{"id":19108,"date":"2017-11-20T08:20:24","date_gmt":"2017-11-20T16:20:24","guid":{"rendered":"https:\/\/www.yardi.com\/blog\/?p=19108"},"modified":"2020-12-24T22:38:09","modified_gmt":"2020-12-25T06:38:09","slug":"ymf-baltimore","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/ymf-baltimore\/","title":{"rendered":"YMF Baltimore"},"content":{"rendered":"<p>A savvy group of marketers joined us for learning, networking and fun at the bi-annual <a href=\"https:\/\/marketing-forum.yardi.com\/\">Yardi Marketing Forum<\/a> (YMF) in Baltimore last week. During the event, attendees explored the latest trends in digital marketing, tips and tricks to optimize outcomes, and real estate technology. As noted by Esther Bonardi, Yardi vice president of marketing, the event is \u201call about helping you tap into your inner marketing genius.\u201d<\/p>\n<p>Here are some of the top digital marketing themes covered:<\/p>\n<ol>\n<li><strong>Get in touch with your audience<\/strong><\/li>\n<\/ol>\n<p>As marketers, we\u2019ve traditionally divvied up our target audiences by demographic information. In today\u2019s noisy digital landscape, we need to meet our customers where they\u2019re at. Speakers Brad Downs, vice president of marketing for the Baltimore Ravens, and Brad Batesole, staff author at LinkedIn, shared strategies to better reach target audiences.<\/p>\n<p>Drawing from his fifteen years of experience in sports marketing, Downs stressed the importance of moving from brand first to fan first. \u201cIt\u2019s that fan first mentality. Our fans are incredibly important to us. Fans want to feel as important as they are,\u201d he said.<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19110 alignright\" src=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171114_130429214_iOS.jpg\" alt=\"\" width=\"358\" height=\"268\" srcset=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171114_130429214_iOS.jpg 3731w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171114_130429214_iOS.jpg?resize=300,225 300w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171114_130429214_iOS.jpg?resize=768,576 768w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171114_130429214_iOS.jpg?resize=1024,768 1024w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171114_130429214_iOS.jpg?resize=1536,1152 1536w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171114_130429214_iOS.jpg?resize=2048,1536 2048w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171114_130429214_iOS.jpg?w=400 400w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171114_130429214_iOS.jpg?w=500 500w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171114_130429214_iOS.jpg?w=600 600w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171114_130429214_iOS.jpg?w=720 720w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171114_130429214_iOS.jpg?w=800 800w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171114_130429214_iOS.jpg?w=1000 1000w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171114_130429214_iOS.jpg?w=1200 1200w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171114_130429214_iOS.jpg?w=1440 1440w\" sizes=\"auto, (max-width: 358px) 100vw, 358px\" \/><\/p>\n<p>By focusing on fans first, opportunities to engage and foster fandom become easier to identify. Downs demonstrated that life stage marketing goes beyond traditional demographic segmentation, resulting in better customer experiences, tailored events and increased engagement.<\/p>\n<p>For the Ravens, life stage segmentation resulted in targeted fan development campaigns focused around women and adolescents. This included <a href=\"http:\/\/www.baltimoreravens.com\/ravensflock\/purple\/index.html\">Purple<\/a>, a community building initiative to cultivate the female fan base, and <a href=\"http:\/\/www.baltimoreravens.com\/ravenstown\/rise.html\">RISE<\/a>, a football outreach program for local children and high schoolers in emerging Ravens strongholds. Life stage segmentation helped draw 130,000 fans to Ravens marketing events,\u00a0 development of an international audience, and an average attendance of 71,000 people at each home game.<\/p>\n<p>At Wednesday\u2019s marketing master class, Batesole discussed digital techniques to hack the millennial renter experience. \u201cMarketing segmentation is getting the right message to the right person at the right time,\u201d he stated. Providing transparent messaging to a segmented audience &#8211; from your brand voice to your content to your ads &#8211; helps build brand trust. Batesole recommended segmenting millennials into three life stages: 18-24 years of age, 25-30 years of age, and 31-36 years of age. He suggested auditing your content mix along with the visual components of your brand, with a focus on engagement for each life stage.