{"id":276837,"date":"2019-05-23T13:13:24","date_gmt":"2019-05-23T20:13:24","guid":{"rendered":"https:\/\/www2.yardi.com\/?post_type=yardi-testimonials&#038;p=276837"},"modified":"2020-12-23T04:24:10","modified_gmt":"2020-12-23T11:24:10","slug":"nals-apartment-homes-rentcafe","status":"publish","type":"yardi-testimonials","link":"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/nals-apartment-homes-rentcafe\/","title":{"rendered":"NALS Apartment Homes on RentCafe"},"content":{"rendered":"<div class=\"uk-container-expand uk-cover-container uk-height-medium uk-background-secondary uk-light uk-margin uk-flex uk-flex-center uk-flex-middle\">\n    <div class=\"uk-position-cover uk-background-image uk-background-cover uk-flex uk-flex-center uk-flex-middle\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/generic\/5.jpg);\">\n    <div class=\"uk-width-4-5 uk-margin-auto uk-grid\">\n        <div class=\"uk-width-1-1 uk-width-auto@m uk-text-center uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small\" style=\"border:4px solid #fff;\">\n            <p class=\"uk-h2 uk-text-bold\">Client Success<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-visible@m\" style=\"border:4px solid #fff; border-left:0px; min-width: 200px;\">\n            <p class=\"uk-h2 uk-text-bold\">NALS Apartment Homes<\/p>\n        <\/div>\n        <div class=\"uk-width-expand uk-text-left uk-text-middle uk-overlay uk-overlay-primary uk-light uk-padding-small uk-hidden@m\" style=\"border:4px solid #fff; border-top:0px; min-width: 200px;\">\n            <p class=\"uk-h3 uk-text-bold\">NALS Apartment Homes<\/p>\n        <\/div>\n    <\/div>\n    <\/div>\n<\/div>\n<div class=\"uk-container-large uk-margin-auto uk-padding-small uk-padding-remove@m\">\n<!-- breadcrumbs & download link -->\n        <div class=\"uk-align-left\">\n        <p class=\"uk-text-small\" id=\"breadcrumbs\"><span><a href=\"https:\/\/www.yardi.com\/\">Home<\/a> \u00bb <span>\n            <a href=\"https:\/\/www.yardi.com\/about-us\/success-stories\/\">Success Stories<\/a> \u00bb \n            <span class=\"breadcrumb_last\" aria-current=\"page\">NALS Apartment Homes on RentCafe<\/span><\/span><\/span><\/p>\n        <\/div>\n        <div class=\"uk-text-right\">\n            <p class=\"uk-text-small\" ><a href=\"https:\/\/www.yardi.com\/en-gb\/about-us\/success-stories\/nals-apartment-homes-rentcafe\/?format=pdf\" target=\"_blank\" class=\"uk-link-text\">view\/download the pdf<\/a><\/p>\n        <\/div>\n<\/div>\n<div class=\"uk-clearfix\"> <\/div>\n\n<div class=\"uk-container-expand\">\n    <div class=\"uk-grid uk-grid-collapse uk-overflow-hidden\" uk-grid uk-height-match>\n        <div class=\"cmw-hm uk-width-2-3@m\">\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div uk-slider=\"center: true\">\n                    <div class=\"uk-position-relative uk-visible-toggle\" tabindex=\"-1\">\n                        <ul class=\"uk-slider-items uk-padding-horizontal uk-child-width-2-3@s uk-grid\">\n                                                                                    <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">With RentCafe, we saved 1,070 hours across our portfolio in one month. That\u2019s three full workdays we got back at each property!<\/p>\n                                        <footer class=\"uk-text-right\">Mallory Monsma, Marketing Leader<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                        <li>\n                                <div class=\"\">\n                                    <blockquote>\n                                        <p class=\"uk-margin-small-bottom\">A full 94% of our residents are registered on the resident portal, and 83% of our rent is paid electronically online \u2013 through the website, via the app or by text.<\/p>\n                                        <footer class=\"uk-text-right\">Mallory Monsma, Marketing Leader<\/footer>\n                                    <\/blockquote>\n                                <\/div>\n                            <\/li>\n                                                                                <\/ul>\n                        <a class=\"uk-position-center-left uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-previous uk-slider-item=\"previous\"><\/a>\n                        <a class=\"uk-position-center-right uk-position-small uk-hidden-hover\" href=\"#\" uk-slidenav-next uk-slider-item=\"next\"><\/a>\n                    <\/div>\n                    <ul class=\"uk-slider-nav uk-dotnav uk-flex-center uk-margin\"><\/ul>\n                <\/div>\n            <\/div>\n            <div class=\"uk-padding-large uk-padding-remove-vertical\">\n                <div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Company<\/h3>\n<p class=\"uk-margin-remove\">NALS Apartment Homes is a fully-integrated real estate investment firm engaged in the acquisition, ownership and management of multifamily apartment communities. Headquartered in Santa Barbara, California, NALS owns and manages over 15,000 apartment homes throughout the United States, in markets such as Atlanta, Dallas, Phoenix, Tucson, Portland and Seattle.