{"id":276906,"date":"2019-05-23T13:18:50","date_gmt":"2019-05-23T20:18:50","guid":{"rendered":"https:\/\/www2.yardi.com\/?post_type=yardi-testimonials&#038;p=276906"},"modified":"2020-12-23T04:03:24","modified_gmt":"2020-12-23T11:03:24","slug":"tarragon-properties-rentcafe","status":"publish","type":"yardi-testimonials","link":"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/tarragon-properties-rentcafe\/","title":{"rendered":"Tarragon Properties on RENT<i>Caf&eacute;<\/i>"},"content":{"rendered":"<div class=\"uk-container-expand uk-cover-container uk-height-medium uk-background-secondary uk-light uk-margin uk-flex uk-flex-center uk-flex-middle\">\n    <div class=\"uk-position-cover uk-background-image uk-background-cover uk-flex uk-flex-center uk-flex-middle\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/generic\/6.jpg);\">\n    <div class=\"uk-width-4-5 uk-margin-auto uk-grid\">\n        <div class=\"uk-width-1-1 uk-width-auto@m uk-text-center uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small\" style=\"border:4px solid #fff;\">\n            <p class=\"uk-h2 uk-text-bold\">Client Success<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-visible@m\" style=\"border:4px solid #fff; border-left:0px; min-width: 200px;\">\n            <p class=\"uk-h2 uk-text-bold\">Tarragon Property Services<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-hidden@m\" style=\"border:4px solid #fff; border-top:0px; min-width: 200px;\">\n            <p class=\"uk-h3 uk-text-bold\">Tarragon Property Services<\/p>\n        <\/div>\n    <\/div>\n    <\/div>\n<\/div>\n<div class=\"uk-container-large uk-margin-auto uk-padding-small uk-padding-remove@m\">\n<!-- breadcrumbs & download link -->\n        <div class=\"uk-align-left\">\n        <p class=\"uk-text-small\" id=\"breadcrumbs\"><span><a href=\"https:\/\/www.yardi.com\/\">Home<\/a> \u00bb <span>\n            <a href=\"https:\/\/www.yardi.com\/about-us\/success-stories\/\">Success Stories<\/a> \u00bb \n            <span class=\"breadcrumb_last\" aria-current=\"page\">Tarragon Properties on RENT<i>Caf&eacute;<\/i><\/span><\/span><\/span><\/p>\n        <\/div>\n        <div class=\"uk-text-right\">\n            <p class=\"uk-text-small\" ><a href=\"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/tarragon-properties-rentcafe\/?format=pdf\" target=\"_blank\" class=\"uk-link-text\">view\/download the pdf<\/a><\/p>\n        <\/div>\n<\/div>\n<div class=\"uk-clearfix\"> <\/div>\n\n<div class=\"uk-container-expand\">\n    <div class=\"uk-grid uk-grid-collapse uk-overflow-hidden\" uk-grid uk-height-match>\n        <div class=\"cmw-hm uk-width-2-3@m\">\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div uk-slider=\"center: true\">\n                    <div class=\"uk-position-relative uk-visible-toggle\" tabindex=\"-1\">\n                        <ul class=\"uk-slider-items uk-padding-horizontal uk-child-width-2-3@s uk-grid\">\n                                                                                    <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">We leased our entire Aster Townhomes property online. That was remarkable and very exciting.<\/p>\n                                        <footer class=\"uk-text-right\">Jane Griffith, Marketing Manager<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                        <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">Online payments save both our team and our residents time. We have messaging around our communities that says \u2018set it and forget it,\u2019 encouraging them to set up recurring rent payments.<\/p>\n                                        <footer class=\"uk-text-right\">Jane Griffith, Marketing Manager<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                                                <\/ul>\n                        <a class=\"uk-position-center-left uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-previous uk-slider-item=\"previous\"><\/a>\n                        <a class=\"uk-position-center-right uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-next uk-slider-item=\"next\"><\/a>\n                    <\/div>\n                    <ul class=\"uk-slider-nav uk-dotnav uk-flex-center uk-margin\"><\/ul>\n                <\/div>\n            <\/div>\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Company<\/h3>\n<p class=\"uk-margin-remove\">Based in Sumner, Washington, Tarragon Property Services (TPS), an Investco Company, performs multifamily and commercial property management for a Pacific Northwest portfolio.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Challenge<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Inefficient Leasing &#038; Communications<\/p>\n<p class=\"uk-margin-remove\">TPS used to process leases and renewals manually. \u201cIt was a slow and cumbersome process. There was too much paper waste and room for human error,\u201d said Jane Griffith, marketing manager at TPS. Resident communications were also executed and tracked by hand. It was hard to know if messages were reaching the right people at the right time. TPS needed a faster way to go from lead to lease and a more convenient and reliable way to interact with its residents.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Solution<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">RentCafe<\/p>\n<p class=\"uk-margin-remove\">RentCafe is a comprehensive multifamily marketing, leasing and resident services platform that includes dynamic property websites, smart multichannel marketing tools and innovative SEO and SEM capabilities. The platform makes life easier for prospects, residents and staff with online leasing, rent payments and maintenance requests.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Story<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Effective Online Leasing &#038; Payments<\/p>\n<p class=\"uk-margin-remove\">TPS uses RentCafe to offer online leasing at all its properties. Prospects can apply online through RentCafe property marketing websites day or night using any computer or mobile device. TPS provides tablets in its onsite rental offices so that prospective renters can easily apply online in person, allowing for a faster leasing cycle and better data.