{"id":41075,"date":"2025-09-03T06:00:00","date_gmt":"2025-09-03T13:00:00","guid":{"rendered":"https:\/\/www.yardi.com\/blog\/?p=41075"},"modified":"2026-02-22T15:33:49","modified_gmt":"2026-02-22T23:33:49","slug":"harmony-senior-services-success","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/harmony-senior-services-success\/","title":{"rendered":"Centralized data success: Harmony Senior Services testimonial"},"content":{"rendered":"\n
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As expectations for speed and responsiveness rise, progress depends on how well we use technology to serve people. In the senior living industry, operators are seeking tools that deliver data quickly, securely and intelligently.<\/p>\n\n\n\n

Harmony Senior Services<\/a> found that centralized data is the key to efficiency. With the Yardi Senior Living Suite<\/a>, they connected all their processes for seamless data flow and accessible reports.<\/p>\n\n\n\n

In this testimonial video, Tonya Ballard, director of sales enablement, describes how Harmony achieved full data integration across departments to support sales, financial and clinical teams. Read the highlights below or watch the video now<\/a>.<\/p>\n\n\n\n

Challenges of disparate data<\/h2>\n\n\n\n

The previous senior living operations software that Harmony used didn\u2019t have everything in one system. Staff had to go to the external sources to bring data in, which was time consuming \u2014 especially to fix errors.<\/p>\n\n\n\n

\u201cThere were huge data inconsistencies and lack of verification of data being put into the system,\u201d Ballard explained.<\/p>\n\n\n\n

The complete resident journey in Yardi<\/h2>\n\n\n\n

Now all the data from prospect to billing is in one place.<\/p>\n\n\n\n

\u201cAll the data feeds from Senior CRM where the prospect comes in, over to the clinical side, over to the billing side,\u201d she said. \u201cIt\u2019s made us more efficient, and it\u2019s easier for the community as a whole.\u201d<\/p>\n\n\n\n

Harmony is also using electronic leasing so \u201cwe don\u2019t have to worry about paper copies floating around.\u201d<\/p>\n\n\n\n

Positive feedback from sales, financial & clinical teams<\/h2>\n\n\n\n

Ballard said she has heard really good feedback across Harmony Senior Services departments and communities.<\/p>\n\n\n\n

Real-time insights for the sales team<\/h3>\n\n\n\n

\u00a0\u201cOn the sales side, they love having the data tools and reporting right there,” she said. “They can see the life cycle. They can see the sources that are working best for them.\u201d<\/p>\n\n\n\n

Aligned care & billing teams<\/h3>\n\n\n\n

\u201cOn the financial side, we can see the actual versus recommended billing. We\u2019re coming straight from clinical, the assessment, over to the billing side. When we\u2019re giving the residents the care they need, we can also make sure we\u2019re billing them appropriately.\u201d<\/p>\n\n\n\n

Watch the full video<\/h2>\n\n\n\n

To hear the complete testimonial, watch the video below.<\/p>\n\n\n\n

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