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Challenge<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Busy Work<\/p>\n<p class=\"uk-margin-remove\">Processing applications, taking work orders and entering payments required significant data entry by staff at NALS\u2019 properties. The hours spent on these tasks detracted from time that could be spent on more positive customer interactions. Additionally, NALS residents didn\u2019t have a central resource for communication and services, so paying bills and making maintenance requests took time out of their day as well.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Solution<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">RentCafe<\/p>\n<p class=\"uk-margin-remove\">RentCafe is a powerful multifamily marketing, leasing and resident services platform that includes corporate and property websites, multichannel marketing tools and SEO and SEM capabilities. It makes online leasing, rent payments and maintenance requests easier for prospects, residents and staff. Fully mobile and integrated with Yardi Voyager, RentCafe helps marketing and onsite team members turn more leads into leases \u2013 faster than ever.<br><br><\/p>\n<\/div>\n\n<div class=\"uk-margin\">\n<h3 class=\"uk-margin-small\">The Story<\/h3>\n<p class=\"uk-text-bold uk-margin-remove\">Quantifiable Time Savings<\/p>\n<p class=\"uk-margin-remove\">Using RentCafe to manage online marketing, leasing and resident services saves NALS hours of time across its portfolio each month. NALS leverages RentCafe to offer electronic application, work order and payment processing, eliminating the data entry that comes with manual processing.<br><br>Mallory Monsma, marketing leader at NALS, estimates that online applications save its leasing agents 15 minutes each. In August of 2016, the team processed 347 applications, resulting in a time savings of 87 hours.<br><br>NALS also processed 11,000 online transactions that month, entered automatically. Online payments have reduced manual keying as well as trips to the bank. Work orders are going more smoothly now too, and onsite agents aren\u2019t losing productivity to frequent unplanned interruptions.<br><br>\u201cMy team did the calculations, and in one month alone we saved 1,070 hours just by using online payments, work orders and applications,\u201d said Monsma.<br><br><strong>Better Resident Interactions <br><\/strong>The time NALS saves with RentCafe benefits its residents as well. \u201cNow we have a lot more time to walk the properties, place follow up calls and add other meaningful touchpoints for applicants and renters,\u201d shared Monsma.<br><br>Residents can use the RentCafe resident portal to access their account information, resident services and property communications in one easy place. Renters like the online convenience; they don\u2019t have to take time out of their day to visit the office to pay bills or make maintenance requests. In fact, 94% of NALS residents are signed up, and 83% of rent is paid electronically.<br><br>The resident portals also help renters stay up to date with what\u2019s happening in their communities. \u201cRentCafe makes it really easy to send an email blast to everyone at the same time,\u201d said Monsma. \u201cWe\u2019re able to get the word out about new events and services quickly.\u201d<br><br><\/p>\n<\/div>            <\/div>\n            <div><\/div>\n\n\n        <\/div>\n        <div class=\"cmw-hm-target uk-width-1-3@m uk-flex-first@m\" >\n\n                        <div class=\"uk-display-block uk-width-1-1 uk-padding-small uk-margin-remove\">\n                <div class=\"uk-width-2-3@l uk-align-right\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"\" width=\"266\" height=\"151\" src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png\" alt=\"NALS Apartment Homes logo\" data-src=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png\" srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png 1361w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?resize=300,130 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?resize=768,333 768w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?resize=1024,445 1024w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?w=400 400w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?w=500 500w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?w=600 600w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?w=720 720w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?w=800 800w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?w=1000 1000w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?w=1200 