{"id":11577,"date":"2014-10-03T05:00:36","date_gmt":"2014-10-03T12:00:36","guid":{"rendered":"http:\/\/www.yardi.com\/blog\/?p=11577"},"modified":"2020-12-24T02:48:28","modified_gmt":"2020-12-24T10:48:28","slug":"maintenance-mobile","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/maintenance-mobile\/","title":{"rendered":"Maintenance Mobile"},"content":{"rendered":"

When J Turner Research released its list of top ten apartment resident complaints, three of the top five complaints reflected renters\u2019 dissatisfaction with onsite staff\u2019s responsiveness; poor grounds upkeep, disorganized\u00a0 staff and lingering maintenance requests lessen the chances of lease renewals and referrals. One community has discovered ho\"wesley2\"w Yardi Maintenance Mobile<\/a> keeps staff on top of resident concerns before they become complaints.<\/p>\n

During Wesley Fonseca\u2019s time as a maintenance tech in the Atlanta area, he has worked at several apartment communities offering varying degrees of customer satisfaction. He has observed that time management directly affects a team\u2019s ability to meet residents\u2019 needs and provide top quality service.<\/p>\n

\u201cThe toughest part of our job would be time management,\u201d says Fonseca. \u201cBeing able to schedule work orders is important, so important. That will make or break a maintenance team. I\u2019ve seen teams that were exceptional in time management and other teams that were just not<\/i> and the property was in chaos.\u201d<\/p>\n

Without a convenient maintenance app, techs may miss out on details such as move-in dates, establishing a bad first impression when new tenants arrive to a unit that isn\u2019t ready. Techs must also return to the leasing office several times throughout the day to sign off on completed assignments and pick up new ones, wasting precious time that\u2019s better used out in the field. With few ways to handle scheduling conflicts, pop-up emergencies, and other delays, techs may arrive late to scheduled work orders or miss out on some entirely.<\/p>\n

At Fonseca\u2019s current community, Post Glen in Brookhaven, his team implemented Yardi\u2019s Maintenance Mobile with great success. \u201cI\u2019ve seen my time management get so much better with Yardi because of how I\u2019m able to access the work orders on my smartphone. Maintenance Mobile has helped me save time in that I don’t have to print the work orders. I can map out my whole day and give certain spaces for emergencies and that sort of stuff. I have the ability to add and drop work orders, and sign them off in the field. Also, being able to have what I need at my fingertips, right on the spot, has helped me be more time efficient.\u201d<\/p>\n

Fonseca has also noticed that tenants respond well to the technology. \u201cMaintenance Mobile is a good selling point as far as the residents are concerned because everything is so technologically advanced now. They expect to see technology in use,\u201d Fonseca says. \u201cThe residents have their place where they can put the different time of whatever day that they prefer for us to visit. They like being able to submit requests online, have us receive them, and then fix things and document them in a timely manner. They just love it.\u201d<\/p>\n

\"Wesley1\"The photo documentation feature in the app has helped to minimize miscommunication and disputes between onsite staff and residents. \u201cIt\u2019s a very good way to get all of the facts. Like, we transferred from [a competitor\u2019s] platform and there was no such thing as posting a picture. You could take a picture and email it but it wasn\u2019t as all inclusive as Yardi is. Being able to have all that together is so much more organized. We can show what was done and when.\u201d<\/p>\n

The scheduling and documentation features of Maintenance Mobile have improved work flow for the grounds technicians at Post Glen. But the app only supplements a skill that the team strives to cultivate on a daily basis: customer service.<\/p>\n

\u201cI practice customer service when I\u2019m not at work and when I\u2019m by myself, doing things right even when no one is looking. That\u2019s really true integrity. That\u2019s how it\u2019s shown, how it grows. When I get around certain situations I can keep a level head because it\u2019s already in me. I know what is the right thing to do in spite of what I feel, in spite of what another person says to me,\u201d says Fonseca.<\/p>\n

Maintenance Mobile helps staff members manage their time more wisely, resulting in less stress and more energy to take their service to the next level by focusing on customer engagement and preventative maintenance. \u201cWhen we have the tools to manage our time well, we\u2019ll have time to do things that are above and beyond, not just catching up with emergencies,\u201d explains Fonseca.<\/p>\n

To learn more about Yardi\u2019s maintenance solutions, attend our webinar<\/a> on November 4, 2014 at 11am PST.<\/p>\n","protected":false},"excerpt":{"rendered":"

When J Turner Research released its list of top ten apartment resident complaints, three of the top five complaints reflected renters\u2019 dissatisfaction with onsite staff\u2019s responsiveness; poor grounds upkeep, disorganized\u00a0 staff and lingering maintenance requests lessen the chances of lease renewals and referrals. One community has discovered how Yardi Maintenance Mobile keeps staff on top […]<\/p>\n","protected":false},"author":440,"featured_media":11579,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_s2mail":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5,3354],"tags":[911,910,40,909,924],"class_list":["post-11577","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-people","category-team-yardi","tag-maintenance-apps","tag-maintenance-mobile","tag-yardi","tag-yardi-maintenance","tag-yascsb"],"acf":[],"yoast_head":"\nYardi Blog<\/title>\n<meta name=\"description\" content=\"When J Turner Research released its list of top ten apartment resident complaints, three of the top five complaints reflected renters\u2019 dissatisfaction\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Maintenance Mobile\" \/>\n<meta property=\"og:description\" content=\"When J Turner Research released its list of top ten apartment resident complaints, three of the top five complaints reflected renters\u2019 dissatisfaction\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.yardi.com\/blog\/maintenance-mobile\/\" \/>\n<meta property=\"og:site_name\" content=\"Yardi Blog\" \/>\n<meta property=\"article:published_time\" content=\"2014-10-03T12:00:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-12-24T10:48:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2014\/09\/Wesley1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"532\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Erica Rasc\u00f3n\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Erica Rasc\u00f3n\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.yardi.com\/blog\/maintenance-mobile\/\",\"url\":\"https:\/\/www.yardi.com\/blog\/maintenance-mobile\/\",\"name\":\"Maintenance Mobile - 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