{"id":57709,"date":"2026-06-16T08:00:00","date_gmt":"2026-06-16T15:00:00","guid":{"rendered":"https:\/\/www.yardi.com\/blog\/?p=57709"},"modified":"2026-06-16T08:26:47","modified_gmt":"2026-06-16T15:26:47","slug":"ai-readiness-multifamily","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/","title":{"rendered":"Multifamily AI readiness: Find the right people, process & partners"},"content":{"rendered":"\n

Artificial intelligence is reshaping how multifamily operators run their organization. But for many owners and operators, the path to implementation isn\u2019t always clear. Multifamily AI readiness looks different for every portfolio and knowing where to begin makes all the difference. Where do you start? What do you build first? How do you involve your teams?<\/p>\n\n\n\n

Cindy Fisher, president of KETTLER<\/a>, asked those same questions. With roughly 30,000 units under management and on track for 35,000 by year’s end, KETTLER has consistently looked for ways to do more for their teams and their residents. As an early participant in Yardi\u2019s agentic AI program, Cindy developed a practical, people-first approach to deploying AI that other operators can learn from.<\/p>\n\n\n\n

Start with your process, not your technology<\/h2>\n\n\n\n

Before KETTLER deployed a single AI agent, Cindy and her team did something simple: They mapped their workflows.<\/p>\n\n\n\n

\u201cYou have to know your workflows. You have to know your process. You have to talk to the people who are executing the work every day,\u201d Cindy said. \u201cYou have to ask teams where they see the most friction and the biggest pain points in their day-to-day work.\u201d<\/p>\n\n\n\n

\"Stylized<\/figure>\n\n\n\n

The approach is methodical. KETTLER brings the right people into a room, finance, accounting, site team members, central office staff and leadership. Then, they go through each process together.<\/p>\n\n\n\n

\u201cIt\u2019s so organic for people to identify their pain points,\u201d Cindy said. \u201cIn less than an eight-hour day, we ran through the process, identified everything, prioritized it and got everybody aligned.\u201d<\/p>\n\n\n\n

Once a workflow is understood and documented, it becomes a candidate for agentic deployment. Cindy uses a simple but effective mental model: swim lanes. \u201cThink of swim lanes. When you map out a workflow, you put in your roles, and you keep them in their swim lane. We\u2019re simply adding another role and calling it the agent.\u201d<\/p>\n\n\n\n

This framing makes all the difference. AI agents won’t replace people. They will join the process.<\/p>\n\n\n\n

Involve your team from the beginning<\/h2>\n\n\n\n

Change management is one of the biggest barriers to AI adoption, and Cindy addresses it early. By bringing people in from the process mapping stage from day one, KETTLER turns potential skeptics into advocates.<\/p>\n\n\n\n

\u201cNow I have a group that\u2019s engaged and ready to embrace this,\u201d she said. \u201cWhen people are part of the process from the beginning, change management becomes a whole lot easier.\u201d<\/p>\n\n\n\n

The goal isn\u2019t efficiency for its own sake. It\u2019s giving people their time back. Cindy is direct about this: Every hour a team member spends compiling data at a computer is an hour they\u2019re not spending on a property with residents or helping lease apartments.<\/p>\n\n\n\n

\u201cThis is a huge opportunity to give back to the people who I think are the heroes in multifamily,\u201d she said. \u201cBring balance back to their jobs and make them excited to be in this industry.\u201d<\/p>\n\n\n\n

Make sure your data is ready<\/h2>\n\n\n\n

AI is only as good as the data behind it. For Cindy, a consolidated data foundation is a technical and strategic requirement.<\/p>\n\n\n\n

\u201cData is huge to me. I measure everything. We measure everything, and we monitor everything,\u201d she said. \u201cBeing able to have a consolidated data view and data structure helps us move to the next generation of analytics and use data to improve performance.\u201d<\/p>\n\n\n\n

Operators who work across disconnected systems will find AI harder to deploy effectively. One single, connected platform gives AI agents the clean, reliable data they need to perform. It also gives leadership the visibility to measure results.<\/p>\n\n\n\n

\u201cIt\u2019s time that we have to show our work,\u201d Cindy said. \u201cWe have to show that technology is actually going to help the asset perform.\u201d<\/p>\n\n\n\n

