{"id":18956,"date":"2017-10-26T05:00:14","date_gmt":"2017-10-26T12:00:14","guid":{"rendered":"http:\/\/www.yardi.com\/blog\/?p=18956"},"modified":"2020-12-24T22:35:23","modified_gmt":"2020-12-25T06:35:23","slug":"tech-growth","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/tech-growth\/","title":{"rendered":"Tech + Growth"},"content":{"rendered":"

Arabian Centres Company Ltd (ACCL) became Saudi Arabia\u2019s largest developer, owner and operator of retail malls by offering international-standard quality shopping and entertainment.<\/p>\n

\"Inside<\/a>
Inside the Mall of Arabia, one of ACCL’s shopping centers. Photo via ACCL website.<\/figcaption><\/figure>\n

In formulating a strategy to build on that success, ACCL\u2019s executive team came to realize that expanding its portfolio across the Kingdom depends as much on harnessing new technology as on providing high-quality retail and leisure offerings. The task of keeping ACCL\u2019s property management software in tune with the company\u2019s strategy lies principally with Rashed Alothman, ACCL\u2019s chief information officer.<\/p>\n

\u201cA desire to take on new challenges and drive improvements and achievements for the business is my primary motivation,\u201d Alothman said.<\/p>\n

ACCL, a subsidiary of Fawaz Al Hokair Group, has grown to encompass 19 shopping centers in 10 cities since its founding in 2001.\u00a0 Its more than 1 million square meters of total gross leasable area (GLA) represent a quarter of all organized GLA in the Kingdom.\u00a0 ACCL transformed the Kingdom\u2019s retail sector with a commitment to create unparalleled destinations for shoppers, leisure seekers and retailers.<\/p>\n

ACCL has embraced an aggressive strategy designed to reinforce its position as the Kingdom\u2019s premier mall operator. Eight developments in the pipeline will nearly double its portfolio to approximately 2 million square meters of GLA.\u00a0 The growth plans are part of a larger goal.\u00a0 \u201cWe seek to advance beyond developing mere functional properties.\u00a0 We aspire to create living, vibrant and integrated communities and enhance the quality of life for tenants and customers alike,\u201d Alothman said.<\/p>\n

To achieve that goal and make sure ACCL properties remain the destination of choice for 132 million annual visitors and 3,600 retail outlets, Alothman is spearheading a digital transformation program.\u00a0 The initiative emphasizes expanding technology capability and utilization in such areas as business-to-business communication, social media and numerous operational procedures.\u00a0 \u201cWe are increasingly focusing on further improving the customer experience in the Middle East\u2019s best retail destinations with investments in customer life cycle management,\u201d Alothman said.<\/p>\n

A key component of ACCL\u2019s digital transformation is Yardi Voyager, ACCL\u2019s new, cloud-based property management<\/a> and accounting platform.\u00a0 \u201cVoyager gives us a fully integrated real estate management<\/a> platform that scales to all our requirements and provides the convenience and security only available from a cloud solution,\u201d Alothman said.<\/p>\n

One product built into the core property management and accounting system strengthens ACCL\u2019s forecasting abilities with automated budgeting, valuations and modeling.\u00a0 Another integrated module lets ACCL schedule, track and manage property maintenance and inspections from desktops or mobile devices, allowing faster responses to tenants\u2019 maintenance requests.\u00a0 Leasing agents and asset managers also have mobile access to real-time prospect, tenant and property information, enabling faster completion of new leases and renewals.<\/p>\n

Meanwhile, paperless invoice processing and automated online approval workflows reduce ACCL\u2019s per-invoice costs while eliminating errors and lost invoices.<\/p>\n

A business intelligence solution draws data from Yardi Voyager to give ACCL a portfolio-wide view of occupancy, vacancy, accounts receivable status, actual revenues vs. budget and other key leasing, asset management and accounting performance indicators.\u00a0 Configurable dashboards and mobile access strengthen ACCL leaders\u2019 ability to measure performance, monitor trends and act decisively.<\/p>\n

\u201cRunning our business on a single connected software platform drives better business decisions by making full insight into our leasing, budgeting and property management activities instantly available.\u00a0 It also supports our goal of setting new standards in customer service with improved maintenance execution and other tenant services.\u00a0 The capabilities available from our new software platform will help us continue changing the shopping and leisure experience with sustainable value and service excellence,\u201d Alothman said.<\/p>\n

Said Haider is Regional Director, Middle East Sales for Yardi.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Arabian Centres Company Ltd (ACCL) became Saudi Arabia\u2019s largest developer, owner and operator of retail malls by offering international-standard quality shopping and entertainment. 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