{"id":12169,"date":"2014-12-04T05:00:40","date_gmt":"2014-12-04T13:00:40","guid":{"rendered":"http:\/\/www.yardi.com\/blog\/?p=12169"},"modified":"2020-12-24T02:56:07","modified_gmt":"2020-12-24T10:56:07","slug":"special-delivery","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/special-delivery\/","title":{"rendered":"Special Delivery"},"content":{"rendered":"<p>More than 37 million U.S. apartment re<img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-12170\" src=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2014\/12\/shutterstock_159698678-300x200.jpg\" alt=\"shutterstock_159698678\" width=\"300\" height=\"200\" \/>sidents receive enormous numbers of holiday packages every year. A load that large requires more than mere tracking numbers. For that reason, one in four apartment communities use specialized software to manage residents\u2019 packages on site.<\/p>\n<p>These are among the findings from the <a title=\"National Multifamily Housing Council\" href=\"http:\/\/www.nmhc.org\/\" target=\"_blank\" rel=\"noopener\">National Multifamily Housing Council<\/a> (NMHC) and Kingsley Associates\u2019 2014 Package Delivery Survey. The survey was fielded in October of this year, with 2,758 community managers from 28 leading firms responding.<\/p>\n<p>The survey also found that during the holiday season, a typical apartment community can receive double the typical 100 packages received weekly. After all, consumers spent $2.3 billion on Cyber Monday in 2013 alone.<\/p>\n<p>In more than three-quarters (77 percent) of apartment buildings surveyed, package carriers try to deliver to the door, as opposed to going to the manager\u2019s office, but the number drops to one in five (20 percent) in high rises.<\/p>\n<p>If residents aren\u2019t in, carriers take packages to the management office 70 percent of the time. This results in an enormous number of packages for the community manager to handle.<\/p>\n<p>\u201cManaging deliveries is a real issue facing the industry,\u201d says David Smith, chief operating officer and vice president, San Francisco-based <a title=\"Kingsley Associates\" href=\"http:\/\/www.kingsleyassociates.com\/\" target=\"_blank\" rel=\"noopener\">Kingsley Associates<\/a>. \u201cThere is inherent risk and valuable time associated with sorting, storing and notifying residents of package deliveries at the community level. Senior executives are clearly taking note of the escalating staff hours spent managing the process, particularly during the holidays.\u201d<\/p>\n<p>Many apartment companies are increasingly adopting software solutions to help them get a handle on packages. Almost one-quarter, or 24 percent, of properties utilize software to track packages and notify residents.<\/p>\n<p>Among high-rise apartment communities, 60 percent are relying on specialized software.<\/p>\n<p>Apartment managers are as likely to notify residents by text or email (26 percent) as via phone. In 18 percent of the cases, old-school approaches like notifying residents through means of paper notices are employed.<\/p>\n<p>Approximately 9 percent of apartment managers are using a new approach, that being a locker system permitting residents to pick up deliveries on their own schedules. \u201cWhen you receive 200 or 300 packages a week, it puts tremendous pressure on the staff to manage the influx of deliveries,\u201d says Rick Haughey, vice president of industry technology initiatives for Washington, D.C.-based NMHC.<\/p>\n<p>\u201cAnd with 90 percent of retail sales still taking place in brick-and-mortar buildings, we\u2019re only at the tip of the iceberg in terms of e-commerce,\u201d Haughey continues. \u201cMoving forward, we\u2019ll see more use of technology and automation that not only manages the volume but gives the residents flexibility. Online shopping and technologies like instant streaming put the control in the consumers\u2019 hands. Picking up your packages will ultimately be no different.\u201d<\/p>\n<p><em>This post originally appeared in <a title=\"Package management\" href=\"http:\/\/www.multihousingnews.com\/news\/specialized-software-managing-apartment-residents-package-deliveries\/1004111449.html\" target=\"_blank\" rel=\"noopener\">Multi-Housing News<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>More than 37 million U.S. apartment residents receive enormous numbers of holiday packages every year. A load that large requires more than mere tracking numbers. For that reason, one in four apartment communities use specialized software to manage residents\u2019 packages on site. These are among the findings from the National Multifamily Housing Council (NMHC) and [&hellip;]<\/p>\n","protected":false},"author":450,"featured_media":12170,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_s2mail":"yes","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4],"tags":[289,959,589,958,76],"class_list":["post-12169","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-apartments","tag-delivery","tag-multi-family","tag-packages","tag-technology-2"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v24.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Yardi Blog<\/title>\n<meta name=\"description\" content=\"More than 37 million U.S. apartment residents receive enormous numbers of holiday packages every year. A load that large requires more than mere tracking\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Special Delivery\" \/>\n<meta property=\"og:description\" content=\"More than 37 million U.S. apartment residents receive enormous numbers of holiday packages every year. 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