{"id":24492,"date":"2020-06-23T05:59:13","date_gmt":"2020-06-23T12:59:13","guid":{"rendered":"https:\/\/www.yardi.com\/blog\/?p=24492"},"modified":"2026-02-22T15:33:35","modified_gmt":"2026-02-22T23:33:35","slug":"covid-communication","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/covid-communication\/","title":{"rendered":"COVID Communication"},"content":{"rendered":"

For the loved ones of residents in senior living, concerns about the coronavirus have not yet abated, even as states reopen and life gradually returns to \u201cnormal.\u201d Residents in communities are at a higher risk for COVID, and restrictions on visits remain in place to protect them.<\/p>\n

So it\u2019s not hard to see why family members would want transparency from senior living providers. Has anyone there caught it? What protocols are in place to help? How is everyone holding up?\"\"<\/p>\n

Since the start of the outbreak, dozens of states have instituted reporting guidelines that require assisted living and skilled nursing facilities to report their COVID numbers to public health authorities. But some states<\/a> have gone even further by asking providers to share those same numbers with the family members directly on a daily basis.<\/p>\n

Of course, many providers have already taken great steps to expand their communications. They\u2019ve added FAQs to their website, posted notices to their online resident portal<\/a>, and have sent plenty of emails to loved ones, residents, staff and vendors.<\/p>\n

At Yardi, we\u2019ve had clients reach out for help setting up email campaigns like these, so we\u2019ve put together a quick tutorial video<\/a> that covers how you can create emails that can be sent in bulk to a customized list of contacts.<\/p>\n

Senior living email correspondence in Yardi<\/strong><\/p>\n

Both Yardi Voyager Senior Housing<\/a> and RENTCaf<\/em>\u00e9<\/em> Senior CRM<\/a> offer email correspondence. Whichever you choose to use, you can leverage templates to pull in information like the recipient\u2019s first name, today\u2019s date and facility name from your database. That way, you can easily customize your emails in bulk.<\/p>\n

The video will walk you through how you can choose your information categories, format your text and then filter your contact list. It also explains how to add attachments and upload images, in case there are resident photos you wish to include.<\/p>\n

Note that, depending on your email server settings and whether you\u2019re using Voyager or Senior CRM, the emails can come from specific staff, a general community email or from a \u201cno reply\u201d Yardi email address.<\/p>\n

What to include in COVID update emails<\/strong><\/p>\n

A few senior living associations have put together sample letter to help\u00a0leadership in communities keep families up to date on COVID-19,\u00a0including the Society for Post-Acute and Long-Term Care Medicine (AMDA). They\u2019ve provided\u00a0a few templates that range from no confirmed cases yet to multiple cases. Take a look:<\/p>\n