The senior living industry poses unique challenges. Elevated security is necessary to guard residents\u2019 protected health information. Additionally, the industry\u2019s 24\/7\/365 business model necessitates constant access to and frequent changes of said data. No one can miss a beat.<\/p>\n\n\n\n
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<\/figure><\/div>\n\n\n\n\u201cClinical staff are administering medications and providing care at all hours of the day and night. Outages and performance issues can have a critical impact, and impact their regulatory compliance, even if it occurs in the middle of the night,\u201d explains Lins.<\/p>\n\n\n\n
Factor in the industry\u2019s high turnover rates and the team is constantly engaged in client training.<\/p>\n\n\n\n
\u201cTo overcome those challenges, Yardi offers a free EHR Lite version of Yardi Aspire, an online learning management tool,\u201d says Lins. \u201cEHR Lite is a crucial part of the program that allows our team members to provide up-to-date training to multiple clients and their extensive user groups.\u201d<\/p>\n\n\n\n
The team also offers 24\/7 support through Senior Frontline. An EHR specialist is always available to provide training and emergency support when necessary.<\/p>\n\n\n\n
For the Consulting Practices and Implementations team, it\u2019s always all hands on deck. But the benefits of their hard work are clients who can provide quality care for their customers. Improved understanding of EHR contributes into a higher standard of care of seniors throughout the nation.<\/p>\n\n\n\n
Offering results that improve lives<\/strong><\/p>\n\n\n\n With high stakes and responsibilities come great rewards. Technical account managers Mason Marshall and Rhonda Wenzel, along with senior consultant Michelle Bacca, reflect on their roles.<\/p>\n\n\n\n For every successful training comes a sense of reward. Wenzel notes, \u201cThe most rewarding part of the job is being able to help clients understand how to use EHR to their best advantage.\u201d<\/p>\n\n\n\n Marshall echoes, \u201cYes! Getting to show clients the features of Yardi software that save them time and make their lives easier is very rewarding.\u201d<\/p>\n\n\n\n For Bacca, it\u2019s all about the big picture: \u201cThe most rewarding part of my job is seeing all of my work realized at the end of a long project, especially when I get positive feedback from the client. I like knowing that my work has a direct impact on both the system users as well as the residents that they are serving.\u201d<\/p>\n\n\n\n