![\"Luxer\"](\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2017\/04\/Luxer.png\")
udent properties receive 10-15 percent more packages than conventional multi-family properties.<\/p>\nThroughout multifamily housing, managers struggle with resident package logistics. The problem spikes in student housing communities. Student properties receive 10-15 percent more packages than conventional multi-family properties.<\/p>\n
A Growing Problem<\/strong><\/p>\n The convenience of (often free) delivery appeals to busy students. Additionally, companies like Amazon target the student population with incentives. Amazon Prime offers six months of free service and 50 percent off of students\u2019 subscription rate for the remainder of their student status.<\/p>\n As a result, student housing staff gets swamped with packages. Leasing office staff juggle a myriad of responsibilities. Pausing potential sales or residents interactions to handle package delivery is not a viable option. Maneuvering guests around recently delivered armoires and mattresses is even less of an option.<\/p>\n \u201cWe\u2019ve seen communities spend up to 4 hours a day simply dealing with packages,\u201d says Melody Akhtari, Director of Marketing & Communications at Luxer One. \u201cPackage delivery causes not only a problem of constant interruptions and wasted time, but it also causes space management issues.\u201d<\/p>\n Simple Solutions<\/strong><\/p>\n Luxer One provides storage solutions to address the growing needs of student housing managers.<\/p>\n Luxer One’s storage solutions are designed to accept\u00a0every<\/em>\u00a0package automatically and store them securely, without the need for management staff to intervene. This type of automation eliminates interruptions from parcel carriers and gives back time and energy to dedicate to the art of community management.<\/p>\n Luxer Lockers are installed on the premises. The courier delivers the package to the locker and scans it. Residents get a mobile notification with a one-time-use access to retrieve their package on their own schedule. Leasing office staff can continue their workflows and other resident interactions without interruption.<\/p>\n Locker sizes vary, permitting the storage of a range of packages.<\/p>\n \u201cAlmost half of all packages delivered go into our small lockers. About a third go to the medium lockers,\u201d says Akhtari. \u201cThis is good news because it allows student housing communities to design the majority of their locker systems with a higher number of smaller lockers, making the most efficient use of their space.\u201d<\/p>\n Between 15-20 percent of packages are defined as extra-large or oversized. Luxer One systems are often designed with at least one Oversized & Overflow Locker.\u00a0The specially-made locker is crafted\u00a0to accept the largest size parcel carriers are willing to ship.<\/p>\n \u201cIt’s big enough for you to stand in,\u201d explains Akhtari. \u201cWe see Casper mattress boxes, furniture from Target, and countless other bulky items get accepted in the oversized items all the time. These are the kinds of packages that you\u00a0really\u00a0<\/em>don\u2019t want getting sent to the management office, because just a few of them will take up an enormous amount of floor space.\u201d<\/p>\n Pick-Up Logistics<\/strong><\/p>\n Luxer Rooms offer an alternative that is equally hands-free for leasing office staff. Rather than delivering to specific lockers, the courier delivers packages directly to a package room that gives them access via the Luxer Room touch screen.<\/p>\n The resident receives a notification that they have a package waiting, along with a one-time access code to enter the Luxer Room. The resident uses the code and their signature to gain access to the room. Luxer One touch screen system captures a picture of the package recipient\u2014and the transaction is done! The leasing office staff is free to conduct business without interruption.<\/p>\n The company\u2019s package locker and room solutions come with video surveillance cameras that Luxer One monitors and maintains, as well as activity logs to ensure security and accountability. Luxer One CEO, Arik Levy, says the company\u2019s mission is to solve 100 percent of the package problem for apartment communities.<\/p>\n \u201cWe believe a complete package management solution requires dedication to security, ease-of-use, and 24\/7 support for everyone who interacts with the system \u2013 residents, carriers, and property staff,\u201d says Levy.<\/p>\n Both Luxer Lockers and Luxer Room systems can accommodate perishable items when used in conjunction with a refrigerator.<\/p>\n \u201cWe\u2019ve put refrigerators in a package room that\u2019s secured by the Luxer One touch screen. When carriers see they have a Blue Apron box or flower deliveries, they\u00a0can select the \u2018perishable\u2019 option in the system and put the item in the fridge,\u201d says Akhtari.<\/p>\n