<br><br>Once applicants become residents, they can access a range of convenient services available through the RentCafe resident portal. \u201cResident services and online payments are easy for our residents to use on their phones, and that sets us apart from our competitors,\u201d said Griffith.<br><br><strong>Innovative Communications<br><\/strong>With RentCafe, TPS is able to interact with residents more efficiently and effectively. Residents can pay their bills, enter maintenance requests and renew their leases online, allowing leasing agents to focus on renting apartments. The marketing team can send emails and see open rates, as well as add notifications to the resident portal homepage for each property. It is able to distribute email announcements that let renters know about specials at other properties, community events and friends and family referral discounts.<br><br>TPS also alerts residents to job opportunities using RentCafe. \u201cWe get a lot of great employees through our resident portal recruitment efforts,\u201d shared Griffith. \u201cWe\u2019ve been able to hire quality people who are already invested in the success of their community.\u201d<br><br><strong>Improved Usability<\/strong><br>RentCafe\u2019s mobile functionality allows TPS team members to work from anywhere. \u201cTo be able to help our staff and residents whenever they need it is fantastic. I don\u2019t have to be at a property or at my desk to get things done,\u201d says Griffith.<br><br>Additionally, RentCafe property marketing websites have built-in SEO and user experience features that have helped TPS customize its sites for each community without compromising usability or requiring sophisticated web design training. \u201cRentCafe gives us the freedom to try new things without jeopardizing usability,\u201d Griffith concluded. \u201cI\u2019m impressed with what we\u2019ve been able to do.\u201d<br><br><\/p>\n<\/div>            <\/div>\n            <div><\/div>\n\n\n        <\/div>\n        <div class=\"cmw-hm-target uk-width-1-3@m uk-flex-first@m\" >\n\n                        <div class=\"uk-display-block uk-width-1-1 uk-padding-small uk-margin-remove\">\n                <div class=\"uk-width-2-3@l uk-align-right\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"\" width=\"266\" height=\"151\" src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Tarragon-Logo.png\" alt=\"Tarragon Property Services logo\" data-src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Tarragon-Logo.png\" srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Tarragon-Logo.png 200w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Tarragon-Logo.png?resize=150,150 150w\" data-srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Tarragon-Logo.png 200w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/Tarragon-Logo.png?resize=150,150 150w\">\n                <\/div>\n                <div class=\"uk-clearfix\"> <\/div>\n\n            <\/div>\n            <div class=\"uk-clearfix\"> <\/div>\n            \n            <div class=\"uk-display-block uk-width-1-1 uk-padding-remove uk-height-1-1 uk-margin-remove uk-cover-container\">\n                <div class=\"uk-position-cover uk-background-image uk-background-repeat\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/plus_dark_tileable.png);\"><\/div>\n                <div class=\"uk-position-relative uk-margin-left\">\n                    <div class=\"sidebar-inner uk-width-2-3@l uk-float-right uk-margin-small-right\">\n                        <p class=\"uk-text-muted uk-margin\">Overview<\/p>\n\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Markets<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                                    <li>Commercial<\/li>\n                                                                    <li>Residential<\/li>\n                                                                                            <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Portfolio<\/p>\n                                <p class=\"uk-margin-remove\">2,967 units<\/p>\n                            <\/div>\n                                                                            <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Client Since<\/p>\n                                <p class=\"uk-margin-remove\">1998<\/p>\n                            <\/div>\n                                                <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Product Highlighted<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/rentcafe\/\" target=\"_blank\" >RentCafe<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Additional Products<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/yardi-voyager-residential\/\" target=\"_blank\" >Voyager Residential<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-voyager-commercial\/\" target=\"_blank\" >Voyager Commercial<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-payment-processing\/\" target=\"_blank\" >Payment Processing<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">The Benefits<\/p>\n                                <p class=\"uk-margin-remove\">More efficient online leasing and a higher resident adoption rate for online payments and other services. Improved resident communications including surveys and referrals. Better ease of use for staff.<\/p>\n                            <\/div>\n                                                                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">About Tarragon Property Services<\/p>\n                            \n                                <p class=\"uk-margin-remove\">www.tarragon.com<\/p>\n\n                                                    <\/div>\n                                                <div class=\"uk-margin\">\n                            <a class=\"uk-button uk-button-default\" href=\"\/about-us\/request-information\">Request Info<\/a>\n                        <\/div>\n       \n             \n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    \n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"template":"","yardi-market":[1653,1695],"yardi-product":[1554],"class_list":["post-276906","yardi-testimonials","type-yardi-testimonials","status-publish","hentry","yardi-market-commercial","yardi-market-residential","yardi-product-rentcafe"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Tarragon Properties on RENTCaf&eacute; 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