{"id":277383,"date":"2019-05-23T23:38:33","date_gmt":"2019-05-24T06:38:33","guid":{"rendered":"https:\/\/www2.yardi.com\/?post_type=yardi-testimonials&#038;p=277383"},"modified":"2020-12-23T04:03:59","modified_gmt":"2020-12-23T11:03:59","slug":"arcadia-management-services-on-residentshield","status":"publish","type":"yardi-testimonials","link":"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/arcadia-management-services-on-residentshield\/","title":{"rendered":"Arcadia Management Services on ResidentShield"},"content":{"rendered":"<div class=\"uk-container-expand uk-cover-container uk-height-medium uk-background-secondary uk-light uk-margin uk-flex uk-flex-center uk-flex-middle\">\n    <div class=\"uk-position-cover uk-background-image uk-background-cover uk-flex uk-flex-center uk-flex-middle\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/generic\/5.jpg);\">\n    <div class=\"uk-width-4-5 uk-margin-auto uk-grid\">\n        <div class=\"uk-width-1-1 uk-width-auto@m uk-text-center uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small\" style=\"border:4px solid #fff;\">\n            <p class=\"uk-h2 uk-text-bold\">Client Success<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-visible@m\" style=\"border:4px solid #fff; border-left:0px; min-width: 200px;\">\n            <p class=\"uk-h2 uk-text-bold\">Arcadia Management Services<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-hidden@m\" style=\"border:4px solid #fff; border-top:0px; min-width: 200px;\">\n            <p class=\"uk-h3 uk-text-bold\">Arcadia Management Services<\/p>\n        <\/div>\n    <\/div>\n    <\/div>\n<\/div>\n<div class=\"uk-container-large uk-margin-auto uk-padding-small uk-padding-remove@m\">\n<!-- breadcrumbs & download link -->\n        <div class=\"uk-align-left\">\n        <p class=\"uk-text-small\" id=\"breadcrumbs\"><span><a href=\"https:\/\/www.yardi.com\/\">Home<\/a> \u00bb <span>\n            <a href=\"https:\/\/www.yardi.com\/about-us\/success-stories\/\">Success Stories<\/a> \u00bb \n            <span class=\"breadcrumb_last\" aria-current=\"page\">Arcadia Management Services on ResidentShield<\/span><\/span><\/span><\/p>\n        <\/div>\n        <div class=\"uk-text-right\">\n            <p class=\"uk-text-small\" ><a href=\"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/arcadia-management-services-on-residentshield\/?format=pdf\" target=\"_blank\" class=\"uk-link-text\">view\/download the pdf<\/a><\/p>\n        <\/div>\n<\/div>\n<div class=\"uk-clearfix\"> <\/div>\n\n<div class=\"uk-container-expand\">\n    <div class=\"uk-grid uk-grid-collapse uk-overflow-hidden\" uk-grid uk-height-match>\n        <div class=\"cmw-hm uk-width-2-3@m\">\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div uk-slider=\"center: true\">\n                    <div class=\"uk-position-relative uk-visible-toggle\" tabindex=\"-1\">\n                        <ul class=\"uk-slider-items uk-padding-horizontal uk-child-width-2-3@s uk-grid\">\n                                                                                    <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">ResidentShield is a win-win. It benefits owners with property protection and offers residents a low monthly premium, giving peace of mind to everyone that if something were to happen, damages are covered.<\/p>\n                                        <footer class=\"uk-text-right\">Ahmed Sultan, Director of Property Management<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                                                <\/ul>\n                        <a class=\"uk-position-center-left uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-previous uk-slider-item=\"previous\"><\/a>\n                        <a class=\"uk-position-center-right uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-next uk-slider-item=\"next\"><\/a>\n                    <\/div>\n                    <ul class=\"uk-slider-nav uk-dotnav uk-flex-center uk-margin\"><\/ul>\n                <\/div>\n            <\/div>\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Company<\/h3>\n<p class=\"uk-margin-remove\">Arcadia Management Services is a full-service property management company based in San Jose, CA. The company builds, markets and operates quality residential communities and also manages commercial properties.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Challenge<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Property Losses<\/p>\n<p class=\"uk-margin-remove\">Previously, Arcadia had recommended renters insurance to its residents, but did not make it a leasing requirement. However, a number of incidents over the years \u2014 including resident-caused fires and neglected water leaks that led to major damage \u2014 cost the company a significant amount of money, including some reimbursements to residents. Ahmed Sultan, director of property management at Arcadia, cited an incident where a unit caught fire in a townhouse and was off the market for about a year. Loss to the company included repair for damages along with rental income.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Solution<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">ResidentShield Protection Plan<\/p>\n<p class=\"uk-margin-remove\">ResidentShield Protection Plan reduces property risk from resident-caused loss and also provides property and damage coverage for residents. Options include ResidentShield HO4 and ResidentShield Master Policy Program, which can be used separately or in combination. Compliance monitoring is built into Yardi Voyager, so properties can keep track of resident policies. To ensure program success, marketing and training materials are provided for leasing staff, and an easy online portal for enrollment is available to residents. Customer service is also included, so property staff can focus on other tasks.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Story<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Required Renters Insurance<\/p>\n<p class=\"uk-margin-remove\">When Arcadia moved to the Yardi Voyager platform in 2015, it also implemented ResidentShield to ensure its properties would automatically be protected from any resident-caused damages moving forward. \u201cHaving required renters insurance in place provides Arcadia with peace of mind. ResidentShield mitigates property risk and ensures the company will not incur expenses that result from any damage caused by residents,\u201d Sultan said.