{"id":37048,"date":"2023-11-14T03:52:00","date_gmt":"2023-11-14T11:52:00","guid":{"rendered":"https:\/\/www.yardi.com\/blog\/?p=37048"},"modified":"2026-02-19T15:01:21","modified_gmt":"2026-02-19T23:01:21","slug":"optech-2023-recap","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/optech-2023-recap\/","title":{"rendered":"OPTECH 2023"},"content":{"rendered":"\n<p>From Nov. 1-3, NMHC OPTECH brought together the brightest minds and the latest innovations in the multifamily industry. Las Vegas was the hub of important conversations surrounding the present and future of real estate technology. Here\u2019s a quick recap of the event, including more information about the new AI-driven, human-centered solutions we recently announced.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2023\/11\/1024_3microsoftteams-image.png\" alt=\"\" class=\"wp-image-37050\" style=\"width:400px\" srcset=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2023\/11\/1024_3microsoftteams-image.png 1024w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2023\/11\/1024_3microsoftteams-image.png?resize=768,432 768w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2023\/11\/1024_3microsoftteams-image.png?w=400 400w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2023\/11\/1024_3microsoftteams-image.png?w=500 500w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2023\/11\/1024_3microsoftteams-image.png?w=600 600w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2023\/11\/1024_3microsoftteams-image.png?w=720 720w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2023\/11\/1024_3microsoftteams-image.png?w=800 800w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2023\/11\/1024_3microsoftteams-image.png?w=1000 1000w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p><strong>Meet your maestro, Yardi Virtuoso<\/strong><\/p>\n\n\n\n<p>Whether you went in person or were staying updated from the sidelines, one innovation stood out amidst the bustle of the conference: Yardi Virtuoso. By weaving artificial intelligence across the Yardi platform, you\u2019re not just streamlining your processes \u2014 you\u2019re transforming workflows.<\/p>\n\n\n\n<p>Virtuoso is your gateway to a more efficient future. It offers an AI-powered agent that seamlessly integrates with Yardi solutions, revolutionizing your workflow through the power of generative AI. This new tech also leverages machine learning, natural language processing and more powerful capabilities to help solve problems in your day-to-day and drive your business forward:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tap into the power of an AI-powered assistant to do more with less \u2013 effortlessly track tasks, generate reports and more with a simple voice command<\/li>\n\n\n\n<li>Significantly reduce invoice processing time and cost<\/li>\n\n\n\n<li>Improve prospect and resident communications with a bot that can chat, text, email and call<\/li>\n<\/ul>\n\n\n\n<p>It\u2019s the future of AI in real estate. Virtuoso doesn\u2019t just analyze, it harmonizes \u2014 bringing together disparate, manual parts of your workflow and creating an AI-powered, human-centered symphony. <a href=\"https:\/\/www.yardivirtuoso.com\/\">Stay updated<\/a>.<\/p>\n\n\n\n<p><strong>A medley of insights<\/strong><\/p>\n\n\n\n<p>Yardi leaders contributed to pivotal discussions at the event, delivering insights on technology\u2019s evolving role within the industry through the following sessions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Yardi Vice President Michael Tuer participated in the \u201cMultifamily Technology Spending and Staffing\u201d panel, offering insights on necessary adjustments the industry must make to navigate an increasingly tech-centric future.<\/li>\n\n\n\n<li>In \u201cOperationalizing Resident Fee Transparency Online,\u201d Yardi Industry Principal Chris Lindish shed light on how the industry is laying the groundwork for a more transparent, customer-first approach to online fee disclosures.<\/li>\n\n\n\n<li>In \u201cAI Use Cases: Now and Coming Soon,\u201d Yardi Vice President Richard Malpica helped highlight AI\u2019s role in property management, including the ways we can leverage it to streamline operations and increase NOI.<\/li>\n<\/ul>\n\n\n\n<p><strong>Exciting updates<\/strong><\/p>\n\n\n\n<p>Have you heard? Ahead of OPTECH, we made some big announcements. Here they are in case you missed it.<\/p>\n\n\n\n<p><strong>We\u2019ll handle all your incoming leads<\/strong><\/p>\n\n\n\n<p>Catching every lead is now easier (and more hands-off) than ever.<\/p>\n\n\n\n<p>When you pair CRM IQ and Chat IQ together, your customers will be automatically connected to a dedicated Yardi specialist if the bot is unable to answer a question. We don\u2019t anticipate this happening often, since Chat IQ <a href=\"https:\/\/resources.yardi.com\/documents\/4-bot-features-you-need-for-multifamily\/\">instantly answers 95% of prospect questions<\/a>, but we know there will still be inquiries that need a little more (human) attention.<\/p>\n\n\n\n<p>By harnessing the power of CRM IQ, a customer-centric system that gives you full visibility into prospect and resident workflows, with Chat IQ, an AI-driven bot that answers questions even after your agents log off, you tap into a whole new level of leasing efficiency.<\/p>\n\n\n\n<p>But don\u2019t take it from just us. <a href=\"https:\/\/www.yardi.com\/resources\/?market=multifamily&amp;autoplay=870402294&amp;\">Discover how The Lund Company saved their staff six hours a day<\/a> with the power duo.<\/p>\n\n\n\n<p><strong>Waving goodbye to ACH fees<\/strong><\/p>\n\n\n\n<p>Need we say more? Enjoy putting money back in your pocket with <a href=\"https:\/\/www.yardi.com\/news\/press-releases\/yardi-announces-the-elimination-of-ach-rent-payment-fees\/\">$0 ACH fees<\/a> for online rent payments in the United States and Canada. Goodbye transaction fees, hello hassle-free payments.<\/p>\n\n\n\n<p>The celebration continues with a resident rewards program set to launch in early 2024. This inclusive program will benefit residents paying rent online with any credit card. Stay tuned for more updates!<\/p>\n\n\n\n<p><strong>Ending on a high note<\/strong><\/p>\n\n\n\n<p>Team Yardi is thrilled to have connected with so many of you at NMHC OPTECH \u2014 your engagement and energy were our high notes! And for the lucky winner who scheduled a meeting at our booth and won a pair of Apple AirPods Max, we can\u2019t wait to see you rock them.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>From Nov. 1-3, NMHC OPTECH brought together the brightest minds and the latest innovations in the multifamily industry. Las Vegas was the hub of important conversations surrounding the present and future of real estate technology. Here\u2019s a quick recap of the event, including more information about the new AI-driven, human-centered solutions we recently announced.&nbsp; Meet [&hellip;]<\/p>\n","protected":false},"author":2717,"featured_media":37049,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_s2mail":"yes","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[2618,3213,4],"tags":[29],"class_list":["post-37048","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","category-multifamily","category-news","tag-multifamily"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v24.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Yardi Blog<\/title>\n<meta name=\"description\" content=\"Yardi unveiled new AI-driven, human-centered solutions at NMHC OPTECH 2023. 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