{"id":64781,"date":"2026-11-09T05:00:00","date_gmt":"2026-11-09T13:00:00","guid":{"rendered":"https:\/\/www.yardi.com\/blog\/?p=64781"},"modified":"2026-11-03T12:25:34","modified_gmt":"2026-11-03T20:25:34","slug":"ai-governance-commercial-real-estate","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/ai-governance-commercial-real-estate\/","title":{"rendered":"AI governance in commercial real estate: Summit takeaways"},"content":{"rendered":"\n

Commercial real estate firms have stopped asking whether to adopt AI. \u201cThey\u2019re discussing how they\u2019re going to implement AI and when,\u201d said Andrea Curley, senior director at Yardi. She opened an \u201cAI in Action\u201d panel at a recent Yardi Executive Summit, where AI governance in commercial real estate was the common thread. Following are some key takeaways.\u00a0<\/p>\n\n\n\n

Can Claude read Yardi Voyager data as well as write to it?\u00a0<\/h2>\n\n\n\n

Not yet. \u201cWhile people want to consume data through Claude, we\u2019ve taken a position where we\u2019re not allowing you to write information from Claude,\u201d said Brian Sutherland, vice president at Yardi. \u201cAnd I don\u2019t think our customers as a whole are ready for that either.\u201d <\/p>\n\n\n\n

Yardi will add write capabilities in \u201cvery careful incremental steps,\u201d he said, rather than opening them up to everything at once, so customers keep the control and governance they need through the platform. For how the connectors work, read our post on Claude connectors for Yardi Virtuoso<\/a>.  <\/p>\n\n\n\n

Who took part in the Yardi Virtuoso beta?\u00a0<\/h2>\n\n\n\n

Yardi started the beta about six months ago. \u201c100 customers rapidly responded and wanted to be a part of this beta program,\u201d Sutherland said. The beta covered the connectors, and a separate beta covered Smart Lease, Yardi\u2019s AI lease abstraction tool. Karpel and O\u2019Connor both took part. <\/p>\n\n\n\n

What does AI governance look like at Hudson Pacific?\u00a0<\/h2>\n\n\n\n

Ophir Karpel is financial systems manager at Hudson Pacific. He oversees Yardi integrations, module implementations, security reviews and monthly and quarterly Sarbanes-Oxley (SOX) control reviews. <\/p>\n\n\n\n

Training came first. \u201cWe can\u2019t just throw this at our folks because many of them aren\u2019t even proficient within the AI tools at a baseline within Claude,\u201d Karpel said. The team trained users on Claude itself \u201cbefore we layered on the Virtuoso tools on top of that.\u201d <\/p>\n\n\n\n

Hudson Pacific then started with a small pilot group from a few departments. It collected feedback after one month and again after two. <\/p>\n\n\n\n

What did the Hudson Pacific pilot find?\u00a0<\/h2>\n\n\n\n

\u201cFor the most part, hugely positive feedback,\u201d Karpel said. \u201cFolks were able to complete their analyses in half the time that they would otherwise take to complete those or less.\u201d <\/p>\n\n\n\n

The less positive feedback traced back to weak prompts and, for some users, the Haiku model within Claude. The team worked with those users to improve both their prompts and their results. <\/p>\n\n\n\n

Requests that once went to Karpel as a query now go to Claude. \u201cI\u2019m no longer having to do things like that,\u201d he said. \u201cSaves me time, saves them time.\u201d <\/p>\n\n\n\n

Users can also prove out a one-time analysis and schedule it to repeat, which Karpel said surfaces insights \u201ceven when you\u2019re not using the tool.\u201d <\/p>\n\n\n\n

How do you bring hesitant users on board without a mandate?\u00a0<\/h2>\n\n\n\n

Hudson Pacific hasn\u2019t mandated Claude for everyone, Karpel said, but IT points people to it first. When someone asks for a report, the team says, \u201cTry to pull it from there, and if you can\u2019t, then come to us.\u201d <\/p>\n\n\n\n

If a request needs something the connector doesn\u2019t offer yet, Hudson Pacific submits a ticket to Yardi. The number of available tools has grown since the team started, Karpel said. <\/p>\n\n\n\n

