{"id":14750,"date":"2016-03-07T05:00:43","date_gmt":"2016-03-07T13:00:43","guid":{"rendered":"http:\/\/www.yardi.com\/blog\/?p=14750"},"modified":"2020-12-24T03:51:05","modified_gmt":"2020-12-24T11:51:05","slug":"john-pendergast","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/john-pendergast\/","title":{"rendered":"John Pendergast"},"content":{"rendered":"

John Pendergast first learned the importance of persistence and attention to detail as a musician. The avid guitarist plays music from a wide range of genres, honing in on the nuance within each piece.\"pendergast\"<\/p>\n

\u201cThere is a great attention to detail in playing music and different instruments,\u201d explains Pendergast, Senior Vice President, CSD at Yardi. \u201cThere is so much detail in how to intonate and emphasize particular notes in a sequence with the right timing. You have to practice often to get it right, but you always keep learning.\u201d<\/p>\n

\u201cBoth of those things are very relevant at Yardi. The need to do things over and over again until you get good at them is a key piece. There is also great importance in exercising attention to detail and making sure that we do the right things for our clients. \u201d<\/p>\n

As the needs of clients change, Yardi software and services develop accordingly. Pendergast and his team take the time to understand the details of the user experience. The team then creates and supports software that makes the user experience practical and seamless.<\/p>\n

Transaction processing through Yardi is one such example. The expectations of today\u2019s renters and tenants are vastly different than just a few years ago, triggering a focus on online and mobile payments.<\/p>\n

To meet these demands, Yardi created a robust suite of payment processing options for clients: Yardi Online\u00a0Payments\u2122, Walk-in Payment System (WIPS\u00ae), Yardi CHECKscan\u2122, and RentCafe\u00ae TextPay\u2122 integrate with Yardi Voyager\u00ae<\/a> and Genesis 2 to streamline rent collection, cut operational costs, and reduce\u00a0processing errors.<\/p>\n

Residents can conveniently pay rent online, via text, or at participating retailers. Clients can also quickly bulk scan and digitize rent payments made with checks\u00a0and money orders. Services are available for residential and commercial clients.<\/p>\n

Pendergast says: \u201cWe see lots of transactions that come from mobile devices. TextPay is gaining popularity in multifamily. Yardi Online Payments is also in high demand, where renters can use their mobile devices to go to the RentCafe resident app and pay their rent online.\u201d<\/p>\n

\u201cFor the affordable part of multifamily, for different compliance and subsidized projects, WIPS services are also big,\u201d continues Pendergast. \u201cResidents can go into a major retailer and pay their rent at the retailer instead of going online or writing a check.\u201d<\/p>\n

The needs of clients are different in the commercial sector. Standard checks with a wet signature seem to be the preferred payment of choice for cash receivable payment transactions. As such, Yardi CHECKScan\u2122 continues to be the platform of choice. For payables processing, Yardi PAYscan\u2122 mobile best meets clients\u2019 desire for efficient payment processing.<\/p>\n

While it may seem that all of the bases are covered\u2014from hard cash to digital text payments\u2014there is still room for innovation. Pendergast and his team have some promising plans in the pipeline.<\/p>\n

\u201cThese are visionary statements and time will tell if they come to pass,\u201d shared Pendergast. \u201cWe\u2019re looking more at expanding the use of shopping online through Yardi Marketplace<\/a> and managing vendors through VENDORCaf\u00e9. As clients work with their vendors through VENDORCaf\u00e9, vendors can see all of their invoices online and submit invoices online, which will go right to the Voyager system.<\/p>\n

\u201cWhen that happens, it instantiates that regular workflow that requires approvals. Clients can be on their handheld device using the PAYScan app to see those invoices and have them approved properly. So further expansion of the Marketplace and VENDORCaf\u00e9 for both commercial and multifamily will be coming soon.\u201d<\/p>\n

The refinement of products and services will continue. That\u2019s simply what Yardi does to help clients succeed.<\/p>\n

\u201cI\u2019ve forged my career with Yardi because there is a real focus on client satisfaction, working together to make sure that the clients are satisfied. As Yardi moves forward in technology and features, there is always something new to learn, some new avenue that\u2019s being exposed. We\u2019re always stimulated and challenged by it,\u201d says Pendergast. \u201cIt makes Yardi a fantastic place to work, and it makes everyday operations easier for our clients.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

John Pendergast first learned the importance of persistence and attention to detail as a musician. The avid guitarist plays music from a wide range of genres, honing in on the nuance within each piece. \u201cThere is a great attention to detail in playing music and different instruments,\u201d explains Pendergast, Senior Vice President, CSD at Yardi. […]<\/p>\n","protected":false},"author":440,"featured_media":14754,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_s2mail":"yes","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5,3354],"tags":[1423,1430,1424,892,40,1473],"class_list":["post-14750","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-people","category-team-yardi","tag-executive-team","tag-insight","tag-interview","tag-leadership","tag-yardi","tag-yardi-leadership-series"],"acf":[],"yoast_head":"\nYardi Blog<\/title>\n<meta name=\"description\" content=\"John Pendergast first learned the importance of persistence and attention to detail as a musician. 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