1200w\" data-srcset=\"https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png 1361w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?resize=300,130 300w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?resize=768,333 768w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?resize=1024,445 1024w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?w=400 400w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?w=500 500w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?w=600 600w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?w=720 720w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?w=800 800w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?w=1000 1000w, https:\/\/www.yardi.com\/wp-content\/uploads\/sites\/93\/2019\/05\/NALS-Logo-2016-withTrademark.png?w=1200 1200w\">\n                <\/div>\n                <div class=\"uk-clearfix\"> <\/div>\n\n            <\/div>\n            <div class=\"uk-clearfix\"> <\/div>\n            \n            <div class=\"uk-display-block uk-width-1-1 uk-padding-remove uk-height-1-1 uk-margin-remove uk-cover-container\">\n                <div class=\"uk-position-cover uk-background-image uk-background-repeat\" style=\"background-image:url(https:\/\/www.yardi.com\/wp-content\/plugins\/cmw-client-success\/public\/images\/plus_dark_tileable.png);\"><\/div>\n                <div class=\"uk-position-relative uk-margin-left\">\n                    <div class=\"sidebar-inner uk-width-2-3@l uk-float-right uk-margin-small-right\">\n                        <p class=\"uk-text-muted uk-margin\">Overview<\/p>\n\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Markets<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                                    <li>Multifamily<\/li>\n                                                                                            <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Portfolio<\/p>\n                                <p class=\"uk-margin-remove\">15,837 residential units<\/p>\n                            <\/div>\n                                                                            <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">Client Since<\/p>\n                                <p class=\"uk-margin-remove\">1994<\/p>\n                            <\/div>\n                                                <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Product Highlighted<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/rentcafe\/\" target=\"_blank\" >RentCafe<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-small\">Additional Products<\/p>\n                            <ul class=\"uk-list cmw-list-condensed uk-margin-remove \">\n                                                            <li><a href=\"\/products\/yardi-voyager-residential\/\" target=\"_blank\" >Voyager Residential<\/a><\/li>\n                                                            <li><a href=\"\/products\/yardi-payment-processing\/\" target=\"_blank\" >Payment Processing<\/a><\/li>\n                                                            <li><a href=\"\/products\/utility-billing\" target=\"_blank\" >Utility Billing<\/a><\/li>\n                                                        <\/ul>\n                        <\/div>\n                                                    <div class=\"uk-margin\">\n                                <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">The Benefits<\/p>\n                                <p class=\"uk-margin-remove\">NALS uses RentCafe to offer online applicant and resident services that add convenience, reduce paper waste and save hours of time for onsite staff. <\/p>\n                            <\/div>\n                                                                        <div class=\"uk-margin\">\n                            <p class=\"uk-text-emphasis uk-text-bold uk-margin-remove\">About NALS Apartment Homes<\/p>\n                            \n                                <p class=\"uk-margin-remove\">www.nals.com<\/p>\n\n                                                    <\/div>\n                                                <div class=\"uk-margin\">\n                            <a class=\"uk-button uk-button-default\" href=\"\/about-us\/request-information\">Request Info<\/a>\n                        <\/div>\n       \n             \n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    \n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"template":"","yardi-market":[1710],"yardi-product":[1554],"class_list":["post-276837","yardi-testimonials","type-yardi-testimonials","status-publish","hentry","yardi-market-multifamily","yardi-product-rentcafe"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>NALS Apartment Homes on RentCafe - Yardi<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NALS Apartment Homes on RentCafe\" 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