{"id":12492,"date":"2015-02-03T05:00:52","date_gmt":"2015-02-03T13:00:52","guid":{"rendered":"http:\/\/www.yardi.com\/blog\/?p=12492"},"modified":"2020-12-24T03:00:57","modified_gmt":"2020-12-24T11:00:57","slug":"3-best-practices","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/3-best-practices\/","title":{"rendered":"3 Best Practices"},"content":{"rendered":"<p>When it comes to custom<img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-12493\" src=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2015\/01\/RCC_Infographic_LinkedIn-300x214.jpg\" alt=\"RCC_Infographic_LinkedIn\" width=\"300\" height=\"214\" \/>er service, 70% of US adults will use the phone as their first method to contact a company, according to a <a title=\"Call center survey\" href=\"http:\/\/www.businessnewsdaily.com\/6164-call-center-tips.html\" target=\"_blank\" rel=\"noopener\">study by Five9<\/a>. However, if they receive bad (or no) support, 85% of these consumers say they will take action. In fact, 45% of these customers and potential customers say they will stop doing business with a company completely. And younger clients are likely to complain publicly on social media.<\/p>\n<p>That\u2019s a lot of sour grapes over some missed connections.<\/p>\n<p>Enter the smarter answering service.<\/p>\n<p>Your call center should be a seamless \u2013 and invisible \u2013 extension of your leasing management office. But not every call center is made to tackle the unique needs of the multifamily marketplace. To offer the most efficient service, a call center dedicated to property management needs to be able to:<\/p>\n<ul>\n<li>Provide a customizable digital answering service<\/li>\n<li>Offer expert live support if\/when you need it<\/li>\n<li>Create guest cards and qualified appointments<\/li>\n<\/ul>\n<p>This infographic takes a look at our call center solution by the numbers. Click on the graphic to view a large version.<\/p>\n<p><a href=\"http:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2015\/02\/RCC_Infographic.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-12495\" src=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2015\/02\/RCC_Infographic.jpg\" alt=\"RCC_Infographic\" width=\"692\" height=\"1211\" srcset=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2015\/02\/RCC_Infographic.jpg 1200w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2015\/02\/RCC_Infographic.jpg?resize=171,300 171w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2015\/02\/RCC_Infographic.jpg?resize=768,1344 768w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2015\/02\/RCC_Infographic.jpg?resize=585,1024 585w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2015\/02\/RCC_Infographic.jpg?resize=878,1536 878w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2015\/02\/RCC_Infographic.jpg?resize=1170,2048 1170w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2015\/02\/RCC_Infographic.jpg?w=400 400w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2015\/02\/RCC_Infographic.jpg?w=500 500w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2015\/02\/RCC_Infographic.jpg?w=600 600w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2015\/02\/RCC_Infographic.jpg?w=720 720w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2015\/02\/RCC_Infographic.jpg?w=800 800w, https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2015\/02\/RCC_Infographic.jpg?w=1000 1000w\" sizes=\"auto, (max-width: 692px) 100vw, 692px\" \/><\/a><\/p>\n<p>Don\u2019t place your leases and renewals on hold. Take a peek at the budget-friendly benefits of <a title=\"RentCafe Connect\" href=\"http:\/\/www.yardi.com\/products\/rentcafe-connect\/\" target=\"_blank\" rel=\"noopener\">RentCafe Connect<\/a> today and see how you could better serve prospects, residents and property staff. Because no one likes to be left hanging!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When it comes to customer service, 70% of US adults will use the phone as their first method to contact a company, according to a study by Five9. However, if they receive bad (or no) support, 85% of these consumers say they will take action. In fact, 45% of these customers and potential customers say [&hellip;]<\/p>\n","protected":false},"author":644,"featured_media":12493,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_s2mail":"yes","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1440],"tags":[220,62,29,1009,170],"class_list":["post-12492","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","tag-leasing","tag-marketing","tag-multifamily","tag-prospects","tag-rentcafe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v24.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Yardi Blog<\/title>\n<meta name=\"description\" content=\"When it comes to customer service, 70% of US adults will use the phone as their first method to contact a company, according to a study by Five9. 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