-rentcafe-connect"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Legacy Partners on RENTCaf&eacute; Connect - Yardi<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Legacy Partners on RENTCaf&eacute; Connect\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.yardi.com\/about-us\/success-stories\/legacy-partners-on-rentcafe-connect\/\" \/>\n<meta property=\"og:site_name\" content=\"Yardi\" \/>\n<meta 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