{"id":19688,"date":"2018-03-19T05:00:54","date_gmt":"2018-03-19T12:00:54","guid":{"rendered":"https:\/\/www.yardi.com\/blog\/?p=19688"},"modified":"2020-12-24T22:51:10","modified_gmt":"2020-12-25T06:51:10","slug":"creative-problem-solver","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/creative-problem-solver\/","title":{"rendered":"Solving Problems"},"content":{"rendered":"

Yardi CSD Week is an opportunity for customer service specialists to receive recognition for their hard work, creativity, and innovation. These everyday heroes work directly with clients to solve problems and return business software to optimal operation.\"\"<\/a><\/p>\n

Peers and managers recently honored Richard Runswick with the Creative Problem Solver award. We caught up with Runswick recently to learn more about his problem solving ingenuity.<\/p>\n

Runswick has been encouraged to think critically and creatively all of his life, beginning in grade school. \u201cMy parents always encouraged me to excel in school, and I made education a priority,\u201d he said.\u00a0\u201cI was lucky to grow up in a great school district, where I had teachers that cared about my education and pushed me to succeed.\u201d Runswick joined Yardi after graduating from UCSB in 2012.<\/p>\n

As an adult, Runswick draws inspiration from his wife Tina Runswick, a Systems Analyst at Yardi.\u00a0\u201cHer artistic and creative nature have always left me in awe,\u201d he said.<\/p>\n

Around the Yardi office, Runswick puts those influences to work. He and his teammates must often tackle complex tasks that require unconventional solutions. Whether working solo or as part of an interdepartmental team, Runswick enjoys the challenge.<\/p>\n

During a Genesis 2 upgrade, for example, several clients experienced intermittent errors that logged them out of the system. Runswick quickly coordinated efforts with the System Reliability Engineers, Systems Analysts, and Development to find a solution.\u00a0After diving into a series of seemingly unrelated factors, the team identified the error and promptly deployed the solution to Yardi clients.<\/p>\n

James Austin, Senior Team Lead with CSD, has seen Runswick work through several challenging assignments. \u201cThere are many\u00a0things that help\u00a0make\u00a0Richard Runswick an excellent problem solver. It isn’t enough for Richard to simply solve a problem. He also wants to know why that solution works, and what exactly went wrong.\u201d<\/p>\n

Austin continues, \u201cRichard also has a long and varied experience with computers, everything from big box retail to hobbyist Minecraft server operator. Different viewpoints and experiences help make for creative solutions.\u201d<\/p>\n

Runswick also coordinates hotfixes, testing, bulk deployments and follow-up fixes for SaaS clients.<\/p>\n

\u201cMy work has resulted in some late nights, thorough troubleshooting, and investigations but overall it has been a very successful endeavor,\u201d smiles Runswick.<\/p>\n

The atmosphere at Yardi\u2019s Santa Barbara office has helped to make those late hours and complex situations manageable.<\/p>\n

\u201cThe best part about working at Yardi is the talented, caring, and professional people that I have the opportunity to work with every day.\u00a0 I can\u2019t imagine working with a better group of people,\u201d\u00a0Runswick begins. \u201cI also want to thank James Austin, who has been my team leader since I joined CSD.\u00a0He is my mentor, and has always helped me to succeed.\u201d<\/p>\n

Runswick continues to deploy his skills and creativity for Yardi clients. He finds an extra reserve of motivation from his daughter Felicity (pictured above). \u201cShe is my inspiration in life,\u201d beams Runswick. \u201cShe drove me to lose 85 pounds and take up hiking.\u00a0 Her smiles can instantly brighten any day, and watching her grow and learn makes me want to be a better person.\u201d<\/p>\n

Learn more about Yardi\u2019s outstanding employees on our People page<\/a>. Interested in joining the Yardi team? Explore our career opportunities<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Yardi CSD Week is an opportunity for customer service specialists to receive recognition for their hard work, creativity, and innovation. These everyday heroes work directly with clients to solve problems and return business software to optimal operation. Peers and managers recently honored Richard Runswick with the Creative Problem Solver award. We caught up with Runswick […]<\/p>\n","protected":false},"author":440,"featured_media":19689,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_s2mail":"yes","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5,3354],"tags":[15],"class_list":["post-19688","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-people","category-team-yardi","tag-yardi-employee-profile"],"acf":[],"yoast_head":"\nYardi Blog<\/title>\n<meta name=\"description\" content=\"Yardi CSD Week is an opportunity for customer service specialists to receive recognition for their hard work, creativity, and innovation. 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