Dealing with negative feedback and difficult questions can be a test of character.![\"shutterstock_264259328\"](\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2015\/06\/shutterstock_264259328-300x300.jpg\")
When a\u00a0comment points out a genuine flaw in your product or service, it can trigger excuses or a defensive response. When the comment is unnecessarily rude, you may want to formulate an equally searing comeback. Dealing with negativity is never fun, but there are ways to turn negative feedback into opportunity.<\/p>\n
Pause. Think twice and then respond<\/strong>. Waiting until cooler heads prevail can help to mitigate a bad situation. When you respond in haste while you\u2019re frustrated or upset, it will come across in whatever you write. It\u2019s best to wait, cool off, and maybe take three to five minutes to explore a few responses before settling on one. The one that you select should cast you and your organization in the best light while addressing the heart of the problem.<\/p>\n Identify and analyze the problem<\/strong>. Sometimes the heart of the problem gets lost in the renter\u2019s foul language and snarky remarks. Take a moment to identify the source of the problem and respond appropriately. Act as if the rest of the rant didn\u2019t exist.<\/p>\n Never ignore negative feedback<\/strong>. While ignoring a bad attitude helps, ignoring the complaint altogether will only fuel the flames. You certainly don\u2019t want to delete negative comments, primarily because the commenter will likely troll your account and repost repeatedly until you respond, anyway. Secondly, it will look as though you and your organization are trying to silence the voice of the people<\/em>\u00a0which is never a popular approach. Try to address each concern and complaint on your social media to show readers that you\u2019re listening and ready to find solutions with your residents.<\/p>\n