Choose a partner, not just a product<\/h2>\n\n\n\n

Perhaps the most important factor in KETTLER\u2019s AI journey isn\u2019t the technology itself. It\u2019s the partnership behind it.<\/p>\n\n\n\n

When Cindy began to lay out KETTLER\u2019s AI vision, she turned to Yardi first. \u201cI leaned into Yardi and said, \u2018Here\u2019s what I\u2019m thinking. How am I going to make this come to life?\u2019\u201d<\/p>\n\n\n\n

A collaborative approach, grounded in a long-standing strategic relationship, made the decision easy. \u201cIt really came down to a simple decision. The strategic partnership was the foundation. Yardi took the time to understand our strategy and vision, then showed us a roadmap to get there.\u201d<\/p>\n\n\n\n

The right technology partner doesn\u2019t sell you a solution. They help you build one that fits your operation and your goals. For operators evaluating AI, that distinction is worth considering.<\/p>\n\n\n\n

\"Stylized<\/figure>\n\n\n\n

\u201cWe\u2019re not just buying a product. We\u2019re building agents,\u201d Cindy said. \u201cYardi is allowing us to figure out what agents we need to build, how we optimize our process and how we build our workflows.\u201d<\/p>\n\n\n\n

Where to begin<\/h2>\n\n\n\n

AI readiness doesn\u2019t require a complete overhaul. It requires clarity in your workflows, your data and your partner. Start by talking to your teams. Map your processes. Identify friction and pain points. Then evaluate technology partners and find one who will meet you where you are and help you reach your goals.<\/p>\n\n\n\n

KETTLER is doing exactly that, and the results are already taking shape. Hear directly from Cindy as she presents Agents of Change: How AI Is Redefining Rental Housing Performance <\/em>at NAA Apartmentalize 2026. Add the session to your conference planner<\/a>.<\/p>\n\n\n\n

Ready to explore what AI can do for your portfolio? Learn more about Virtuoso Enterprise and connect with our team.<\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

