{"id":25192,"date":"2020-08-03T05:42:01","date_gmt":"2020-08-03T12:42:01","guid":{"rendered":"https:\/\/www.yardi.com\/blog\/?p=25192"},"modified":"2021-11-16T01:53:35","modified_gmt":"2021-11-16T09:53:35","slug":"5-tips-to-prevent","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/5-tips-to-prevent\/","title":{"rendered":"5 Tips to Prevent"},"content":{"rendered":"

Property management staff members are burnt out. We hear your concerns: addressing financial issues, public safety and frustrated residents have added additional stresses to an already demanding job. As property management leadership, you play an essential role in preventing burnout for yourself and others.<\/p>\n

Leasing agents are discouraged and need your support<\/strong><\/p>\n

Social distancing is dragging on and very, very few people are happy about it. Property management must decide how to reopen multifamily amenities and enforce social distancing policies<\/a>\u2014decisions that are bound to upset people. Additionally, while many employers are grasping for business as normal, others are closed or operating on a skeleton crew. This financial uncertainty is challenging for residents and the staff that tries to assist them.<\/p>\n

Your staff members need your support and insights. Perhaps once a week at the end of the day, host a meeting that allows staff to share the challenges that they\u2019re facing. This is an especially important time for you to listen as listening reduces the frustration of conflict<\/a>.\"\"<\/p>\n

To help you get started, we\u2019ve identified a few common pain points that might arise and how to address them:<\/p>\n

Help staff communicate a fair, consistent message for residents<\/strong><\/p>\n

Agents are receiving lots of calls and emails. Many are from residents who want refunds for amenities and services that they haven\u2019t been able to use as expected. Encourage staff to listen and mirror residents\u2019 concerns<\/a>. Then ensure your staff knows how to address residents\u2019 concerns and offer a fair response.<\/p>\n

If you will be offering concessions, create consistent guidelines that staff can use. If you are not offering concessions, help staff craft the verbiage needed to explain why. When agents understand your expectations and know what to say, you can reduce the frustration of communicating with residents.<\/p>\n

Give staff the tools needed to streamline tasks and stay safe<\/strong><\/p>\n

To minimize staff burnout, streamline duties to improve efficiency and reduce the daily workload. Multifamily marketing and leasing software can automate a variety of tasks<\/a> including appointment scheduling, email and text responses, and ILS updates. You can even complete the leasing process online from start to finish. With these tasks out of the way, you can reduce tedious stressors. Additionally, your staff has more time for meaningful engagement with prospects and residents.<\/p>\n

Safety concerns are also a source of stress for staff. Showing units is a time-consuming process that is difficult to do effectively during social distancing. Virtual self-guided tours<\/a> can help save time, offer flexible online scheduling and reduce the risk of exposure for staff and prospects. You can prioritize safety with electronic ID verification, digital locks and motion sensors.<\/p>\n

As directives from health official change, so will your community policies. It\u2019s another thing for staff to keep up with, thus it\u2019s a source of stress. As updates roll out, keep staff up to date with flexible, user-friendly online learning. Online classes can be easily updated by administrators, and admins can conduct learning checks to ensure that all staff members are on the same page.<\/p>\n

Join a webinar <\/a>to learn more about the benefits of online training during social distancing.<\/p>\n

Acknowledgement and praise support retention<\/strong><\/p>\n

When things get tough, it becomes even more important to acknowledge the hard work and achievements of staff. This is an essential tactic for boosting morale and retention.<\/p>\n

Research reveals that acknowledgement and praise result in staff that is better motivated, more engaged and productive<\/a>. Additionally, 93% of staff member who receive praise from leaders strongly believe that their work is more meaningful and purposeful. That figure drops to 72% for workers who do not receive praise reports Workhuman<\/a>, a performance management platform.<\/p>\n

Your recognition, praise and support are more valuable than you think. They can help staff get through the toughest days. Not sure where to start? Read five tips to show staff appreciation.<\/a> Most are easy to apply in a social distancing format.<\/p>\n

Don\u2019t hire out of desperation<\/strong><\/p>\n

Working conditions are less than ideal right now. If your budget allows, you are likely on the search for talent to help you and your team carry the load. Rather than hiring out of desperation, hire for keeps.<\/p>\n

