{"id":38450,"date":"2024-08-27T14:00:00","date_gmt":"2024-08-27T21:00:00","guid":{"rendered":"https:\/\/www.yardi.com\/blog\/?p=38450"},"modified":"2026-02-27T02:36:14","modified_gmt":"2026-02-27T10:36:14","slug":"yasc-2024-multifamily-spotlight","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/yasc-2024-multifamily-spotlight\/","title":{"rendered":"YASC Multifamily Spotlight"},"content":{"rendered":"<p>2024 is a big year for Yardi, and it\u2019s not just because we\u2019re celebrating 40 years in business. This year marks an exciting shift in our innovation process, exemplified by the new AI solutions presented during YASC 2024\u2019s opening spotlight session for multifamily.<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-large is-resized\"><\/figure>\n<\/div>\n<p>Here\u2019s a recap of innovations and features unveiled during the event.<\/p>\n<p><strong>Marketing with AI<\/strong><\/p>\n<p>Ready to streamline content creation and optimize marketing spend? As Esther Bonardi, Yardi vice president of corporate marketing and REACH by RentCafe, put it, \u201cAI is everywhere, and it\u2019s impacting all of our development from the time renters start looking for their apartment, and all the way until they\u2019re renewing their lease.\u201d<\/p>\n<p>Here\u2019s a peek at new AI-driven solutions to help you drive more quality prospects.<\/p>\n<p><strong>Simplifying content creation with Creator by Virtuoso<\/strong><\/p>\n<p>The new Creator by Virtuoso \u2014 included in Marketing IQ Genius \u2014 uses AI to generate and schedule content for property websites. Whether it\u2019s page narratives, blog posts or Google Business Profile updates, content creation has never been easier.<\/p>\n<p>Marketers can now update websites and social feeds with minimal effort, ensuring they stay competitive in the digital landscape.<\/p>\n<p><strong>Data-driven budgeting and strategy<\/strong><\/p>\n<p>Marketing IQ Genius also includes more advanced SEO and PPC reporting, as well as PPC budget recommendations powered by machine learning. Get strategic suggestions that help you make informed decisions about your advertising spend.\u00a0<\/p>\n<p>Allocate budgets more effectively and drive better results based on real-time data and insights.<\/p>\n<p><strong>Speed to lease: Accelerating the customer journey with AI<\/strong><\/p>\n<p>\u201cDays equal dollars when it comes to vacancy loss,\u201d Paul Yount, industry principal, said to a crowd of multifamily professionals \u2014 but not before he somehow weaved a baby picture of himself onto a slide. (It all connected to his YASC session, \u201cBack to the Future of Leasing and AI.\u201d)<\/p>\n<p>Speed is everything when it comes to turning your prospect into a resident \u2014 and our AI initiatives are making that process even faster. Here are some updates that will help you reduce vacancy loss.<\/p>\n<p><strong>More efficient leasing<\/strong><\/p>\n<p>Chat IQ, powered by Yardi Virtuoso, provides instant, personalized responses to your customers that keep them engaged and informed throughout their leasing journey. Plus, our income and identity verification solutions streamline approvals, ensuring maximum speed when it comes to converting an inquiry into a lease.<\/p>\n<p><strong>Self-serve maintenance<\/strong><\/p>\n<p>Our new self-serve maintenance feature guides residents through minor fixes, reducing the hassle associated with maintenance <em>and <\/em>the workload on property managers. This not only enhances resident satisfaction but also frees up time for teams to focus on more strategic tasks.<\/p>\n<p><strong>Yardi Energy<\/strong><\/p>\n<p>Yardi Energy has exciting new updates in store to help you manage energy usage more efficiently, so you can reduce cost while aligning with environmental best practices.<\/p>\n<p><strong>Enhancing the resident experience<\/strong><\/p>\n<p>We\u2019re also rolling out new innovations that will make your resident experience even better. Get ready for increased resident satisfaction and renewals.<\/p>\n<p><strong>Rewards by RentCafe<\/strong><\/p>\n<p>Resident retention is key to long-term success, and our new rewards program for residents is designed to do just that. Rewards by RentCafe incentivizes your residents to pay rent on time by rewarding them for on-time rent payments and subscriptions to <a href=\"https:\/\/info.yardi.com\/residentservices\">Resident Services by ResidentShield<\/a>. Points can be redeemed for fun things like travel and shopping, helping you enhance satisfaction.