{"id":277077,"date":"2019-05-23T16:17:52","date_gmt":"2019-05-23T23:17:52","guid":{"rendered":"https:\/\/www2.yardi.com\/?post_type=yardi-testimonials&#038;p=277077"},"modified":"2022-05-16T14:32:59","modified_gmt":"2022-05-16T21:32:59","slug":"seattle-housing-authority","status":"publish","type":"yardi-testimonials","link":"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/seattle-housing-authority\/","title":{"rendered":"Seattle Housing Authority on Inspection"},"content":{"rendered":"<div class=\"uk-container-expand uk-cover-container uk-height-medium uk-background-secondary uk-light uk-margin uk-flex uk-flex-center uk-flex-middle\">\n    <div class=\"uk-position-cover uk-background-image uk-background-cover uk-flex uk-flex-center uk-flex-middle\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/generic\/2.jpg);\">\n    <div class=\"uk-width-4-5 uk-margin-auto uk-grid\">\n        <div class=\"uk-width-1-1 uk-width-auto@m uk-text-center uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small\" style=\"border:4px solid #fff;\">\n            <p class=\"uk-h2 uk-text-bold\">Client Success<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-visible@m\" style=\"border:4px solid #fff; border-left:0px; min-width: 200px;\">\n            <p class=\"uk-h2 uk-text-bold\">Seattle Housing Authority <\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-hidden@m\" style=\"border:4px solid #fff; border-top:0px; min-width: 200px;\">\n            <p class=\"uk-h3 uk-text-bold\">Seattle Housing Authority <\/p>\n        <\/div>\n    <\/div>\n    <\/div>\n<\/div>\n<div class=\"uk-container-large uk-margin-auto uk-padding-small uk-padding-remove@m\">\n<!-- breadcrumbs & download link -->\n        <div class=\"uk-align-left\">\n        <p class=\"uk-text-small\" id=\"breadcrumbs\"><span><a href=\"https:\/\/www.yardi.com\/\">Home<\/a> \u00bb <span>\n            <a href=\"https:\/\/www.yardi.com\/about-us\/success-stories\/\">Success Stories<\/a> \u00bb \n            <span class=\"breadcrumb_last\" aria-current=\"page\">Seattle Housing Authority on Inspection<\/span><\/span><\/span><\/p>\n        <\/div>\n        <div class=\"uk-text-right\">\n            <p class=\"uk-text-small\" ><a href=\"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/seattle-housing-authority\/?format=pdf\" target=\"_blank\" class=\"uk-link-text\">view\/download the pdf<\/a><\/p>\n        <\/div>\n<\/div>\n<div class=\"uk-clearfix\"> <\/div>\n\n<div class=\"uk-container-expand\">\n    <div class=\"uk-grid uk-grid-collapse uk-overflow-hidden\" uk-grid uk-height-match>\n        <div class=\"cmw-hm uk-width-2-3@m\">\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div uk-slider=\"center: true\">\n                    <div class=\"uk-position-relative uk-visible-toggle\" tabindex=\"-1\">\n                        <ul class=\"uk-slider-items uk-padding-horizontal uk-child-width-2-3@s uk-grid\">\n                                                                                    <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">Our study found that we could save more than 950 staff hours per year using Yardi Inspection to its full capability.<\/p>\n                                        <footer class=\"uk-text-right\">Josh Crites, Strategic Advisor<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                                                <\/ul>\n                        <a class=\"uk-position-center-left uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-previous uk-slider-item=\"previous\"><\/a>\n                        <a class=\"uk-position-center-right uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-next uk-slider-item=\"next\"><\/a>\n                    <\/div>\n                    <ul class=\"uk-slider-nav uk-dotnav uk-flex-center uk-margin\"><\/ul>\n                <\/div>\n            <\/div>\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Company<\/h3>\n<p class=\"uk-margin-remove\">The Seattle Housing Authority (SHA) provides subsidized rental housing and rental assistance to low-income Seattle residents. In addition to providing high-quality housing, SHA offers residents an array of assistance programs to help increase self-sufficiency and promote health and wellness.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Challenge<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Improving Technology Efficiency<\/p>\n<p class=\"uk-margin-remove\">There is often a gap between the benefits technology can provide and how fully users leverage those benefits. According to Josh Crites, strategic advisor for SHA&#8217;s housing operations department, the agency&#8217;s initial rollout of Yardi Inspection did not maximize efficiencies by fully committing to changing staff workflows around new software technology. A study initiated by SHA\u2019s IT Steering Committee found the housing agency was not actualizing the potential benefits of its software investment.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Solution<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Yardi Inspection and Yardi Inspection Mobile<\/p>\n<p class=\"uk-margin-remove\">Per committee recommendations, SHA rolled out the complete functionality available to them in Yardi Inspection and Yardi Inspection Mobile. Yardi Inspection is a flexible tool for scheduling, performing and managing all types of inspections for nearly all property types. All inspection data is stored in the centralized Yardi Voyager database to provide total transparency. With mobile access, users can easily conduct inspections from a smartphone or tablet. Resulting data is seamlessly stored in Voyager and made available for follow-up appointments, charges or closing out a resident&#8217;s account.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Story<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Adding Value to the Inspection Process<\/p>\n<p class=\"uk-margin-remove\">In 2016, the SHA IT Steering Committee commissioned a study into the housing agency\u2019s processes for inspecting units. The team of analysts used the Six Sigma methodology to conduct a thorough review of inputs and outputs of the Yardi Inspection program.<br><br>Shadowing inspectors over the course of a work week, analysts grouped each hour of work into two categories: tasks that were necessary and added value to the process and tasks that did not. One of the study\u2019s major findings was that inspectors spent 50 percent of work hours on tasks that were not necessary, given new software capability. Tasks that were replaced include travelling back and forth to the office, filling out forms and manual data entry.