{"id":277416,"date":"2019-05-24T07:56:48","date_gmt":"2019-05-24T14:56:48","guid":{"rendered":"https:\/\/www2.yardi.com\/?post_type=yardi-testimonials&#038;p=277416"},"modified":"2022-05-17T06:38:39","modified_gmt":"2022-05-17T13:38:39","slug":"santa-barbara-county-ha-success-story-hacsb-6039","status":"publish","type":"yardi-testimonials","link":"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/santa-barbara-county-ha-success-story-hacsb-6039\/","title":{"rendered":"HACSB on RentCafe PHA"},"content":{"rendered":"<div class=\"uk-container-expand uk-cover-container uk-height-medium uk-background-secondary uk-light uk-margin uk-flex uk-flex-center uk-flex-middle\">\n    <div class=\"uk-position-cover uk-background-image uk-background-cover uk-flex uk-flex-center uk-flex-middle\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/generic\/8.jpg);\">\n    <div class=\"uk-width-4-5 uk-margin-auto uk-grid\">\n        <div class=\"uk-width-1-1 uk-width-auto@m uk-text-center uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small\" style=\"border:4px solid #fff;\">\n            <p class=\"uk-h2 uk-text-bold\">Client Success<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-visible@m\" style=\"border:4px solid #fff; border-left:0px; min-width: 200px;\">\n            <p class=\"uk-h2 uk-text-bold\">Housing Authority, County of Santa Barbara<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-hidden@m\" style=\"border:4px solid #fff; border-top:0px; min-width: 200px;\">\n            <p class=\"uk-h3 uk-text-bold\">Housing Authority, County of Santa Barbara<\/p>\n        <\/div>\n    <\/div>\n    <\/div>\n<\/div>\n<div class=\"uk-container-large uk-margin-auto uk-padding-small uk-padding-remove@m\">\n<!-- breadcrumbs & download link -->\n        <div class=\"uk-align-left\">\n        <p class=\"uk-text-small\" id=\"breadcrumbs\"><span><a href=\"https:\/\/www.yardi.com\/\">Home<\/a> \u00bb <span>\n            <a href=\"https:\/\/www.yardi.com\/about-us\/success-stories\/\">Success Stories<\/a> \u00bb \n            <span class=\"breadcrumb_last\" aria-current=\"page\">HACSB on RentCafe PHA<\/span><\/span><\/span><\/p>\n        <\/div>\n        <div class=\"uk-text-right\">\n            <p class=\"uk-text-small\" ><a href=\"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/santa-barbara-county-ha-success-story-hacsb-6039\/?format=pdf\" target=\"_blank\" class=\"uk-link-text\">view\/download the pdf<\/a><\/p>\n        <\/div>\n<\/div>\n<div class=\"uk-clearfix\"> <\/div>\n\n<div class=\"uk-container-expand\">\n    <div class=\"uk-grid uk-grid-collapse uk-overflow-hidden\" uk-grid uk-height-match>\n        <div class=\"cmw-hm uk-width-2-3@m\">\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div uk-slider=\"center: true\">\n                    <div class=\"uk-position-relative uk-visible-toggle\" tabindex=\"-1\">\n                        <ul class=\"uk-slider-items uk-padding-horizontal uk-child-width-2-3@s uk-grid\">\n                                                                                    <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">We purged nearly 40% of the names on our outdated waiting list with Save My Spot, a feature of RentCafe PHA, in a matter of days.<\/p>\n                                        <footer class=\"uk-text-right\">Bob Havlicek, Executive Director<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                                                <\/ul>\n                        <a class=\"uk-position-center-left uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-previous uk-slider-item=\"previous\"><\/a>\n                        <a class=\"uk-position-center-right uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-next uk-slider-item=\"next\"><\/a>\n                    <\/div>\n                    <ul class=\"uk-slider-nav uk-dotnav uk-flex-center uk-margin\"><\/ul>\n                <\/div>\n            <\/div>\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Company<\/h3>\n<p class=\"uk-margin-remove\">The Housing Authority of the County of Santa Barbara (HACSB) owns and manages 1,328 residential units as well as over 3,500 vouchers for low income households through rent subsidy programs or by occupancy in its housing developments. Operating in a region widely known for limited affordable housing availability, HACSB also provides a variety of support services to residents.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Challenge<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Processing thousands of household applicants quickly<\/p>\n<p class=\"uk-margin-remove\">Demand for public housing assistance far outweighs the available supply in nearly every community nationwide, but the challenges are especially great in California. The opportunity to join an agency\u2019s waiting list for housing assistance can create a frenzy of activity. When HACSB opened its waiting list to new names in March 2018, thousands of households took advantage of the chance to secure an affordable place to live.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Solution<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">RentCafe PHA<\/p>\n<p class=\"uk-margin-remove\">RentCafe PHA replaces lengthy applicant meetings, expensive file storage, difficult-to-read forms and handwritten notes with a paperless application process. RentCafe PHA, along with RentCafe Affordable Housing, support HUD 50058, 50059, Public Housing, Housing Choice Vouchers, HOME, Rural Development Section 515 and Low Income Housing Tax Credit subsidies.