When it comes to the senior living industry, one word reigns supreme: community. Whether it\u2019s memory care, assisted living or si![\"\"](\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/06\/Dennis_McCarthy-e1497282811608-229x300.jpg\")
mply providing the opportunity to live independently, all manner of senior living options pivot on the notion that residents and their families are keen to sustain connections and keep life in the golden years meaningful and nurturing. One key aspect integral to the creation of a senior community is communication, between staff, caregivers, residents and their families.<\/p>\n
\u201cCommunication is one of the biggest challenges we face as an industry,\u201d says Dennis McCarthy, CIO at Superior Residences. \u201cIn the senior housing market, you are not just serving the resident, you’re serving the family that cares about them as well, so it\u2019s important to ensure everyone stays connected.\u201d<\/p>\n
Care, Comfort and Accountability<\/strong><\/p>\n Florida-based Superior Residences exemplifies the multifaceted nature of the senior living industry, with services ranging from independent living to assisted living and memory care. Superior Residences even provides a Day Stay Program designed to give at home caregivers a break by providing resident care for shorter periods of time from a few hours to the whole day. The company\u2019s mission statement, \u201cbuilding trust so that residents, families and our team have peace\u201d demonstrates Superior Residences commitment to creating an atmosphere of care and comfort based on a set of core values including \u201cintegrity, service, efficiency and fun.\u201d<\/p>\n As one of the company\u2019s founders, McCarthy understands the essential role accountability plays in fulfilling those core values, an accountability made all the easier by the company\u2019s use of Yardi Voyager for Senior Housing.<\/p>\n \u201cBilling needs to be as accurate as possible so that you can explain to resident why they are being charged and what services they are being billed for,\u201d he explains. \u201cWhen you have someone\u2019s daughter or son requesting details, you need to be able to provide them with an accurate accounting of all charges.\u201d<\/p>\n \u201cWith Yardi, we can provide all the documentation needed to answer those billing questions,\u201d he continues. \u201cThe detail you get from Voyager lets you track almost everything that\u2019s going on in a resident\u2019s account.\u201d<\/p>\n Business (Not) As Usual<\/strong><\/p>\n Describing the Superior Residences\u2019 portfolio as a collection of \u201cdiverse spaces,\u201d McCarthy credits Voyager with allowing the company to unite staff across several locations. Employees stationed in the corporate office or at the company\u2019s communities can all access the same information, allowing staff to work together in a more efficient and effective fashion.<\/p>\n \u201cThe ability to track data inputs in real time is by far one of the biggest benefits we\u2019ve experienced,\u201d says McCarthy. \u201cIt\u2019s changed the way we do business by giving us a lot of oversight along with robust controls to do the things we need to do when we need to do them.\u201d<\/p>\n McCarthy also points to the ability to create custom reports as another reason Voyager has helped the company streamline its operations. Citing the software\u2019s flexibility and complete accounting capabilities, McCarthy is excited to incorporate Voyager\u2019s spreadsheet reporting in the near future, a move he believes will \u201creinvigorate what we\u2019re doing.\u201d<\/p>\n \u201cWe\u2019ve already reduced paperwork to almost nothing and operate under much tighter processes,\u201d he says. \u201cThat streamlining leads to a more economical business model because we no longer need to spend time preparing deposits, and that time saving translates to money savings as well.\u201d<\/p>\n \u201cEvery fee a resident has sits on one platform in one database,\u201d McCarthy concludes. \u201cAs a result, Yardi\u2019s integrated system overcomes a lot of issues we dealt with in before adopting the Voyager software, and it did this right out of the box.\u201d<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" For senior living provider Superior Residences, building community starts with the accurate, integrated and accessible accounting possibilities provided by Yardi Voyager for Senior Housing.<\/p>\n","protected":false},"author":103,"featured_media":18104,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_s2mail":"yes","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5,2952,3354],"tags":[842,2010,694,116,510],"class_list":["post-18081","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-people","category-senior-living","category-team-yardi","tag-senior-living","tag-senior-living-success","tag-voyager","tag-yardi-client-profile","tag-yardi-senior-housing-solutions"],"acf":[],"yoast_head":"\n