{"id":53832,"date":"2026-04-21T06:00:00","date_gmt":"2026-04-21T13:00:00","guid":{"rendered":"https:\/\/www.yardi.com\/blog\/?p=53832"},"modified":"2026-04-16T09:34:38","modified_gmt":"2026-04-16T16:34:38","slug":"manor-village-success-story","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/manor-village-success-story\/","title":{"rendered":"Client success: How The Manor Village brought teams together"},"content":{"rendered":"\n
\"The<\/figure>\n\n\n\n

A fully integrated solution touches every aspect of the business for The Manor Village & Statesman USA<\/a> \u2014 from tracking prospective residents to digital leases, payments, resident care and business performance insight. But it wasn\u2019t always that way.<\/p>\n\n\n\n

We recently interviewed Nicolle Blais, chief operating officer, to learn how the company aligned teams around connected data.<\/p>\n\n\n\n

\u201cImplementing Yardi has significantly streamlined our processes,\u201d Blais said. \u201cThe benefits of using a fully integrated solution have had a meaningful impact on the efficiency of our operations.\u201d<\/p>\n\n\n\n

The challenge: Disjointed systems & workflows<\/h2>\n\n\n\n

Before using the Yardi Senior Living Suite<\/a>, The Manor Village lacked a centralized platform, which made processes inefficient and difficult to manage consistently across the organization.<\/p>\n\n\n\n

\u201cOur systems and workflows were piecemeal and extremely disjointed,\u201d Blais said.<\/p>\n\n\n\n

The solution: Yardi Senior Living Suite<\/h2>\n\n\n\n

With a fully integrated solution, The Manor Village gained end-to-end visibility into the prospect journey and seamless collaboration between wellness and leasing staff, using Yardi Senior CRM<\/a> and Yardi EHR<\/a>.<\/p>\n\n\n\n

Wellness teams complete initial health assessments once, with residents\u2019 level-of-care data automatically flowing into the CRM software. Leasing teams generate proposals and lease agreements faster, reducing manual steps and improving the prospect experience.<\/p>\n\n\n\n

The story: Bringing teams together<\/h2>\n\n\n\n

The Manor Village unified operations on one platform, connecting teams across the resident lifecycle. Centralized leasing, clinical assessments, accounting and operations data give all departments a clearer and more consistent view of resident information.<\/p>\n\n\n\n

They reduced reliance on manual steps and paper-based steps with digital workflows for payments, leases, invoices, accounts payable and resident financial transactions, thanks to tools like Yardi Voyager Senior Housing<\/a> and Yardi PayScan<\/a>.\u00a0RentCafe Senior Living Portal<\/a>\u00a0includes convenient online access to payments and documents for residents and their representatives.<\/p>\n\n\n\n

\u201cYardi EHR has been a game changer for our staff,\u201d according to Blais, because they can schedule assessments, generate service plans and create care tasks\/ADLs that are all tracked directly in the system.<\/p>\n\n\n\n

This is just the beginning. The Manor Village is implementing Yardi Senior IQ<\/a> for informed decision-making and future growth.<\/p>\n\n\n\n

 \u201cWe\u2019re very much looking forward to leveraging customized dashboards that will provide both high-level insights and department-specific data, which will be highly valuable to our operational team,\u201d Blais said.<\/p>\n\n\n\n

What\u2019s next<\/h2>\n\n\n\n

How can you go from paper to centralized workflows like The Manor Village? Read their story<\/a> for more insights into how they did it.<\/p>\n","protected":false},"excerpt":{"rendered":"

Learn how The Manor Village & Statesman USA replaced disconnected systems and manual processes with efficient digital workflows. <\/p>\n","protected":false},"author":3663,"featured_media":53833,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_s2mail":"yes","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3306,4,3290,2952,3309],"tags":[],"class_list":["post-53832","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ehr","category-news","category-senior-crm","category-senior-living","category-voyager-senior-housing"],"acf":[],"yoast_head":"\nYardi Blog<\/title>\n<meta name=\"description\" content=\"Learn how The Manor Village & Statesman USA replaced disconnected systems and manual processes with efficient digital workflows.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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