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Story<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\"><strong>A new approach to waitlisting based on technology<\/strong><\/p>\n<p class=\"uk-margin-remove\">HACSB needed to accommodate pent-up demand and used technology to avoid the potential pitfalls and administrative bottlenecks associated with outdated, paper-based processes. The first step in HACSB\u2019s process of accepting new names to its waiting list was purging the existing list of households no longer seeking assistance. Over the years, households may move from the area, have a change in income, or find housing on their own. HACSB sought an efficient way to reach those households previously on the waiting list and make the required edits to the waiting list before accepting new names.<br><br>\u201cBecause it had been so long since we opened the list, and we hadn&#8217;t selected anyone from it in more than two years, there was a lot of old information,\u201d said Juan Garcia, information systems administrator for HACSB.<br><br>HACSB used a unique feature of RentCafe\u00a0PHA called Save My Spot to purge its waiting list. Save My Spot makes it possible for public housing agencies to easily communicate with everyone on their waiting list and give them the chance to update contact information, restate their desire to remain on the list, or request to be removed.<br><br>With Save My Spot, households with an email address on file are asked to verify their information through a quick, online process. Waitlisted households without an email address are mailed a form with a pre-printed barcode. The form asks the applicant to update their status and contact information and mail back the completed form. Once the form is returned, the public housing agency scans the barcode and creates an electronic record in RentCafe\u00a0PHA.<br><br>Save My Spot saves public housing agencies the cost of postage, paper and staff hours on data entry. &#8220;We purged nearly 40% of the names on our outdated waiting list with Save My Spot in a matter of days. Going through that process before opening the list to new names was a great first step, and it was much more efficient than mailing everyone on the list a form to fill out,&#8221; said Bob Havlicek, executive director of HACSB.<br><br><strong>Working with fresh data<\/strong><br>Once the list was cleaned up, HACSB opened it up to new applicants. The response to HACSB&#8217;s waitlist opening exceeded expectations, prompting HACSB to keep the list open for two extra weeks.\u00a0<br><br>&#8220;During a three-week period, we added 7,965 new names to our waiting list. We got more than 1,200 on the first day, and names poured in throughout the week. Extending the opening period was very necessary,&#8221; said Beverly Negrete, quality control manager for HACSB.<br><br>RentCafe\u00a0PHA technology made it simple to apply online. &#8220;We created a short video with step-by-step instructions in English and Spanish, and then posted it to YouTube. That was an effective way to show people just how easy it is to use RentCafe\u00a0PHA, and something that wouldn\u2019t really be feasible if we were using paper application forms. With a video, they can watch the steps and see exactly how it&#8217;s done,\u201d said Garcia.<br><br>That preemptive work paid off for HACSB as the agency received relatively few phone calls asking for help completing the online process. \u201cMost of the calls we got were easy to handle, such as how to find a username or reset a password,\u201d said Negrete.<br><br><strong>Processing a windfall of data<\/strong><br>HACSB was able to handle the steep influx of applicants with relative ease compared with past efforts. &#8220;It is so much faster to process an electronic application compared with paper forms. Our staff could complete the initial review of an electronic application in a minute. That was not the case with the paper applications we received,&#8221; said Negrete.<\/p>\n<\/div>            <\/div>\n            <div><\/div>\n\n\n        <\/div>\n        <div class=\"cmw-hm-target uk-width-1-3@m uk-flex-first@m\" >\n\n                        <div class=\"uk-display-block uk-width-1-1 uk-padding-small uk-margin-remove\">\n                <div class=\"uk-width-2-3@l uk-align-right\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"\" width=\"266\" height=\"151\" src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/hacsb-logo.png\" alt=\"Housing Authority, County of Santa Barbara logo\" data-src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/hacsb-logo.png\" srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/hacsb-logo.png 858w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/hacsb-logo.png?resize=300,89 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/hacsb-logo.png?resize=768,228 768w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/hacsb-logo.png?w=400 400w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/hacsb-logo.png?w=500 500w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/hacsb-logo.png?w=600 600w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/hacsb-logo.png?w=720 720w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/hacsb-logo.png?w=800 