{"id":5471,"date":"2013-03-07T05:00:28","date_gmt":"2013-03-07T13:00:28","guid":{"rendered":"http:\/\/www.yardi.com\/blog\/?p=5471"},"modified":"2021-02-03T16:26:22","modified_gmt":"2021-02-04T00:26:22","slug":"cory-hawkes","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/cory-hawkes\/","title":{"rendered":"Cory Hawkes"},"content":{"rendered":"

\"Cory<\/a>When it comes to pursuing the things he is passionate about, Cory Hawkes doesn\u2019t cut any corners. Point2<\/a>\u2019s Manager of Customer Care wears his heart on his sleeve, whether he\u2019s supporting his favorite Canadian Football League team, playing his favorite sport, or working with his top-notch team of customer care specialists.<\/p>\n

A Point2 employee since 2007, Cory worked his way up from customer care representative to manager of the department with some of the same skills that have made him one of Saskatoon\u2019s top curlers. He\u2019s dedicated, committed, patient and persistent. For our American readers who find curling to be a totally foreign concept, Cory describes the sport as similar to shuffleboard \u2013 but played on sheets of ice.<\/p>\n

\u201cYou\u2019re shooting a rock, a 42-pound piece of granite, down a 100-plus foot sheet of ice and trying to get it to stop in the rings that are under the ice at the other end,\u201d he explained. Sounds like a pleasant test of skill, but curling is in fact highly competitive, physically demanding, and very strategic. Curling is played by four-person teams, inspiring close bonding and camaraderie.<\/p>\n

An avid curler since age nine, Cory plays in three leagues during the winter months and teaches more novice curlers how to improve their skills. He\u2019s on the ice daily, and at the time of our interview, his team was holding the first place spot in each of the three leagues. They\u2019re past club champions, meaning they bested the top teams out of 16 leagues in Saskatoon, and have also competed strongly against other top curlers from Saskatchewan.<\/p>\n

He still has hope of taking his participation in the sport to a higher level. Curling was officially added to the sports contested at the Winter Olympic Games in 1998.<\/p>\n

When the curling season is over, Cory channels his competitive passion into rooting for the CFL\u2019s Saskatchewan Roughriders. He holds season tickets to the team\u2019s home games in Regina and enjoys road tripping with his friends to show support for the Roughriders. Their memorabilia is \u00a0all over his office \u2013 and apparently decorates much of his home, too.<\/p>\n

When it comes to his work at Point2, Cory is also a committed team player. He found the company while job hunting after graduation from the University of Saskatchewan, where he earned a degree in commerce and management. \u00a0His favorite part about his job is the people he works with.<\/p>\n

\u201cWe have such a good team. We come to work and we work hard, and there are stressful days and stressful calls, but at the end of the day we have a good time, too. Everybody enjoys coming here on a day to day basis. That makes such a huge difference.\u201d<\/p>\n

Point2\u2019s customer care team spends their time fielding calls from the real estate agents, brokers and associations who use the Point2 software platform to market real estate skills, services and inventory, as well as distribute property listings to dozens of Internet sites via syndication. Inquiries range from the basic to highly technical, requiring a team of support personnel with a broad range of knowledge and the ability to think on their feet while solving complicated problems.<\/p>\n

\u201cWhen someone calls with a problem, we\u2019re there for them. If they need a hand-hold all the way through, we\u2019re there for them. If they just have a quick question, we\u2019re there for that too,\u201d Cory said. He takes great pride when customers write in to compliment a positive experience they\u2019ve had with Point2\u2019s responsive customer care team. Equally exciting is hearing from clients about their marketing successes using the product.<\/p>\n

\u201cIt\u2019s such a useful tool for marketing, just for getting their name out there. When they enter a listing, they can syndicate it to 40-plus other websites, like New York Times, Google, Yahoo, and others. Someone will call and say: \u2018We got a lead from HotPads \u2013 I didn\u2019t even realize it was going there, but this is awesome!\u2019\u201d<\/p>\n