KETTLER president, Cindy Fisher, shares a practical, people-first approach to deploying AI that multifamily operators can start using today.<\/p>\n","protected":false},"author":3560,"featured_media":57710,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_s2mail":"yes","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3355,3213,3260],"tags":[],"class_list":["post-57709","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","category-multifamily","category-virtuoso"],"acf":[],"yoast_head":"\nYardi Blog<\/title>\n<meta name=\"description\" content=\"Learn how multifamily operators can build AI readiness by mapping workflows, aligning teams and choosing the right technology partner.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Multifamily AI readiness: Find the right people, process & partners\" \/>\n<meta property=\"og:description\" content=\"Not sure where to start with AI? KETTLER's Cindy Fisher shares a practical approach every multifamily operator can learn from.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/\" \/>\n<meta property=\"og:site_name\" content=\"Yardi Blog\" \/>\n<meta property=\"article:published_time\" content=\"2026-06-16T15:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-16T15:26:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2026\/06\/AI-readiness-in-multifamily-with-KETTLER.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jake Davis\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:description\" content=\"Not sure where to start with AI? KETTLER's Cindy Fisher shares a practical approach every multifamily operator can learn from.\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jake Davis\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/\",\"url\":\"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/\",\"name\":\"Multifamily AI readiness: Find the right people, process & partners\",\"isPartOf\":{\"@id\":\"https:\/\/www.yardi.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2026\/06\/AI-readiness-in-multifamily-with-KETTLER.jpg\",\"datePublished\":\"2026-06-16T15:00:00+00:00\",\"dateModified\":\"2026-06-16T15:26:47+00:00\",\"author\":{\"@id\":\"https:\/\/www.yardi.com\/blog\/#\/schema\/person\/b1aa03716386938ce8308dc383aac872\"},\"description\":\"Learn how multifamily operators can build AI readiness by mapping workflows, aligning teams and choosing the right technology partner.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/#primaryimage\",\"url\":\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2026\/06\/AI-readiness-in-multifamily-with-KETTLER.jpg\",\"contentUrl\":\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2026\/06\/AI-readiness-in-multifamily-with-KETTLER.jpg\",\"width\":1920,\"height\":1080,\"caption\":\"alt=\\\"\\\"\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.yardi.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Multifamily AI readiness: Find the right people, process & partners\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.yardi.com\/blog\/#website\",\"url\":\"https:\/\/www.yardi.com\/blog\/\",\"name\":\"Yardi Blog\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.yardi.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.yardi.com\/blog\/#\/schema\/person\/b1aa03716386938ce8308dc383aac872\",\"name\":\"Jake Davis\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.yardi.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2026\/05\/Jake-Davis-Headshot.png?w=96\",\"contentUrl\":\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2026\/05\/Jake-Davis-Headshot.png?w=96\",\"caption\":\"Jake Davis\"},\"description\":\"Jake Davis is a Texas-based marketing campaign specialist at Yardi who writes about multifamily technology and the future of property management. He specializes in turning complex ideas into clearer stories, with a focus on AI and proptech innovation.\",\"url\":\"https:\/\/www.yardi.com\/blog\/author\/jake-davis\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Yardi Blog","description":"Learn how multifamily operators can build AI readiness by mapping workflows, aligning teams and choosing the right technology partner.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/","og_locale":"en_US","og_type":"article","og_title":"Multifamily AI readiness: Find the right people, process & partners","og_description":"Not sure where to start with AI? KETTLER's Cindy Fisher shares a practical approach every multifamily operator can learn from.","og_url":"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/","og_site_name":"Yardi Blog","article_published_time":"2026-06-16T15:00:00+00:00","article_modified_time":"2026-06-16T15:26:47+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2026\/06\/AI-readiness-in-multifamily-with-KETTLER.jpg","type":"image\/jpeg"}],"author":"Jake Davis","twitter_card":"summary_large_image","twitter_description":"Not sure where to start with AI? KETTLER's Cindy Fisher shares a practical approach every multifamily operator can learn from.","twitter_misc":{"Written by":"Jake Davis","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/","url":"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/","name":"Multifamily AI readiness: Find the right people, process & partners","isPartOf":{"@id":"https:\/\/www.yardi.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/#primaryimage"},"image":{"@id":"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/#primaryimage"},"thumbnailUrl":"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2026\/06\/AI-readiness-in-multifamily-with-KETTLER.jpg","datePublished":"2026-06-16T15:00:00+00:00","dateModified":"2026-06-16T15:26:47+00:00","author":{"@id":"https:\/\/www.yardi.com\/blog\/#\/schema\/person\/b1aa03716386938ce8308dc383aac872"},"description":"Learn how multifamily operators can build AI readiness by mapping workflows, aligning teams and choosing the right technology partner.","breadcrumb":{"@id":"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/#primaryimage","url":"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2026\/06\/AI-readiness-in-multifamily-with-KETTLER.jpg","contentUrl":"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2026\/06\/AI-readiness-in-multifamily-with-KETTLER.jpg","width":1920,"height":1080,"caption":"alt=\"\""},{"@type":"BreadcrumbList","@id":"https:\/\/www.yardi.com\/blog\/ai-readiness-multifamily\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.yardi.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Multifamily AI readiness: Find the right people, process & partners"}]},{"@type":"WebSite","@id":"https:\/\/www.yardi.com\/blog\/#website","url":"https:\/\/www.yardi.com\/blog\/","name":"Yardi Blog","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.yardi.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.yardi.com\/blog\/#\/schema\/person\/b1aa03716386938ce8308dc383aac872","name":"Jake Davis","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.yardi.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2026\/05\/Jake-Davis-Headshot.png?w=96","contentUrl":"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2026\/05\/Jake-Davis-Headshot.png?w=96","caption":"Jake Davis"},"description":"Jake Davis is a Texas-based marketing campaign specialist at Yardi who writes about multifamily technology and the future of property management. He specializes in turning complex ideas into clearer stories, with a focus on AI and proptech innovation.","url":"https:\/\/www.yardi.com\/blog\/author\/jake-davis\/"}]}},"jetpack_featured_media_url":"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2026\/06\/AI-readiness-in-multifamily-with-KETTLER.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/posts\/57709","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/users\/3560"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/comments?post=57709"}],"version-history":[{"count":4,"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/posts\/57709\/revisions"}],"predecessor-version":[{"id":57727,"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/posts\/57709\/revisions\/57727"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/media\/57710"}],"wp:attachment":[{"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/media?parent=57709"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/categories?post=57709"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/tags?post=57709"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}