{"id":21922,"date":"2019-04-09T05:30:36","date_gmt":"2019-04-09T12:30:36","guid":{"rendered":"https:\/\/www.yardi.com\/blog\/?p=21922"},"modified":"2026-02-22T15:30:34","modified_gmt":"2026-02-22T23:30:34","slug":"4-talent-retention-tips","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/4-talent-retention-tips\/","title":{"rendered":"Talent Retention"},"content":{"rendered":"

It\u2019s no secret that high turnover rates are an industry-wide problem for property management. The revolving door leads to repetitive training and service inconsistencies. Retaining talent minimizes both problems and paves the way for success.\"Training<\/p>\n

Below are four tips for talent retention to help your affordable housing property operate smoothly.<\/p>\n

Reimagine Training <\/strong><\/p>\n

When employees feel overwhelmed and under-educated, you\u2019ve got a recipe for turnover. Minimize the risk with thorough training and easily accessible review courses.<\/p>\n

\u201cAny organization without savvy and competent employees will face high turnover,\u201d said Jeff Ratchford, Technical Recruiter, SHRM-CP. \u201cEmpowered engagement and buy-in starts as early in the on-boarding process as possible. Ensure that employees thoroughly understand their roles and the technology that they\u2019re expected to use.\u201d<\/p>\n

Online learning software<\/a> enables staff to learn at their own pace. They can also review materials anytime and anywhere with internet access. Administrators gain insights from course data, which can be used to plan group reviews or acknowledge staff members that excel.<\/p>\n

Supplement online training with in-house demonstrations and hands-on opportunities. \u201cEach new hire is different. Leadership will benefit from employee training that offers multi-faceted learning techniques,\u201d added Ratchford.<\/p>\n

Empower Staff <\/strong><\/p>\n

Empower staff to play an active role in the development of protocols. Acknowledging, addressing, and correcting current shortcoming creates a more efficient workplace. Additionally, employees remain loyal to companies that value their creativity and insights.<\/p>\n

If you don\u2019t already have a process in place, create a space for staff to share their challenges. (It may be as simple as a custom email address.) Encourage staff to offer suggestions on how those challenges may be overcome.<\/p>\n

Review the submissions regularly. Channel the most promising proposals to the applicable leadership. Of equal importance, acknowledge each response even if it is to let the employee know that the suggestion will not be honored.<\/p>\n

\u201cI advised [my clients] that not answering a request is worse than telling a person no,\u201d said<\/a> Maura Schreier-Fleming, sales coach and strategist with AllBusiness.com.<\/p>\n

When prime talent feel their voices are not being heard, they\u2019ll seek opportunities elsewhere. They are also unlikely to tolerate a company stuck in old, ineffective habits.<\/p>\n

Give Them the Tools for Success<\/strong><\/p>\n

It\u2019s rudimentary but worth repeating: if you want your team to succeed, make sure that they have the proper tools.<\/p>\n

\u201cWe regularly jump to accountability of the individual when the system is broken. This simply cannot work. Social psychology tells us that the situation, not individual characteristics, determine the outcome,\u201d wrote John Neufeld, MSW, NBA of Achieve Centre leadership performance firm in a recent blog post<\/a>. \u201cWithout equipping your team, all the work in engagement and empowerment will be for naught.\u201d<\/p>\n

With the right tools, your team can excel. Property management and accounting software<\/a> uses automation to release employees from repetitive, administrative tasks. The software also streamlines processes to promote efficiency and accuracy. Success follows more easily when quality talent is equipped with powerful resources.<\/p>\n

Introducing new technology often comes with challenges. Overcome those challenges early to reap the full benefits of new tools. \u201cLeadership should make a concerted effort to show real-life examples of the benefits of automation. Align and evaluate the technology\u2019s contributions to improve employee engagement and retention,\u201d suggested Ratchford.<\/p>\n

Explore Employees\u2019 Personal Aspirations<\/strong><\/p>\n

\u201cAchieving fulfillment and overall happiness in the workplace is crucial to your employees\u2019 productivity,\u201d said Zeynep Ilgaz, leadership expert with Entrepreneur.com. \u201cEconomists at the\u00a0University of Warwick\u00a0carried out a number of experiments to test the idea that happy employees work harder. They found that happiness makes people about 12 percent more productive in the workplace.\u201d<\/p>\n

Expressing an attentiveness in your employees unique interests can boost workplace happiness. Set aside time to learn about employees\u2019 personal goals. Explore ways to help your staff achieve those goals. Ilgaz mentions an account where multiple employees expressed the desire to get fit. As a result, the company included gym memberships and health allowances into employee benefits.<\/p>\n

While you may not have the resources for such sweeping changes, you won\u2019t know what changes are possible until you ask.<\/p>\n","protected":false},"excerpt":{"rendered":"

It\u2019s no secret that high turnover rates are an industry-wide problem for property management. The revolving door leads to repetitive training and service inconsistencies. Retaining talent minimizes both problems and paves the way for success. Below are four tips for talent retention to help your affordable housing property operate smoothly. Reimagine Training When employees feel […]<\/p>\n","protected":false},"author":440,"featured_media":21923,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_s2mail":"yes","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3236,4],"tags":[26,328,2659],"class_list":["post-21922","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-affordable-housing","category-news","tag-affordable-housing","tag-property-management-software","tag-talent-retention"],"acf":[],"yoast_head":"\nYardi Blog<\/title>\n<meta name=\"description\" content=\"It\u2019s no secret that high turnover rates are an industry-wide problem for property management. 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