For users who haven\u2019t touched AI, \u201cit\u2019s all about getting your foot in the door that first time,\u201d he said. He suggests showing them demos and having them ask Claude what the Yardi connection makes available. <\/p>\n\n\n\n

Why did JBG Smith wait for its ERP to offer AI lease abstraction?\u00a0<\/h2>\n\n\n\n

Stacia O\u2019Connor is senior vice president at JBG Smith, a real estate investment trust based in Washington, D.C., that owns, manages and develops multifamily and commercial office buildings. She oversees centralized business operations across commercial, residential and corporate. <\/p>\n\n\n\n

She spent about five years evaluating platforms and kept hitting the same gap. \u201cThere was always a question, like where does the data live?\u201d O\u2019Connor said. About three years ago, a consultant gave her advice she defended against internal pushback: \u201cWait for your ERP. They\u2019re gonna get there.\u201d <\/p>\n\n\n\n

JBG Smith joined the Smart Lease beta last year. \u201cWhat the product was when we started the beta versus what\u2019s rolling out \u2026 is phenomenal,\u201d she said, pointing to amendments in particular. At the time of the panel, the release was set for October 22, with JBG Smith planning to go live after the upgrade.\u00a0\u00a0<\/p>\n\n\n\n

The company was formed through a merger and never re-abstracted its leases. Because the data already lives in the ERP, amendment abstraction in Smart Lease means \u201cI don\u2019t have to reabstract my whole portfolio,\u201d O\u2019Connor said.\u00a0<\/p>\n\n\n\n

How did JBG Smith bring users into AI adoption?\u00a0<\/h2>\n\n\n\n

By involving them from the start. \u201cIt\u2019s much easier to get adoption when you have the users themselves involved from the beginning,\u201d O\u2019Connor said. Her manager of lease abstraction trained the agent during the beta. <\/p>\n\n\n\n

JBG Smith\u2019s IT team built a controlled environment with room to experiment, and employees meet to share how they use the tools. Next, the company plans smaller steering committees in each group to learn how people use existing software before moving them to Smart Lease and Voyager Commercial 8. <\/p>\n\n\n\n

What does ICSC\u2019s CEO say about AI adoption?\u00a0<\/h2>\n\n\n\n

Tom McGee, CEO of ICSC, a global retail real estate membership organization, said confusion is the main obstacle. \u201cThere\u2019s a lot of confusion around AI just in regard to what it is and how to adopt it,\u201d he said. <\/p>\n\n\n\n

Commercial real estate is data rich, he said, but \u201call the systems don\u2019t necessarily talk to each other.\u201d He called Yardi Virtuoso\u2019s integration approach \u201ckind of right on.\u201d <\/p>\n\n\n\n

What are Hudson Pacific & JBG Smith watching next?\u00a0<\/h2>\n\n\n\n

Hudson Pacific turned on the Deal Manager connector a couple of weeks before the summit. Karpel expects it to let the leasing team ask about pipeline data and active leases together. \u201cI think will be a game changer for our leasing team,\u201d he said. <\/p>\n\n\n\n

JBG Smith plans to follow Smart Lease with Deal Manager and Floor Plan Manager. <\/p>\n\n\n\n

What does AI governance in commercial real estate require?\u00a0\u00a0<\/h2>\n\n\n\n

Governance came before scale on the panel: Yardi is adding write access to Claude in small steps, Hudson Pacific trained users before it piloted and JBG Smith brought users in from the start. If your team is planning its own rollout, explore how Yardi Virtuoso<\/a> connects Claude to your Voyager data.<\/p>\n\n\n\n","protected":false},"excerpt":{"rendered":"

AI governance in commercial real estate was the common thread at a Yardi Executive Summit panel. Hudson Pacific and JBG Smith explain how they trained users, piloted tools and built adoption.<\/p>\n","protected":false},"author":616,"featured_media":64782,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_s2mail":"yes","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3355,3245,3260,3310],"tags":[],"class_list":["post-64781","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","category-commercial","category-virtuoso","category-voyager-commercial"],"acf":[],"yoast_head":"\nYardi Blog<\/title>\n<meta name=\"description\" content=\"AI governance in commercial real estate starts with training and pilots. 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