Your applicants and residents don\u2019t think in workflows. To them, searching for housing, completing applications, requesting accommodations and submitting paperwork are all part of one goal: finding and upholding stable housing for themselves and their family.<\/p>\n\n\n\n
Often, these processes that make up your housing organization are spread across multiple teams and systems, creating delays and frustration for both residents and staff. A simple accommodation request may need to involve resident services, property management and maintenance teams who are all working separately to reach the same outcome.<\/p>\n\n\n\n
A fully connected experience with agentic workflows helps bring these pieces together. When all workflows are connected in one experience, housing organizations can reduce delays caused by miscommunication and get their residents and applicants the swift service they need.<\/p>\n\n\n\n
At this year\u2019s Affordable Housing and PHA Forum, Yardi Vice President Chuck Manly took the stage to show attendees how Virtuoso Enterprise, Yardi\u2019s AI platform, can improve workflows for affordable housing providers and housing authorities.<\/p>\n\n\n\n
Let\u2019s walk through a full cycle scenario of how applicants, residents and employees can use the AI tools to streamline housing search, application review, resident services and operations across departments.<\/p>\n\n\n\n
Most applicants begin the journey by searching online for \u201caffordable housing near me.\u201d From there, they land on property websites, often unsure if they qualify or are hesitant to begin the process.<\/p>\n\n\n\n
Here is how AI empowers the applicant: Virtuoso AI-powered chatbots allow applicants to simply ask, \u201cWill I qualify for affordable housing?\u201d The bots can provide instant guidance on property data based on income limits and household size.<\/p>\n\n\n\n
And get this \u2014 if an application is started and not completed, automated responses can help the applicant get right back on track by prompting them to continue.<\/p>\n\n\n\n
But then comes the dreaded paperwork … the paystubs, bank statements, maybe a trip to the office. These can be significant speedbumps that delay the search for housing.<\/p>\n\n\n\n
With the tap of a link, applicants can now launch automated verification tools that allow them to securely connect financial accounts and provide income and asset information. A process that once felt like doing your taxes is now far more straightforward with AI.<\/p>\n\n\n\n