800w\" data-srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/hacsb-logo.png 858w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/hacsb-logo.png?resize=300,89 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/hacsb-logo.png?resize=768,228 768w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/hacsb-logo.png?w=400 400w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/hacsb-logo.png?w=500 500w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/hacsb-logo.png?w=600 600w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/hacsb-logo.png?w=720 720w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/hacsb-logo.png?w=800 800w\">\n                <\/div>\n                <div class=\"uk-clearfix\"> <\/div>\n\n            <\/div>\n            <div class=\"uk-clearfix\"> <\/div>\n            \n            <div class=\"uk-display-block uk-width-1-1 uk-padding-remove uk-height-1-1 uk-margin-remove uk-cover-container\">\n                <div class=\"uk-position-cover uk-background-image uk-background-repeat\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/plus_dark_tileable.png);\"><\/div>\n                <div class=\"uk-position-relative uk-margin-left\">\n                    <div class=\"sidebar-inner uk-width-2-3@l uk-float-right uk-margin-small-right\">\n                        <p class=\"uk-text-muted uk-margin\">Overview<\/p>\n\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Markets<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                                    <li>PHA<\/li>\n                                                                    <li>Affordable Housing<\/li>\n                                                                                            <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Portfolio<\/p>\n                                <p class=\"uk-margin-remove\">1,328 residential units, including affordable housing and public housing<br>3,500+ housing choice vouchers<br><\/p>\n                            <\/div>\n                                                                            <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Client Since<\/p>\n                                <p class=\"uk-margin-remove\">2009<\/p>\n                            <\/div>\n                                                <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Product Highlighted<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/rentcafe-pha\" target=\"_blank\" >RentCafe PHA<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Additional Products<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/voyager-for-affordable-housing\/\" target=\"_blank\" >Voyager Affordable Housing<\/a><\/li>\n                                                            <li><a href=\"\/products\/voyager-for-public-housing\/\" target=\"_blank\" >Voyager PHA<\/a><\/li>\n                                                            <li><a href=\"\/products\/resident-screening\/\" target=\"_blank\" >ScreeningWorks Pro<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-maintenance\/\" target=\"_blank\" >Maintenance<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-maintenance\" target=\"_blank\" >Maintenance Mobile<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-inspections\" target=\"_blank\" >Inspection<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-inspections\" target=\"_blank\" >Inspection Mobile<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-fixed-assets\" target=\"_blank\" >Fixed Assets<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-inventory-control\" target=\"_blank\" >Inventory Control<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-checkscan\" target=\"_blank\" >CHECKscan<\/a><\/li>\n                                                            <li><a href=\"\/products\/voyager-for-construction\/\" target=\"_blank\" >Job Cost<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">The Benefits<\/p>\n                                <p class=\"uk-margin-remove\">HACSB purged outdated wait lists and accepted new applicants electronically all without extensive paperwork or staff hours using RentCafe\u00a0PHA.<\/p>\n                            <\/div>\n                                                                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">About Housing Authority, County of Santa Barbara<\/p>\n                            \n                                <p class=\"uk-margin-remove\">hasbarco.org<\/p>\n\n                                                    <\/div>\n                                                <div class=\"uk-margin\">\n                            <a class=\"uk-button uk-button-default\" href=\"\/about-us\/request-information\">Request Info<\/a>\n                        <\/div>\n       \n             \n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    \n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":42,"template":"","yardi-market":[1698,1713],"yardi-product":[1569],"class_list":["post-277416","yardi-testimonials","type-yardi-testimonials","status-publish","hentry","yardi-market-affordable-housing","yardi-market-public-housing","yardi-product-rentcafe-pha"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>HACSB on RentCafe PHA - Yardi<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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