In a typical year, multifamily\u00a0property management turnover<\/a>\u00a0ranges from 21-54%. Each time that a new person comes onboard, it\u2019s a mixed bag for your staff: they may be happy for additional support, but they will be burdened by the newcomer\u2019s learning curve and need to readjust to a new personality and work ethic in the office.<\/p>\n

It\u2019s important to hire with your long-term wellbeing in mind. Retaining a staff of vetted, experienced talent reduces the risk of burnout in your existing staff members.<\/p>\n

Discover three vital and uncommon characteristics <\/a>to seek in your next property management professional.<\/p>\n

Delegate, delegate, delegate<\/strong><\/p>\n

You\u2019re likely feeling burnt out yourself. When you\u2019re feeling overextended, delegate responsibility to a promising member of your staff. Delegating responsibilities serves two purposes: first, your team member gets an opportunity to demonstrate their abilities and excel within the company. Secondly, you reduce your workload so that you can focus on tasks that need a manager\u2019s expertise.<\/p>\n","protected":false},"excerpt":{"rendered":"

Property management staff members are burnt out. We hear your concerns: addressing financial issues, public safety and frustrated residents have added additional stresses to an already demanding job. As property management leadership, you play an essential role in preventing burnout for yourself and others. Leasing agents are discouraged and need your support Social distancing is […]<\/p>\n","protected":false},"author":440,"featured_media":25322,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_s2mail":"yes","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4],"tags":[2275,341,2870,181],"class_list":["post-25192","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-online-training","tag-property-management","tag-property-management-industry","tag-property-managers"],"acf":[],"yoast_head":"\nYardi Blog<\/title>\n<meta name=\"description\" content=\"Property management staff members are burnt out. We hear your concerns: addressing financial issues, public safety and frustrated residents have added\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Tips to Prevent\" \/>\n<meta property=\"og:description\" content=\"Property management staff members are burnt out. We hear your concerns: addressing financial issues, public safety and frustrated residents have added\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.yardi.com\/blog\/5-tips-to-prevent\/\" \/>\n<meta property=\"og:site_name\" content=\"Yardi Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-08-03T12:42:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-11-16T09:53:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2020\/08\/PM-burnout-prevent-Yardi-blog-1000.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"999\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Erica Rasc\u00f3n\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Erica Rasc\u00f3n\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.yardi.com\/blog\/5-tips-to-prevent\/\",\"url\":\"https:\/\/www.yardi.com\/blog\/5-tips-to-prevent\/\",\"name\":\"5 Tips to Prevent - Yardi Corporate Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.yardi.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.yardi.com\/blog\/5-tips-to-prevent\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.yardi.com\/blog\/5-tips-to-prevent\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2020\/08\/PM-burnout-prevent-Yardi-blog-1000.jpg\",\"datePublished\":\"2020-08-03T12:42:01+00:00\",\"dateModified\":\"2021-11-16T09:53:35+00:00\",\"author\":{\"@id\":\"https:\/\/www.yardi.com\/blog\/#\/schema\/person\/d63afaf076d5863391dd49858ccef2ac\"},\"description\":\"Property management staff members are burnt out. We hear your concerns: addressing financial issues, public safety and frustrated residents have added\",\"breadcrumb\":{\"@id\":\"https:\/\/www.yardi.com\/blog\/5-tips-to-prevent\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.yardi.com\/blog\/5-tips-to-prevent\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.yardi.com\/blog\/5-tips-to-prevent\/#primaryimage\",\"url\":\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2020\/08\/PM-burnout-prevent-Yardi-blog-1000.jpg\",\"contentUrl\":\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2020\/08\/PM-burnout-prevent-Yardi-blog-1000.jpg\",\"width\":999,\"height\":667},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.yardi.com\/blog\/5-tips-to-prevent\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.yardi.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"5 Tips to Prevent\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.yardi.com\/blog\/#website\",\"url\":\"https:\/\/www.yardi.com\/blog\/\",\"name\":\"Yardi Blog\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.yardi.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.yardi.com\/blog\/#\/schema\/person\/d63afaf076d5863391dd49858ccef2ac\",\"name\":\"Erica Rasc\u00f3n\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.yardi.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/09382010b8c97da56343095c2854ad7733a3c2e094f59f75eb5ef1aacf501bcf?