<\/p>\n<p><strong>Resident Services by ResidentShield <\/strong><strong><\/strong><\/p>\n<p>As just mentioned, we\u2019ve rolled out a <a href=\"https:\/\/info.yardi.com\/residentservices\">comprehensive suite of resident services<\/a> that cater to every stage of the resident lifecycle.<\/p>\n<p>But the highlight is our move-in tracker, which simplifies the move-in process for residents by giving them one place to sign up and activate all the essentials, like Wi-Fi and electricity. This helps them feel at home from day one, and gives you bonus points for a seamless experience \u2014 without extra effort on your part.<\/p>\n<p><strong>The roadmap<\/strong><\/p>\n<p>A preview of enhancements you can take advantage of now, or soon!<\/p>\n<p><strong>Chat IQ<\/strong><\/p>\n<p>It just keeps getting better with Chat IQ. This is what\u2019s in store in our latest version of the AI-powered chatbot:<\/p>\n<ul class=\"wp-block-list\">\n<li>Consistent brand tone<\/li>\n<li>OpenAI ChatGPT integration<\/li>\n<li>Dynamic responses<\/li>\n<li>Multi-question handling<\/li>\n<li>New voice options<\/li>\n<\/ul>\n<p><strong>CRM IQ<\/strong><\/p>\n<p>It\u2019s now easier to track leads, manage communications and nurture relationships with CRM IQ. The latest improvements support a faster lead-to-lease cycle while improving overall retention rates.<\/p>\n<p><strong>Voyager 8\u00a0<\/strong><\/p>\n<p>Our latest updates to Voyager 8 are designed to improve user experience and functionality. Think: a sleek, user-friendly interface and more powerful capabilities to help you connect and streamline every process across your portfolio.<\/p>\n<p>As Dewayne Jordan, team lead at Yardi, put it, \u201cVoyager 8 is ready. We\u2019re ready \u2014 are you ready?\u201d<\/p>\n<p><strong>The best is yet to come<\/strong><\/p>\n<p>With AI, partnership and customer service at the core of our framework, we\u2019re excited to step into our next era of property management innovation. As we look back at the last 40 years, it\u2019s safe to say that we think the next 40 will be even better.<\/p>\n<p>Can\u2019t make it to YASC? <a href=\"https:\/\/info.yardi.com\/leasing-success\">Book a call with a Yardi rep<\/a> or <a href=\"https:\/\/www.yardi.com\/events\/webinars\/\">watch a webinar<\/a>!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>2024 is a big year for Yardi, and it\u2019s not just because we\u2019re celebrating 40 years in business. This year marks an exciting shift in our innovation process, exemplified by the new AI solutions presented during YASC 2024\u2019s opening spotlight session for multifamily. Here\u2019s a recap of innovations and features unveiled during the event. Marketing [&hellip;]<\/p>\n","protected":false},"author":2717,"featured_media":38465,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_s2mail":"yes","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3213,6],"tags":[29,39],"class_list":["post-38450","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-multifamily","category-technology","tag-multifamily","tag-yasc"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v24.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Yardi Blog<\/title>\n<meta name=\"description\" content=\"As Yardi celebrates 40 years of innovation at YASC 2024, look at new enhancements and what\u2019s in the pipeline for multifamily.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.yardi.com\/blog\/yasc-2024-multifamily-spotlight\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"YASC Multifamily Spotlight\" \/>\n<meta property=\"og:description\" content=\"As Yardi celebrates 40 years of innovation at YASC 2024, look at new enhancements and what\u2019s in the pipeline for multifamily.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.yardi.com\/blog\/yasc-2024-multifamily-spotlight\/\" \/>\n<meta property=\"og:site_name\" content=\"Yardi Blog\" \/>\n<meta property=\"article:published_time\" content=\"2024-08-27T21:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-27T10:36:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2024\/08\/MF-team.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2016\" \/>\n\t<meta property=\"og:image:height\" content=\"1512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Vianna Mossman\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vianna Mossman\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.yardi.com\/blog\/yasc-2024-multifamily-spotlight\/\",\"url\":\"https:\/\/www.yardi.com\/blog\/yasc-2024-multifamily-spotlight\/\",\"name\":\"YASC 2024 Multifamily Spotlight Recap - 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