{"id":18163,"date":"2017-07-14T08:00:41","date_gmt":"2017-07-14T15:00:41","guid":{"rendered":"http:\/\/www.yardi.com\/blog\/?p=18163"},"modified":"2026-02-22T15:33:41","modified_gmt":"2026-02-22T23:33:41","slug":"tradition-meets-technology","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/tradition-meets-technology\/","title":{"rendered":"Tradition Meets Tech"},"content":{"rendered":"
\"Yardi_Selgado
Noel Salgado, Randall Residence<\/figcaption><\/figure>\n

With 8 communities in Illinois, Ohio and Michigan and 3 more in development, Randall Residence<\/a> prides itself on a history of providing quality care dating back to 1975. Though the company has been around longer than the personal computer, they aren\u2019t stuck in the past. In fact, by embracing the data management capabilities of Yardi to improve staff efficiency and more effectively manage operations throughout their portfolio, Randall Residence is using the best of modern technology<\/a> to continue their track record of excellence.<\/p>\n

For Noel Salgado, a key element of the company\u2019s success lies in its ability to harness the power of information. As CFO for Randall Residence, Salgado watched as the company transitioned from a small, regional company to a senior living provider with properties spanning three states. As the company evolved, its needs also changed, including demand for a comprehensive and integrated software system capable of incorporating accounting and care management.<\/p>\n

\u201cAs CFO I want to make sure I can see all the effects that are occurring in real time instead of having to wait a month before knowing whether anything needs to be adjusted,\u201d says Salgado.<\/p>\n

From Basic to Comprehensive<\/strong><\/p>\n

When Salgado first arrived at Randall Residence, the company was in the early stages of Voyager 6 integration. Although Salgado was aware of the software\u2019s capabilities, he admits that at first Randall Residence was \u201cusing it in a very minimal way.\u201d<\/p>\n

\u201cWe weren\u2019t utilizing all the Yardi Voyager capabilities at first,\u201d he says. \u201cFor the longest time, we used only a minimal portion of the software, before realizing the value of what we could do.\u201d<\/p>\n

For Salgado, the realization hit when the company transitioned to Voyager 7S and began to add modules and expand utilization.<\/p>\n

\u201cMoving from Voyager 6 to Voyager 7S has been a valuable development for us,\u201d he says. \u201cWe can see an immediate difference in reporting and in the overall capabilities of the software.\u201d<\/p>\n

Complete Operational Oversight<\/strong><\/p>\n

When it came time to update the company\u2019s software, Salgado and his team explored the offerings of other vendors, but ultimately decided the ability to integrate all aspects of Randall\u2019s operations into one platform became the deciding factors.<\/p>\n

\u201cThe biggest requirement for me was being able to have all the information I needed on one screen and in one platform,\u201d says Salgado. \u201cOne of the things that was lacking with the other vendors was the ability to see everything on one page, and in real time.\u201d<\/p>\n

With instant access to accurate, up-to-the-minute data, Salgado and his team gain a bird\u2019s eye view on the entire Randall Residence portfolio. By consolidating all the accounting information into one database, Salgado\u2019s staff can generate reports and track changes over time.<\/p>\n

\u201cWe have numerous reports we can generate that give me the ability to see real-time adjustments such as charges and credits to resident financials that help us be more efficient with our billing,\u201d he explains. \u201cThis information helps us determine whether it\u2019s appropriate to increase prices for the whole community or even for one separate sector or resident.\u201d<\/p>\n

\u201cIt brings a lot of value in terms of time saved,\u201d Salgado adds. \u201cOur employees and accounting staff don\u2019t have to spend a large part of their day digging around for information.\u201d<\/p>\n

Keeping Data Safe<\/strong><\/p>\n

With all that data, much of sensitive in nature, Salgado understands the importance of security. Because the company plans to add Yardi EHR to their software system, safeguarding resident information has become a primary concern.<\/p>\n

\u201cSecurity has always been important to me,\u201d says Salgado. \u201cWith EHR and RENTCaf\u00e9 <\/em>you add the ability for third parties to log in and out along with the use of portable devices, all requiring an additional level of security.\u201d<\/p>\n

\u201cOne of the key features I really like about the Yardi system is that we can set up multiple layers of access to information and designate which devices can be used to access secured data. I\u2019m glad Yardi is prioritizing security and satisfactorily addressing the concerns related to our sensitive data.\u201d<\/p>\n

The Future is Tech<\/strong><\/p>\n

Looking ahead, Salgado anticipates senior living residents will continue to demand the latest technology. He believes one of the challenges facing the industry will involve providing seniors and their families with access to each other and the outside world. While five years ago his residents may have been happy with one computer terminal tucked in the corner of the dining hall, that\u2019s no longer the case.<\/p>\n

\u201cWe used to have residents who didn\u2019t even have email accounts,\u201d says Salgado. \u201cWhereas now they demand not just internet access, but Facebook and Netflix.\u201d<\/p>\n

\u201cThere\u2019s been a drastic change in what residents expect,\u201d he continues. \u201cIt\u2019s not about the number of channels on the television, but about the bandwidth and the strength of the Wi-Fi.\u201d<\/p>\n

In addition to upgrading their internet offerings, Randall Residence also plans to offer residents and families the ability to connect through RentCafe. Salgado sees firsthand how online communication allows families to stay in touch with their loved ones and keep abreast of their daily life in the community.<\/p>\n

\u201cNot only are resident\u2019s family members becoming much more demanding in regards to technology,\u201d he says, \u201ca lot of times they live outside the state and want to be connected.\u201d<\/p>\n

\u201cOne of the things that we just did to close that gap was through RentCafe,\u201d he concludes.<\/p>\n

\u201cWe saw the value a family portal provides.\u00a0 It not only allows loved ones to pay rent and other charges for the resident, it helps them stay in touch.\u201d<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

By embracing the data management capabilities of Yardi Voyager to improve staff efficiency and more effectively manage operations throughout their portfolio, Randall Residence is using the best of modern technology to continue their track record of excellence.<\/p>\n","protected":false},"author":103,"featured_media":18417,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_s2mail":"yes","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5,2952,3354],"tags":[842,2010,1937,116],"class_list":["post-18163","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-people","category-senior-living","category-team-yardi","tag-senior-living","tag-senior-living-success","tag-senior-tech","tag-yardi-client-profile"],"acf":[],"yoast_head":"\nYardi Blog<\/title>\n<meta name=\"description\" content=\"By embracing the data management capabilities of Yardi Voyager to improve staff efficiency and more effectively manage operations throughout their portfolio, Randall Residence is using the best of modern technology to continue their track record of excellence.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tradition Meets Tech\" \/>\n<meta property=\"og:description\" content=\"By embracing the data management capabilities of Yardi Voyager to improve staff efficiency and more effectively manage operations throughout their portfolio, Randall Residence is using the best of modern technology to continue their track record of excellence.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.yardi.com\/blog\/tradition-meets-technology\/\" \/>\n<meta property=\"og:site_name\" content=\"Yardi Blog\" \/>\n<meta property=\"article:published_time\" content=\"2017-07-14T15:00:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-22T23:33:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/07\/Noel.png\" \/>\n\t<meta property=\"og:image:width\" content=\"259\" \/>\n\t<meta property=\"og:image:height\" content=\"194\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Cutright Elizabeth\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cutright Elizabeth\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.yardi.com\/blog\/tradition-meets-technology\/\",\"url\":\"https:\/\/www.yardi.com\/blog\/tradition-meets-technology\/\",\"name\":\"Tradition Meets Tech - 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