{"id":18372,"date":"2017-07-10T05:00:18","date_gmt":"2017-07-10T12:00:18","guid":{"rendered":"http:\/\/www.yardi.com\/blog\/?p=18372"},"modified":"2021-02-03T14:58:54","modified_gmt":"2021-02-03T22:58:54","slug":"brittney-dolinger","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/brittney-dolinger\/","title":{"rendered":"Brittney Dolinger"},"content":{"rendered":"<p>A Texan who now makes her home in Toronto, Brittney Dolinger has an exceptional outlook on life \u2013 and a great perspective on her Yardi journey.<\/p>\n<p>Currently working as a team lead supporting Yardi\u2019s Genesis2 clients, Dolinger started with Yardi more than seven years ago, when the company had an office in Dallas.<\/p>\n<p>\u201cI was just in one year remission from cervical cancer,\u201d said Dolinger, who learned about Yardi from her sister, Laci Ortiz, a 10-year Yardi employee. \u201cMy sister told me about a new vision Yardi had and was looking for exceptional customer service oriented people to help build their new call center.\u201d<\/p>\n<p>After diving into her new job, she began learning the ropes of a new industry and was part of the team who helped build the Yardi Call Center in Irving, Texas.<\/p>\n<p>\u201cWhen we moved from the Dallas office to the Irving office, I took the opportunity to step up my game.<\/p>\n<figure id=\"attachment_18374\" aria-describedby=\"caption-attachment-18374\" style=\"width: 300px\" class=\"wp-caption alignright\"><a href=\"http:\/\/www.yardi.com\/blog\/people\/brittney-dolinger\/18372.html\/attachment\/yardi-call-center-team-leads\" rel=\"attachment wp-att-18374\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-18374\" src=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/07\/Yardi-Call-Center-Team-Leads-300x225.jpg\" alt=\"Dolinger with fellow Call Center team leads.\" width=\"300\" height=\"225\" \/><\/a><figcaption id=\"caption-attachment-18374\" class=\"wp-caption-text\">Dolinger with fellow Call Center team leads.<\/figcaption><\/figure>\n<p>We started to have more and more clients and that comes with more responsibility. We were making a name for ourselves and working on delivering top quality customer service to the industry,\u201d she recalled.<\/p>\n<p>The call center team, known among Yardi\u2019s global offices for its camaraderie and rapport, quickly expanded and became a valued part of the Yardi Marketing Suite, where multifamily clients use <a href=\"http:\/\/www.yardi.com\/products\/rentcafe-connect\/\" target=\"_blank\" rel=\"noopener\">RentCafe Connect<\/a> to meet their after-hours customer service needs.<\/p>\n<p>While use of the product grew, so did the families of many of the call center employees, including Dolinger\u2019s.<\/p>\n<p>\u201cNine of us were pregnant at the same time in the call center. We like to call them our Yardi babies,\u201d she laughed. Her son Finn is now three and a half. After he was born, she went back to college to finish her bachelor\u2019s degree, which she completed while working part time at Yardi.<\/p>\n<p>Dolinger\u2019s husband Tyler works for Chipotle Mexican Grill, and the family had a unique opportunity to move to Canada, where he would be responsible for opening dozens of new restaurants.<\/p>\n<p>With the support of Yardi, Brittney applied for a job in the Yardi Toronto office while Chipotle moved the family\u2019s paperwork forward.<\/p>\n<p>\u201cOnce we were approved, I remember the long talks I had with human resources and Lynn Topp from Yardi Canada. She told me all about the new products, the people, the town and the cool<\/p>\n<figure id=\"attachment_18373\" aria-describedby=\"caption-attachment-18373\" style=\"width: 225px\" class=\"wp-caption alignleft\"><a href=\"http:\/\/www.yardi.com\/blog\/people\/brittney-dolinger\/18372.html\/attachment\/family-pic-dolinger\" rel=\"attachment wp-att-18373\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-18373\" src=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/07\/Family-Pic-Dolinger-225x300.jpg\" alt=\"The Dolinger family.\" width=\"225\" height=\"300\" \/><\/a><figcaption id=\"caption-attachment-18373\" class=\"wp-caption-text\">The Dolinger family.<\/figcaption><\/figure>\n<p>places to visit in town. It was like I was already a part of the Yardi Canada team,\u201d Dolinger said.<\/p>\n<p>She put together lists of all the places to visit in Toronto once the family relocated, including regional parks, restaurants, community centers and more. Nearly two years after the move, items are still being crossed off the list each weekend.<\/p>\n<p>In Canada, Dolinger took on a new role supporting Genesis2 clients. She quickly learned an important distinction about Yardi\u2019s software platform for smaller multifamily and commercial clients.<\/p>\n<p>\u201cBefore I joined this team, I was under the impression that Genesis2 was a \u2018Voyager lite\u2019 product. But that is so not the case. It is its own product and system, with clients who need our support to implement the platform and solve their problems. I am glad we are able to listen to our clients and deliver products that fit their needs instead of us molding them to us.\u201d<\/p>\n<p>In Toronto, she has found a team with similar spirit and camaraderie similar to what she knew back home in Texas.<\/p>\n<p>\u201cSince being here at Yardi Canada, I have loved seeing how global Yardi\u2019s vision and mission goes. It is nice to feel at home here. I am sure our other international offices feel the same. The people I have forged relationships with here have made all the difference to me.\u201d<\/p>\n<p>Dolinger isn\u2019t sure what the future might hold, but she hopes to continue to grow her career and looks forward to taking on new challenges.<\/p>\n<p>\u201cIt has been such a great journey these past seven years, three offices, two countries later! I love working for Yardi and am looking forward to many years to come.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Texan who now makes her home in Toronto, Brittney Dolinger has an exceptional outlook on life \u2013 and a great perspective on her Yardi journey. Currently working as a team lead supporting Yardi\u2019s Genesis2 clients, Dolinger started with Yardi more than seven years ago, when the company had an office in Dallas. \u201cI was [&hellip;]<\/p>\n","protected":false},"author":413,"featured_media":18375,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_s2mail":"yes","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5,3354],"tags":[652,1582,15],"class_list":["post-18372","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-people","category-team-yardi","tag-canada","tag-team-yardi","tag-yardi-employee-profile"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v24.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Yardi Blog<\/title>\n<meta name=\"description\" content=\"A Texan who now makes her home in Toronto, Brittney Dolinger has an exceptional outlook on life \u2013 and a great perspective on her Yardi journey. 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