<br><br>For easy program management, ResidentShield provides seamless signups built right into the Voyager leasing workflow. Arcadia\u2019s leasing staff now informs applicants of the renters insurance requirement prior to move in, and also promotes ResidentShield as its preferred provider. Residents can sign up online in minutes through RentCafe, or make a phone call to ResidentShield customer service for prompt assistance in obtaining a policy. Thanks to ResidentShield\u2019s customer support (including marketing materials), Arcadia\u2019s staff is \u201chands off\u201d when it comes to renters insurance and can instead focus on leasing and resident services.<br><br>To ensure ongoing compliance, policies are automatically monitored in Voyager. Arcadia\u2019s property managers use the insurance dashboard to keep track of policies including any upcoming expirations or policy issues. When leases come up for renewal, Arcadia can easily confirm whether a policy is active \u2014 and if not, the resident can\u2019t move forward until they have a current policy in place.<br><br>As part of the \u201cstress-free experience\u201d that required renters insurance provides, Sultan also commented on Arcadia\u2019s positive experience with the ResidentShield support team, including periodic phone calls to go over updates and ensure Arcadia is meeting all of its goals using the program.<br><br><\/p>\n<\/div>            <\/div>\n            <div><\/div>\n\n\n        <\/div>\n        <div class=\"cmw-hm-target uk-width-1-3@m uk-flex-first@m\" >\n\n                        <div class=\"uk-display-block uk-width-1-1 uk-padding-small uk-margin-remove\">\n                <div class=\"uk-width-2-3@l uk-align-right\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"\" width=\"266\" height=\"151\" src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/arcadia-companies.jpg\" alt=\"Arcadia Management Services logo\" data-src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/arcadia-companies.jpg\" srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/arcadia-companies.jpg 505w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/arcadia-companies.jpg?resize=300,39 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/arcadia-companies.jpg?w=400 400w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/arcadia-companies.jpg?w=500 500w\" data-srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/arcadia-companies.jpg 505w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/arcadia-companies.jpg?resize=300,39 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/arcadia-companies.jpg?w=400 400w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/arcadia-companies.jpg?w=500 500w\">\n                <\/div>\n                <div class=\"uk-clearfix\"> <\/div>\n\n            <\/div>\n            <div class=\"uk-clearfix\"> <\/div>\n            \n            <div class=\"uk-display-block uk-width-1-1 uk-padding-remove uk-height-1-1 uk-margin-remove uk-cover-container\">\n                <div class=\"uk-position-cover uk-background-image uk-background-repeat\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/plus_dark_tileable.png);\"><\/div>\n                <div class=\"uk-position-relative uk-margin-left\">\n                    <div class=\"sidebar-inner uk-width-2-3@l uk-float-right uk-margin-small-right\">\n                        <p class=\"uk-text-muted uk-margin\">Overview<\/p>\n\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Markets<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                                    <li>Multifamily<\/li>\n                                                                    <li>Commercial<\/li>\n                                                                                            <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Portfolio<\/p>\n                                <p class=\"uk-margin-remove\">2,369 multifamily units<br><\/p>\n                            <\/div>\n                                                                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Product Highlighted<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/residentshield-insurance\/\" target=\"_blank\" >ResidentShield Insurance<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Additional Products<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/yardi-voyager-residential\/\" target=\"_blank\" >Voyager Residential<\/a><\/li>\n                                                            <li><a href=\"\/products\/rentcafe\/\" target=\"_blank\" >RentCafe<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-payment-processing\/\" target=\"_blank\" >Payment Processing<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-procure-to-pay\" target=\"_blank\" >Procure to Pay Suite<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-inspections\" target=\"_blank\" >Inspection<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-inspections\" target=\"_blank\" >Inspection Mobile<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-maintenance\/\" target=\"_blank\" >Maintenance<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-maintenance\" target=\"_blank\" >Maintenance Mobile<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">The Benefits<\/p>\n                                <p class=\"uk-margin-remove\">ResidentShield Protection Plan helps Arcadia protect its properties from loss and achieve renters insurance compliance with easy online signups and policy tracking in Yardi Voyager.<\/p>\n                            <\/div>\n                                                                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">About Arcadia Management Services<\/p>\n                            \n                                <p class=\"uk-margin-remove\">arcadiacompanies.com<\/p>\n\n                                                    <\/div>\n                                                <div class=\"uk-margin\">\n                            <a class=\"uk-button uk-button-default\" href=\"\/about-us\/request-information\">Request Info<\/a>\n                        <\/div>\n       \n             \n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    \n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":45,"template":"","yardi-market":[1653,1710],"yardi-product":[1593],"class_list":["post-277383","yardi-testimonials","type-yardi-testimonials","status-publish","hentry","yardi-market-commercial","yardi-market-multifamily","yardi-product-residentshield-protection-plan"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Arcadia Management Services on ResidentShield - Yardi<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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