<\/p>\n<p>For property marketers, this poses several questions:<\/p>\n<ul>\n<li>How can we engage our prospects and residents in more meaningful ways?<\/li>\n<li>How can we tailor the experience to each customers\u2019 life stage?<\/li>\n<li>Are people engaging with your content? If not, how can you fix it?<\/li>\n<li>What visual components are you serving to your audience? Is it segmented to serve all your target audiences?<\/li>\n<\/ul>\n<ol start=\"2\">\n<li><strong>Automate, automate, automate<\/strong><\/li>\n<\/ol>\n<p>Throughout the week, technology came up as a key success driver for today\u2019s busy marketers. During the \u201cLead Attribution in a Multichannel World\u201d session, panelists Israel Carunungan of <a href=\"https:\/\/www.greystar.com\/\">Greystar<\/a>, Mia Wentworth of <a href=\"http:\/\/www.monarchinvestment.com\/\">Monarch Investments<\/a>, and Holli Beckman of <a href=\"https:\/\/www.wcsmith.com\/\">WC Smith<\/a> discussed the buyer journey through the lens of technology.<\/p>\n<p>Wentworth maintained that \u201csingle touch [attribution] is not telling the full story.\u201d For data-focused marketers, we know people almost always come from somewhere else before getting to a property\u2019s website. Yet, identifying viable lead sources has been difficult with currently available technologies.<\/p>\n<p>For more on how multifamily is falling short on lead attribution, we recommend checking out Beckman\u2019s <a href=\"https:\/\/blog.apartminty.com\/multifamily\/multifamily-industry-needs-multi-source-attribution\">informative article<\/a> on the subject.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19111 alignleft\" src=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171115_174309894_iOS.jpg\" alt=\"\" width=\"382\" height=\"177\" srcset=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171115_174309894_iOS.jpg 1000w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171115_174309894_iOS.jpg?resize=768,356 768w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171115_174309894_iOS.jpg?w=400 400w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171115_174309894_iOS.jpg?w=500 500w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171115_174309894_iOS.jpg?w=600 600w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171115_174309894_iOS.jpg?w=720 720w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/20171115_174309894_iOS.jpg?w=800 800w\" sizes=\"auto, (max-width: 382px) 100vw, 382px\" \/>During Learning Labs, YMF attendees discussed various forms of technology and automation. Communication methods like <a href=\"https:\/\/www.yardi.com\/products\/rentcafe-crm\/\">SMS, text-to-call and call automation<\/a> offer marketers easy access to residents and a faster way to reach prospects. Similarly, automated marketing, like appointment reminders and feedback surveys, provide self-service and low-touch entry points for both prospects and residents.<\/p>\n<p>Shared Paul Yount, Yardi industry principal for marketing solutions: \u201cHope is not a strategy. Why not automate to ensure you\u2019re set up for success? You don\u2019t have to automate every follow-up, but start with baby steps, maybe three to four to start.\u201d<\/p>\n<p>A few ideas to get started with marketing automation:<\/p>\n<p><strong>For prospects: <\/strong><\/p>\n<ul>\n<li>Self-service appointment scheduler<\/li>\n<li>Tour appointment reminders using <a href=\"http:\/\/www.yardi.com\/products\/rentcafe\/\">templates in RentCafe<\/a><\/li>\n<li>Post-tour emails with a promotional code for the rental application fee<\/li>\n<\/ul>\n<p><strong>For residents:<\/strong><\/p>\n<ul>\n<li>Post move-in feedback surveys at multiple points in the resident lifecycle<\/li>\n<li>Scheduled maintenance reminders<\/li>\n<li>Text, text-to-call and email automation, <a href=\"http:\/\/www.yardi.com\/blog\/news\/helping-after-harvey\/18666.html\">especially during emergencies<\/a><\/li>\n<\/ul>\n<p>Want more ideas? <a href=\"https:\/\/t.co\/gXMvjqyJ1M\">Download our free eBook<\/a> and discover nine marketing automation strategies you can implement at your properties now.