<br><br>The committee concluded that if half of the work conducted by SHA\u2019s inspectors could be automated, something needed to change. The committee recommended that SHA take full advantage of its Yardi Inspection software.<br><br>Josh Crites, strategic advisor for SHA\u2019s housing operations department, discussed the report\u2019s findings and recommendations. \u201cOur study found that we could save more than 950 staff hours per year using Yardi Inspection to its full capability. We could double the number of units inspected each year without having to hire an additional inspector,\u201d said Crites.<br><br>Integration between Yardi Inspection and the central Yardi Voyager platform is key to SHA\u2019s gained efficiency. SHA inspectors now create work orders in Voyager using a mobile device while in the field. SHA has set up Voyager so that the solution automatically routes work orders to staff for repair. Voyager also automatically records cost data for accounting staff. \u201cThose process improvements alone will save 188 staff hours per year by solving the need for inspectors to come back into the office and manually type up work orders,\u201d said Crites.<br><br>SHA found several other work tasks they could cut using Yardi Inspection, including how they schedule inspections, mail notices to residents and monitor unit re-inspections. \u201cCutting those tasks makes our inspectors more efficient so they have more time to get into more units,\u201d said Crites.<br><br>SHA\u2019s improved inspection processes benefit staff, residents and the agency\u2019s physical properties. \u201cGetting into more units each year for inspection increases our confidence that we are uniformly maintaining decent, safe and healthy living environments. That\u2019s a win for everyone,\u201d said Crites.<br><br><\/p>\n<\/div>            <\/div>\n            <div><\/div>\n\n\n        <\/div>\n        <div class=\"cmw-hm-target uk-width-1-3@m uk-flex-first@m\" >\n\n                        <div class=\"uk-display-block uk-width-1-1 uk-padding-small uk-margin-remove\">\n                <div class=\"uk-width-2-3@l uk-align-right\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"\" width=\"266\" height=\"151\" src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/sha-logo-temp-2.png\" alt=\"Seattle Housing Authority  logo\" src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/sha-logo-temp-2.png\" data-src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/sha-logo-temp-2.png\">\n                <\/div>\n                <div class=\"uk-clearfix\"> <\/div>\n\n            <\/div>\n            <div class=\"uk-clearfix\"> <\/div>\n            \n            <div class=\"uk-display-block uk-width-1-1 uk-padding-remove uk-height-1-1 uk-margin-remove uk-cover-container\">\n                <div class=\"uk-position-cover uk-background-image uk-background-repeat\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/plus_dark_tileable.png);\"><\/div>\n                <div class=\"uk-position-relative uk-margin-left\">\n                    <div class=\"sidebar-inner uk-width-2-3@l uk-float-right uk-margin-small-right\">\n                        <p class=\"uk-text-muted uk-margin\">Overview<\/p>\n\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Markets<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                                    <li>Affordable Housing<\/li>\n                                                                    <li>Public Housing<\/li>\n                                                                                            <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Portfolio<\/p>\n                                <p class=\"uk-margin-remove\">Approximately 8,000 units and 10,000 vouchers under management<\/p>\n                            <\/div>\n                                                                            <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Client Since<\/p>\n                                <p class=\"uk-margin-remove\">2006<\/p>\n                            <\/div>\n                                                <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Product Highlighted<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/yardi-inspections\" target=\"_blank\" >Inspection<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-inspections\" target=\"_blank\" >Inspection Mobile<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Additional Products<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/voyager-for-public-housing\/\" target=\"_blank\" >Voyager PHA<\/a><\/li>\n                                                            <li><a href=\"\/products\/voyager-for-affordable-housing\/\" target=\"_blank\" >Voyager Affordable Housing<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-maintenance\/\" target=\"_blank\" >Maintenance<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-maintenance\" target=\"_blank\" >Maintenance Mobile<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-inventory-control\" target=\"_blank\" >Inventory Control<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-fixed-assets\" target=\"_blank\" >Fixed Assets<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">The Benefits<\/p>\n                                <p class=\"uk-margin-remove\">SHA doubled the number of unit inspections it could complete each year without hiring additional staff. Automating processes with Yardi Inspection saves the agency more than 950 hours of staff time per year.<\/p>\n                            <\/div>\n                                                                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">About Seattle Housing Authority <\/p>\n                            \n                                <p class=\"uk-margin-remove\"><a href=\"http:\/\/seattlehousing.org\">seattlehousing.org<\/a><\/p>\n\n                                                    <\/div>\n                                                <div class=\"uk-margin\">\n                            <a class=\"uk-button uk-button-default\" href=\"\/about-us\/request-information\">Request Info<\/a>\n                        <\/div>\n       \n             \n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    \n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":42,"template":"","yardi-market":[1698,1713],"yardi-product":[1476,1479],"class_list":["post-277077","yardi-testimonials","type-yardi-testimonials","status-publish","hentry","yardi-market-affordable-housing","yardi-market-public-housing","yardi-product-inspection","yardi-product-inspection-mobile"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - 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