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/09382010b8c97da56343095c2854ad7733a3c2e094f59f75eb5ef1aacf501bcf?s=96&d=mm&r=g\",\"caption\":\"Erica Rasc\u00f3n\"},\"description\":\"Erica Rasc\u00f3n specializes in online content creation and social media. She joined Yardi in 2011 after receiving her bachelor's degree from Kennesaw State University and serving in the Peace Corps. Erica's interests include sustainability, philanthropy, and the arts.\",\"url\":\"https:\/\/www.yardi.com\/blog\/author\/ericajarrell\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Yardi Blog","description":"Property management staff members are burnt out. We hear your concerns: addressing financial issues, public safety and frustrated residents have added","robots":{"index":"noindex","follow":"follow"},"og_locale":"en_US","og_type":"article","og_title":"5 Tips to Prevent","og_description":"Property management staff members are burnt out. We hear your concerns: addressing financial issues, public safety and frustrated residents have added","og_url":"https:\/\/www.yardi.com\/blog\/5-tips-to-prevent\/","og_site_name":"Yardi Blog","article_published_time":"2020-08-03T12:42:01+00:00","article_modified_time":"2021-11-16T09:53:35+00:00","og_image":[{"width":999,"height":667,"url":"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2020\/08\/PM-burnout-prevent-Yardi-blog-1000.jpg","type":"image\/jpeg"}],"author":"Erica Rasc\u00f3n","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Erica Rasc\u00f3n","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.yardi.com\/blog\/5-tips-to-prevent\/","url":"https:\/\/www.yardi.com\/blog\/5-tips-to-prevent\/","name":"5 Tips to Prevent - Yardi Corporate Blog","isPartOf":{"@id":"https:\/\/www.yardi.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.yardi.com\/blog\/5-tips-to-prevent\/#primaryimage"},"image":{"@id":"https:\/\/www.yardi.com\/blog\/5-tips-to-prevent\/#primaryimage"},"thumbnailUrl":"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2020\/08\/PM-burnout-prevent-Yardi-blog-1000.jpg","datePublished":"2020-08-03T12:42:01+00:00","dateModified":"2021-11-16T09:53:35+00:00","author":{"@id":"https:\/\/www.yardi.com\/blog\/#\/schema\/person\/d63afaf076d5863391dd49858ccef2ac"},"description":"Property management staff members are burnt out. We hear your concerns: addressing financial issues, public safety and frustrated residents have added","breadcrumb":{"@id":"https:\/\/www.yardi.com\/blog\/5-tips-to-prevent\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.yardi.com\/blog\/5-tips-to-prevent\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.yardi.com\/blog\/5-tips-to-prevent\/#primaryimage","url":"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2020\/08\/PM-burnout-prevent-Yardi-blog-1000.jpg","contentUrl":"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2020\/08\/PM-burnout-prevent-Yardi-blog-1000.jpg","width":999,"height":667},{"@type":"BreadcrumbList","@id":"https:\/\/www.yardi.com\/blog\/5-tips-to-prevent\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.yardi.com\/blog\/"},{"@type":"ListItem","position":2,"name":"5 Tips to Prevent"}]},{"@type":"WebSite","@id":"https:\/\/www.yardi.com\/blog\/#website","url":"https:\/\/www.yardi.com\/blog\/","name":"Yardi Blog","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.yardi.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.yardi.com\/blog\/#\/schema\/person\/d63afaf076d5863391dd49858ccef2ac","name":"Erica Rasc\u00f3n","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.yardi.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/09382010b8c97da56343095c2854ad7733a3c2e094f59f75eb5ef1aacf501bcf?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/09382010b8c97da56343095c2854ad7733a3c2e094f59f75eb5ef1aacf501bcf?s=96&d=mm&r=g","caption":"Erica Rasc\u00f3n"},"description":"Erica Rasc\u00f3n specializes in online content creation and social media. She joined Yardi in 2011 after receiving her bachelor's degree from Kennesaw State University and serving in the Peace Corps. Erica's interests include sustainability, philanthropy, and the arts.","url":"https:\/\/www.yardi.com\/blog\/author\/ericajarrell\/"}]}},"jetpack_featured_media_url":"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2020\/08\/PM-burnout-prevent-Yardi-blog-1000.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/posts\/25192","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/users\/440"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/comments?post=25192"}],"version-history":[{"count":3,"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/posts\/25192\/revisions"}],"predecessor-version":[{"id":30637,"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/posts\/25192\/revisions\/30637"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/media\/25322"}],"wp:attachment":[{"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/media?parent=25192"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/categories?post=25192"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yardi.com\/blog\/wp-json\/wp\/v2\/tags?post=25192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}