<\/p>\n<ol start=\"3\">\n<li><strong>Kindness matters<\/strong><\/li>\n<\/ol>\n<p>Socially responsible companies are attractive \u2013 to your current and prospective residents, and to employees. Research has shown that 82% of consumers spend more with brands that cared about causes they found important. For employers, 83% of millennials are more loyal when their workplace cares about a cause. Doing good showcases your commitment to the communities you serve and the values you cultivate as an organization.<\/p>\n<p>During \u201cThe YMF Show\u201d with Paul Yount, Yardi clients explored corporate social responsibility (CSR) and how marketers can be <a href=\"http:\/\/www.yardi.com\/blog\/category\/giving\">energized for good<\/a>. Featured panelists included Jen Piccotti of <a href=\"https:\/\/www.managinc.com\/\">ManagInc<\/a>, Jessica Itzel of <a href=\"https:\/\/www.bozzuto.com\/\">Bozzuto Management<\/a>, and Yardi\u2019s Esther Bonardi.<\/p>\n<p>In ManagInc\u2019s recently published <a href=\"http:\/\/www.managinc.com\/reports\">Multifamily CSR Benchmark Study<\/a>, Piccotti found that employee turnover correlated with resident turnover rates. Data in the study suggested that helpful programs, like recycling, were only offered at 60% of communities. Additionally, key employee benefits, such as paid parental leave, were lacking.<\/p>\n<p>So, what makes for an effective corporate social responsibility program? On the importance of CSR in business, Jessica Itzel of Bozzuto explained: \u201cIt\u2019s a staple. It\u2019s not setting you apart. It\u2019s just part of being a good company.\u201d Itzel shared five tips for crafting a thoughtful CSR plan:<\/p>\n<ul>\n<li>Don\u2019t talk about it, be about it \u2013 CSR is not an opportunity for a PR blitz<\/li>\n<li>Give employees a voice<\/li>\n<li>Provide a platform and resources for giving<\/li>\n<li>Leverage your networks \u2013 internally and externally<\/li>\n<li>Advocate \u2013 make it part of the everyday conversation at your company<\/li>\n<\/ul>\n<p>We hope the insights discussed at the Yardi Marketing Forum will inform your digital marketing strategies as you plan for 2018. Experience the week and check out <a href=\"http:\/\/www.walls.io\/ymf\">the engagement<\/a> on social media.<\/p>\n<p>We\u2019ll be planning for our spring event, which will be held in Beverly Hills on April 9-11, 2018. Registration isn\u2019t open yet, but <a href=\"https:\/\/marketing-forum.yardi.com\/\">stay tuned for updates<\/a>!<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19112 aligncenter\" src=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/Beverly-TW.jpg\" alt=\"\" width=\"447\" height=\"223\" srcset=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/Beverly-TW.jpg 1024w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/Beverly-TW.jpg?resize=768,384 768w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/Beverly-TW.jpg?w=400 400w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/Beverly-TW.jpg?w=500 500w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/Beverly-TW.jpg?w=600 600w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/Beverly-TW.jpg?w=720 720w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/Beverly-TW.jpg?w=800 800w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/11\/Beverly-TW.jpg?w=1000 1000w\" sizes=\"auto, (max-width: 447px) 100vw, 447px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A savvy group of marketers joined us for learning, networking and fun at the bi-annual Yardi Marketing Forum (YMF) in Baltimore last week. During the event, attendees explored the latest trends in digital marketing, tips and tricks to optimize outcomes, and real estate technology. As noted by Esther Bonardi, Yardi vice president of marketing, the [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":19109,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_s2mail":"yes","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1440,4],"tags":[1106,2213,986,62,1199,170,40,1479,1626,586,1500,1632],"class_list":["post-19108","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","category-news","tag-apartment-marketing","tag-baltimore","tag-digital-marketing","tag-marketing","tag-marketing-genius","tag-rentcafe","tag-yardi","tag-yardi-forum","tag-yardi-marketing-forum","tag-yardi-marketing-suite","tag-yardimktgforum","tag-ymf"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v24.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Yardi Blog<\/title>\n<meta name=\"description\" content=\"A savvy group of marketers joined us for learning, networking and fun at the bi-annual Yardi Marketing Forum (YMF) in Baltimore last week. 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